MInuteclinic At Cvs's Online Review Report Card

WORST URGENT CARE EVER!!!! Because only 1 member was on staff, we were told because they couldn't scan the insurance card that it's not their job to call to verify coverage of benefits. I'm sorry, are you not the provider?? It is your job! Minute Clinic Associate Kendra Laddy was extremely rude & unprofessional & should not be employed in this field working directly with patients! Store manager "Caroline" said she'd try to help only to do nothing but repeat the same. This is why I don't go to any CVS anywhere because every single store has unprofessional associates that are rude & don't take accountability for their jobs! You should be ashamed CVS.....

This location is great. I've had 4-5 appointments here, all on-time, from covid tests to booster shot, to anything small. You can make same day appointments which is so easy and convenient.

They billed me but never sent my claim to insurance after I provided my info for the appointment. Be sure to make an appointment or they’ll give you a hassle too.

I made an appointment and showed up on time! Only to find out they were still on lunch, hopefully eating salads as both associates looked clueless! They computers are down world wide!? Okay maybe so but have a back up plan for this!! It's not 1980 CVC! Call people or send a text so we drive wasting our gas and can go somewhere else! What a joke, and I will not go back to this CVC on hold I was approached and rudely told!

Went for an immunization. Excellent experience at the facility. Modern and very clean. Nurse Practitioner Dorothy was Awesome.Deducted one star for their website and lack of capability to contact a live customer service person. Also, didn't like at the clinic's check-in Kiosk, had to agree to Terms, Conditions, Payment terms, and Privacy Notices. Why wasn't this available when I booked the appointment, which would provide a more relaxed setting to review "Legal" documents and download copies.

This review has been removed for violating our Terms of Service

I am referring specifically on its irresponsible response for COVID 19 testing. I needed a pre-cruise antigen test and scheduled an appointment for the testing at around 3 p.m today about a week ago. This morning, I received a text message that my appointment was cancelled due to temporary closure. I have since spent more than 2 hours trying to find an appointment but none is available for 2 days or tomorrow in CVS or Walgreen. The first call to its line, the responder could not hear me over the phone (after waiting 15 minutes) another call later I was told that no appointment was available in the next 48 hours. It just seems unprofessional and irresponsible to leave someone hanging high and dry without providing backup solution. My cruise requires a negative test within 2 days prior to departure and CVS cancelled me out within that time frame without consideration for my situation or time. Skip this outfit if you need to meet a deadline otherwise whether you get tested or not is like rolling the dice.

The nurse is rude, does not take into consideration how long you’ve been waiting and the fact that they said walk ins are available. Extremely condescending when speaking to her. Do not recommend coming here.

Yes, they will have no idea if they work with your insurance, even though they will take 20 minutes to write up the details. The service person there has no clue what an infection looks like and will treat you for whatever you tell them, just to get the bill rolling, I guess. Would not say to avoid it, but this location's turnaround time isn't perfect either as they always run behind the schedule.

This place is horrible. Don't go there for COVId testing. Went to get a COVId test for my son for travel purposes. Need a printout or electronic file/ They sent us away without a paper copy saying they will be texting or emailing us, never texted or emailed results,now I'm back at this weird poorly run clinic with no phone number and one person trying to get a copy. DO NOT do here for COVId testing.