Venice Family Clinic's Online Review Report Card

My wife called today to schedule an appointment. She was on hold for over an hour . The “guy” who answered on February 24th at around 2:50 pm was extremely rude. He hung up on my wife while she was scheduling an appointment with him mid conversation. He never called back. This has to do with an appointment for my daughter and herself and he was no help at all. Because of his unprofessional self, we will be changing doctors. He was RUDE he shouldn’t even be able to help schedule appointments that may be an emergency. The wait is pathetic over the phone as well when to schedule an appointment it only takes 2 minutes for them to schedule one.

The most horrible service I've ever had. There is no way to contact the Pediatric and when I call the wait is up to 1.5hrs to get ahold of a secretary that doesn't  even help out!!! I'm desperately needing a referral for my 4m old daughters' formula for WIC (since she was a preemie I can't just buy her any) & I have called 4 times & gone in person once to try and get this referral . The whole time since the first Time I called I was assured was getting this referral and now it turns out that my daughter doesn't even have that pedriatic assigned since December ! Not once was I told this In any of my encounters/calls w these secretaries. I told the secretary that my daughter just had her shots with them and she says since shots are important they made an exception.... but my daughters formula isnt important enough to make an exception?! She gave me a different number to call & turns out it was the wrong number . I feel extremely upset at their system & there's so much more that I'm  not trynna get into . The worst system ever. No one knows anything and seemingly Impossible to get ahold of.

Horrible service, I come to a lady to make a dentist appointment, she didn’t even look at me and keep playing in her computer, later she talked without looking at me , and keep playing in her computer, and after several minutes waiting for her attention I left. Horrible treatment not manners. She has not business serving costumers👎.

Be prepared to be on hold for AT LEAST 40mins! It’s absurd. The first time I called it was over an hour.. I’ve been waiting for my token number to log in to the patient portal online so I don’t have to call. But they have not sent it to me even though I’ve asked multiple times. This is exhausting!

Horrible service! They forgot to send my son’s referral to the insurance company and he missed his doctor’s appointment because of them! I went to the clinic several times and kept calling over and over again and left messages and never received any help.

I dread having to call this place. Doesn't matter at what time you call its always a minimum of 1 hr wait.

Been on the phone more the 1 hours still on the phone with them 1:21:03 And its 4:50 pm been what for them to answer me but no answer at all

Every time i call have to wait 1hr or 1:30 hrs to get answer and when they answer they don’t help. Dr. Aguilar is the worse pediatrician!

We visit Dr. Tehani at Venice Family Clinic. She always asks the right questions and genuinely cares about our little one. We've taken our daughter to other pediatricians before and they do not offer the level of care or expertise that Dr. Tehani does. It's so difficult to find the right doctor and it was refreshing to find her! I highly recommend her and Venice Family Clinic. My only comment for the office would be to add more support for the phones. It takes a while to get ahold of someone to book an appointment.

The wait time on the phone is RIDICULOUS!!! Every time i’ve called, the same representative answers saying everyone else is on break. Who’s everyone else when i always get the same person answering after waiting an hour?! Be prepared to be on hold for more than 45 minutes..