Richard Hays Md's Online Review Report Card

After reading reviews I would never go see this doctor if the staff is as bad as the reviews state. No Doctor is good enough if the staff stinks. If a staff is real bad it doesn't matter how good the doctor is if they are unable to do the job correctly.

Doctor office does not take salf pay.

Dr. Hays is too busy to see you. You get a different practitioner every time. He doesn't appear to be a sincere doctor anymore since the office runs on how many people can be seen in one day. Office staff doesn't answer the phones, you have to leave a message. Even if you have been on medication for a long time and your doing well, they make you come in for refills. Of course to get more money.

Sold practice with no prior notice to patient's cancelled my appointment then refused to see me with PA ..even out of network I was left to find a Dr and have never even got my medical records it's been months now!!

Zero stars!!! I have posted several reviews about my terrible experiences with this office. I am bloody well trying to leave it is so bad. I found a new pediatrician for my kids and have been requesting the records from Dr. Hays' office since 9/23/2021. They are still nowhere to be found. The pediatrician's office and I have called repetedly and requested that the records be sent over, but you rarely ever talk to anyone at Hays' office and the office personnel NEVER EVER return calls. Today, I finally get thru to a human and she tells me that the office manager (Debbie Hays ?) processed the request in their system on 10/11/21 (2 weeks after the initial request was sent and confirmed). I got the Complete Health Mgmt Corp number from front desk person who gave it to me after I told them I am in the process of filing a formal complaint with the state of florida DOH. I spoke w/ Genesis Complete Health Mgmt Corp, the account mgr, and they have never received a records request.

Zero stars!!! This practice never ceases to amaze me. I have posted several reviews about my terrible experiences with this office. I am bloody well trying to leave it is so bad. I found a new pediatrician for my kids and have been requesting the records from Dr. Hays' office since 9/23/2021. They are still nowhere to be found. The pediatrician's office and I have called repetedly and requested that the records be sent over, but you rarely ever talk to anyone at Hays' office and the office personnel NEVER EVER return calls. Today, I finally get thru to a human and she tells me that the office manager (Debbie Hays ‍) processed the request in their system on 10/11/21 (2 weeks after the initial request was sent). I got the Complete Health Mgmt Corp number from front desk person who gave it to me after I told them I am in the process of filing a formal complaint with the state of florida DOH. I spoke w/ Genesis, the account mgr, and they have never received a records request. This practice is absolutely the worst. I have documented this ordeal in great detail and am surely filing a complaint with the DOH complaints department. I am so very angry that I have to go thru all of this (but I am grateful my kids are healthy & do not have a condition that would be left untreated because the jerks at Dr. Hays' office can't get their acts together).

I was Dr. Hays patient since I was in my 20's, almost 20 years ago, when he had his office in Lake Worth. But sadly he partner with lot of new grads and hire nasty staff. I haven't see Dr. Hays for the past two years, only the assistants that ask me the same health history over and over, which tells me that either they do not read my file or do not update it. So my rate is for them, no for Dr. Hays as I haven't see him in the office. I got enough of dealing with rude and inept people. Now I trust my health to some one nice and professional who cares.

ABSOLUTELY WORST! If I could give zero stars I would. I have been going here for many years and the only time I saw Dr. Hays was my very first visit, after that it was PA after PA and no doctor. I hang in there because I did not want to hop skip and jump with doctors and also the PA was not bad but still I was paying for a doctor and getting PA services. I recently went there and was told that in less than 30 days away from that visit they would no longer be accepting my insurance. What a shocker and scramble! I called the front desk shortly after that date because I had not found a doctor yet and needed a medication refill, the staffer was so rude and basically tells me it is what it is and its not their fault and they cannot do anything for me because they no longer accept my insurance. For a darn medication refill that i needed so desperately!!!!! DO NOT GO HERE EVEN IF YOUR LIFE DEPENDS ON IT. THEY OFFERED NO SUGGESTION, THEY ARE RUDE & DON'T CARE ESPECIALLY THE FRONT DESK!

I have been going to Dr Hay’s for over 23 years! I love him! He is caring and informative! Both my husband & myself are extremely happy with Dr Hay’s and his staff!

I don't recommend going to Dr. Hays office. I went to the office six months ago, was prescribed a prescription but never had a follow up. The office refill my prescription but didn't bother to find out how the medication was working or not. I called them and was told they couldn't see me because they were leaving my Insurance network.