The Oncology Institute of Hope and Innovation's Online Review Report Card

Office cold. Wait time lvery ong. Staff friendly. PA helpful.

Office cold. Wait time lvery ong. Staff friendly. PA helpful.

I WAS almost a new patient here. I had my appt scheduled and they called me the day before asking to reschedule me as the doctor needed to see a patient in the hospital.Totally understand.So I Rescheduled the appointment, coordinated with my husbands work schedule so he could attend the NEW appointment with me. Then I had to also cancel the babysitter I had already scheduled for that afternoon. So who knows if she could have accepted another job or not.So I received a call yesterday regarding my insurance verification. They were assuming I had a hmo plan and couldn’t find the group number that doesn’t exist. So once I explained it was a ppo plan and just had a copay she said it was fine and hung up.Today I get a call from them asking if I can come in earlier than my appointment, because the doctor had a meeting to go to. I explained that I had to wait for my husband to get off work as we have kids and they begrudgingly agreed to keep the same time but to please come in as soon as possible.So my husband got home, we got the kids ready to go with us and arrived as soon as we could. Again, for THEIR benefit.We sat in the waiting room for an HOUR! All the while they were trying to figure out how to verify my insurance.Apparently the lady that called me yesterday didn’t do it.This is an ONCOLOGY OFFICE. Your NEW patients are coming to you with the fear of “I might have cancer” in their minds. And you can’t respect their time?!!You can’t get your paperwork and verifications in order before my appointment?!Considering you are the ones who asked me to come early?!!!I have never seen such a poorly ran, unprofessional, and uncaring medical office. I am still blown away that you would be so disrespectful of others time, energy, and state of mind.I ended up leaving before they resolved it. Also, they had NO Managment in the office. Apparently when the office manager goes on vacation they don’t have anyone who fills in that role. Come to find out she was waiting for a response to an EMAIL that she sent because the person didn’t answer the phone when she called.I would highly suggest finding a provider who cares a little more about you then them.I WAS almost a new patient here. I had my appt scheduled and they called me the day before asking to reschedule me as the doctor needed to see a patient in the hospital. …More

I WAS almost a new patient here. I had my appt scheduled and they called me the day before asking to reschedule me as the doctor needed to see a patient in the hospital.Totally understand.So I Rescheduled the appointment, coordinated with my husbands work schedule so he could attend the NEW appointment with me. Then I had to also cancel the babysitter I had already scheduled for that afternoon. So who knows if she could have accepted another job or not.So I received a call yesterday regarding my insurance verification. They were assuming I had a hmo plan and couldn’t find the group number that doesn’t exist. So once I explained it was a ppo plan and just had a copay she said it was fine and hung up.Today I get a call from them asking if I can come in earlier than my appointment, because the doctor had a meeting to go to. I explained that I had to wait for my husband to get off work as we have kids and they begrudgingly agreed to keep the same time but to please come in as soon as possible.So my husband got home, we got the kids ready to go with us and arrived as soon as we could. Again, for THEIR benefit.We sat in the waiting room for an HOUR! All the while they were trying to figure out how to verify my insurance.Apparently the lady that called me yesterday didn’t do it.This is an ONCOLOGY OFFICE. Your NEW patients are coming to you with the fear of “I might have cancer” in their minds. And you can’t respect their time?!!You can’t get your paperwork and verifications in order before my appointment?!Considering you are the ones who asked me to come early?!!!I have never seen such a poorly ran, unprofessional, and uncaring medical office. I am still blown away that you would be so disrespectful of others time, energy, and state of mind.I ended up leaving before they resolved it. Also, they had NO Managment in the office. Apparently when the office manager goes on vacation they don’t have anyone who fills in that role. Come to find out she was waiting for a response to an EMAIL that she sent because the person didn’t answer the phone when she called.I would highly suggest finding a provider who cares a little more about you then them.