Norcal Imaging - Concord's Online Review Report Card

It's a love hate relationship. Love coming here because they are nice, fast and courteous. Hate coming here because well, if come, something is broken or torn on me. I hope I never see these nice people again in my life.

Everything about this office is just wonderful! The front desk staff are lovely, really helpful and understanding. The facility is incredibly clean and welcoming. The technician I saw was kind, respectful, repeatedly asked my consent whenever he needed to touch me to adjust something (consent is the bomb!) and was quick and thorough. By far the easiest x-ray experience I've ever had! Thank you all so much!!

I've had recent X-rays and an MRI here. Overall great experience. Front desk and technicians were top notch. Marina (main office customer service?) went above and beyond to help me over the phone after business hours. Highly recommend.

Generally this place is okay but they really need to specify that when you're told to fast that includes water if it does. My husband took time off work to come for an appointment and had to reschedule because this was never mentioned. Some fasting allows water so in the future please clarify this for those who might not be aware or think to ask. Thank you

I went in for a mammogram and ultrasound a week ago today, and also saw the radiologist dr. Hamlin.  athe techs that did my imaging and dr. Hamlin made me feel very comfortable but stressed I need to be seen immediately for my biopsy. However their office team and biopsy coordinators are border line incompetent and have no sense of urgency. It's been 7 days since my appt. I call every day as wait an hour on hold (literally) everyday to try to schedule my biopsy and everyday they tell me they don't have my order, my referral, my records, etc. and I have to have them resent. Now it's been as I mentioned, 8 days and I do not have an apppimtment on the books for my biopsy yet and the coordinator tells me there is nothing available until November but she can't even attempt to put me on the schedule yet since she isn't done entering and coordinating everything. I would not recommend anyone try this place if you value your health and time.

The techs were great, however this place seriously needs to hire a new billing department because the current people are completely incompetent. We sent the correct insurance to them at least three times yet they still manage to bill the wrong one. Great job guys! We now have a bill from collections that we have to dispute. As the cherry on top, it's almost impossible to get a hold of someone because their line likes to disconnect. SMH.

A year ago I went in for a mammogram and ultrasound cause I felt a lump and Joy was the one who did my mammogram.  I ended up having to go back in for a biopsy and I was so scared I was crying from the time I left my house until they did the biopsy.  I felt a little less scared when Joy came in and said she would be in there with me.  She was so sweet and comforting she was even wiping my tears .SHE IS THE BEST!  I went in to get a bone scan a month or so ago and asked if she was in that day and the guy who did my scan said she is no longer there.  I was so sad to hear that she is not there with them anymore.

Made an appointment for an MRI. The office called to confirm for a different time which would not work with my schedule. I was then transferred to a different department and they said, "This conversation isn't getting anywhere.". I asked to speak with the supervisor, who was unavailable. She said she would call me me back. The same rude woman called me back and and asked if I still wanted to speak with the supervisor. I was then put on eternal hold, so I hung up. I still haven't received a call back.

I took my mother here for an MRI last week. With the COVID-19 situation, I was worried about taking her in anywhere. However, when I had called and spoke with the office manager, she was incredibly reassuring and explained all their procedures to me. The appointment itself felt safe, clean, and was very quick, little waiting. We were treated so kindly by everyone there, from the people at the front desk to the tech she saw. I had not been to their Concord location before, but I would absolutely come back to this in the future if either of us needed imaging.

Great facility. I went in for x-rays on two separate occasions and was in and out of their office within 10-15 minutes, with a copy of the X-rays in hand. Everyone that I interacted with at the office was very friendly and helpful, ranging from the front office employees to the x-ray technician to the office manager. I would highly recommend their services and will return if I ever need more x-rays.