Dignity Health-Gohealth Urgent Care's Online Review Report Card

This place is small and has no privacy. They should have a form to fill out for visits vs asking you over the counter what your symptoms are in the open lobby. It’s like common sense. The prices also are way too high for out of pocket expenses for those who don’t have insurance.

They all are very competent! Kevin at the front desk is outstanding. Very kind and competent. I have limited mobility and he was a great help.

I came in with chest pain and my left arm numb short of breath and they couldn’t see me because I had no insurance turned me away and asked me to go to seton

After vomiting several times throughout the day and completely unable to keep clear liquids down an advice nurse told me I should go to an urgent care facility. She said that I was dehydrated and that I would need an IV. Thankfully my husband was able to book an appointment for me online at Dignity Health.When I arrived I told the front desk person I had an appointment and I was asked to wait outside. I was too weak to stand and as a result ended up sitting on the curb in the parking lot. Eventually I was able to sit inside. I was relieved when a doctor called my name and waved me over to speak. I told her my symptoms and she confirmed I would need an IV.She then said they were not set up to provide that service and that I would need to go to an ER. I burst into tears. Weak, fragile and frustrated I mustered all my energy to get to this urgent care. I didn't have the strength to go and sit in an ER and wait for hours. I struggled to even request an Uber home.Later that evening a family friend who is a nurse asked me if the doctor prescribed anything for my nausea. I said no. The doctor did not check my vitals, did not offer any medication or advice other than to tell me I needed to go to the ER. There was no medical care or treatment given at all.I am not a person who brings race into the equation but as a black woman I know that statistically the level of care we receive is less. In this instance I felt completely dismissed and VERY UPSET. I will always wonder if I was white would something else have been done to help me. I was too weak to ask questions and advocate for myself this time. Thankfully I recovered.

The staff and provider all had excellent bed side manners. They made the process simple and easy for me. I would use their services again in the future and highly recommend to friends and family.

Every time I call this place, they answer and hang up. That’s very unprofessional and I have an emergency question to inquire about.

My daughter recommended me to you company. I would recommend this specific facility to my family & friends, with a definite 10! Thank you!The nursing staff were friendly & professional. They were accommodating making sure I was seen as soon as possible. I'd definitely give them a 10!My provider was awesome! He saw my problem & immediately diagnosed it with such efficiency. He explained what was going on with my foot, what proper foods to eat in the future, and prescribed the medication needed. He made me at ease & made me understand everything with ease. Thank you for your personable treatment. I definitely rate you a 10 with high recommendations from me.

Be aware that this location has extremely rude, ignorant staff members.

Staff were polite and helpful! Thank you so much!

Website says they do covid teating but they don’t