Kasten Sharmel's Online Review Report Card

Good doctor if you need a doctor

Another Dr's office that exploits Covid by refusing to see anyone in person if they remotely could have Covid symptoms (which is anything from mono, strep throat, tonsillitis, common cold, flu, allergies, sinusitis, bronchitis, bad air effects, etc etc etc etc etc). How can any doctor be effective with telephone appts and not see a patient. Yes, their own personal conduct would likely suggest no fear whatsoever out of office. Don't waste your time or continue to empower these doctors taking advantage of you. The scam continues..

Love dr kasten office… staff is very friendly, and care about their patients needs.

Phenomenal Doctor and amazing office staff! You can tell they truly care about their patients! Highly Recommended! ❤️☝️

Dr Sharmel is awesome. My son was seen right away without being yet a client for streptococcus a while back. I called to ask for her help on a very important matter without being her client and she called me back and took the time to help. Highly Recommend!

Our family has been with Dr. Kasten for over 10years. She has always been thorough, professional and compassionate. Great bedside manner. Dr. Kasten has gone the extra mile for us on several occassions.

This was a recommended office from a family friend however this office has no concern over the patient. I had to call 5 times just to get the prescription sent to the pharmacy for my mom. The hardly answer the phones I have to call back 3-6 times for an answer. Completely dissatisfied and disappointed. Need better staff at that place. My mother will not be returning to that office!

Patient care is not a priority at this practice. Patients are profit not people. We have been so deeply disappointed by the care we have received. Dr Kasten/Kettler is thorough herself, however an appointment with her directly could be 6-9 months out. We have seen the PA/NP at her office and the care you receive from them is incredibly poor. They threw meds at us and sent us on our way. They did not take the time to understand our concerns and what we needed. It finally took an emergency room visit to get proper care. Which is extremely sad that under a dr's care they let it get to that point when it was in their ability to treat the patient properly. It also takes multiple phone calls just to get simple tasks completed such as a referral. I've spent months fighting with them to get things done. Many times I would not receive a phone call back after I left a message and would have to call over and over. Not only that, but any question you have requires a visit. Even if its a yes/no answer. EVERYTHING requires an office visit and they make you wait a long time to see someone (not even dr.Kasten/Kettler herself) only to be shoved out the door as quickly as possible when they did get you in. I would not recommend this practice to anyone. It was the most frustrating 3 months that I wasted. We have since found a phenomenal physician and are amazed at the results we are receiving from true patient care. For this reason exactly I have decided to write a review. I hope to save others from a terrible and frustrating experience.

I've always experienced kind and courteous staff. They are friendly and attentive here. They Really do care about their patients. I've only had to wait once maybe a half hour later past my appointment time. Which isn't bad. I enjoy having Dr. Sharmel Kasten as my Dr. over the years. She is very kind and takes the time to explain things in depth with you. She isnt the type that will rush you out the office. She is attentive and very knowledgeable. I highly recommend her and the RNs are Amazing.

Ive always experienced kind and courteous staff. They are friendly and attentive here. They Really do care about their patients. Ive only had to wait once maybe a half hour later past my appointment time. Which isnt bad. I enjoy having Dr. Sharmel Kasten as my Dr. over the years. She is very kind and takes the time to explain things in depth with you. She isnt the type that will rush you out the office. She is attentive and very knowledgeable. I highly recommend her and the RNs are Amazing.

Patient care is not a priority at this practice. Patients are profit not people. We have been so deeply disappointed by the care we have received. Dr Kasten/Kettler is thorough herself, however an appointment with her directly could be 6-9 months out. We have seen the PA/NP at her office and the care you receive from them is incredibly poor. They threw meds at us and sent us on our way. They did not take the time to understand our concerns and what we needed. It finally took an emergency room visit to get proper care. Which is extremely sad that under a dr's care they let it get to that point when it was in their ability to treat the patient properly. It also takes multiple phone calls just to get simple tasks completed such as a referral. I've spent months fighting with them to get things done. Many times I would not receive a phone call back after I left a message and would have to call over and over. Not only that, but any question you have requires a visit. Even if its a yes/no answer. EVERYTHING requires an office visit and they make you wait a long time to see someone (not even dr.Kasten/Kettler herself) only to be shoved out the door as quickly as possible when they did get you in. I would not recommend this practice to anyone. It was the most frustrating 3 months that I wasted. We have since found a phenomenal physician and are amazed at the results we are receiving from true patient care. For this reason exactly I have decided to write a review. I hope to save others from a terrible and frustrating experience.

Patient care is not a priority at this practice. Patients are profit not people. We have been so deeply disappointed by the care we have received. Dr Kasten/Kettler is thorough herself, however an appointment with her directly could be 6-9 months out. We have seen the PA/NP at her office and the care you receive from them is incredibly poor. They threw meds at us and sent us on our way. They did not take the time to understand our concerns and what we needed. It finally took an emergency room visit to get proper care. Which is extremely sad that under a dr's care they let it get to that point when it was in their ability to treat the patient properly. It also takes multiple phone calls just to get simple tasks completed such as a referral. I've spent months fighting with them to get things done. Many times I would not receive a phone call back after I left a message and would have to call over and over. Not only that, but any question you have requires a visit. Even if its a yes/no answer. EVERYTHING requires an office visit and they make you wait a long time to see someone (not even dr.Kasten/Kettler herself) only to be shoved out the door as quickly as possible when they did get you in. I would not recommend this practice to anyone. It was the most frustrating 3 months that I wasted. We have since found a phenomenal physician and are amazed at the results we are receiving from true patient care. For this reason exactly I have decided to write a review. I hope to save others from a terrible and frustrating experience.

Great Dr., nice staff.

They are very knowledgeable in many issues. Everyone is very helpful 😊. Yes at times there is a longer wait time than most are used to. This is a plus for me. It means they take time to listen to you. They aren't about herding people in and out in 15 minutes. I find it refreshing that a doctor or even the highly qualified nurse practitioners take time for the individual.

Great doctor and her staff are very professional and friendly. I enjoy going to her office, it’s is very clean and the decor is on point. The staff treat you like family instead of a factory number.

I am so thrilled and happy with Dr. Kasten and her entire team. This is the 1st doctor that I have felt has listened to my concerns and we truly work together on health issues.

I am so thrilled and happy with Dr. Kasten and her entire team. This is the 1st doctor that I have felt has listened to my concerns and we truly work together on health issues.

I am so thrilled and happy with Dr. Kasten and her entire team. This is the 1st doctor that I have felt has listened to my concerns and we truly work together on health issues.

Dr. Kasten is smart and thorough. The problem is with the HORRENDOUS wait times to be seen. The average is 30-45 minutes each and every time, but today was 1.5 hours. Unacceptable and unprofessional to be so disrespectful of our time. Will not be back.

Great Dr., nice staff.