John Muir Physician Network's Online Review Report Card

On October 28th 2020 I have nine months of sobriety.  With the knowledge and tools provided at John Muir Health Outpatient 28 day Rehab on Port Chicago I have been able to have a new and healthier life without cravings.   The key to overcoming our illness is  understanding your life does matter and living not just going from day to day in the same out of control destructive spiral The care from the  professionals at John Muir Outpatient have taught me how to understand addiction craving control with customized therapy a  healthy diet spiritual guidance meditation self accountability and the skills to succeed after rehab along with weekly aftercare for a full year after completing the 28 days.  One of the best parts of the program was the diversity of the patients and understanding addiction doesnt discriminate.   I have recommended   several people to this program who after completed are now living a happier full life.

Bad experience trying to update my insurance in order to be able to make an appointment that needed to verify my insurance would cover. When I called the first time the receptionist who answered the phone had a very unpleasant tone in her voice like she was annoyed to be talking to me and stated I did not have enough information to update the insurance even though I had the insurance type and my member id number and group number. She said I needed an address for the insurance which I did not have at the time because I didnt have a physical card yet so I stated I would call back when I had the necessary information. I called back a few days later after receiving my physical card and getting all the required insurance information. Same receptionist with unpleasant tone in her voice sounding very annoyed answered. I told her my name the insurance type and member id number where she then stated that was enough information. I said you dont need any more information than that? and she said no. So why is it that when I spoke to her last week did she say that exact information was not enough. Very unpleasant interactions and has lead to even more delays in me being able to make this appointment.

Ive always gotten great care here at Concord Family Medicine. Beginning at the check in desk where the staff are professional patient Pun not intended and efficient.  When you dont feel well a little extra attention is nice. You dont want to be treated as if youre just a number in a cattle call.  I always get great service and care starting with Betty J at the desk.  She seems to enjoy her work and it shows.  Thank you Betty.