Shu Lee's Online Review Report Card

I originally scheduled an appointment simply asking for a prescription for PT. The office called me few hours before the visit and asked for a reschedule bcuz Dr Lee had some emergency. The second time I visited there, my appointment was at 12 pm but I waited until 12:50 pm and the doctor still didnt show up and nobody explained to me what happened.whats even more shocking is they only accept cash or check

always listen to the patients and address the patients problems with the best resolutions. Highly recommend!

March 1, 2018:Still same situation but with different medication(didnt even get last medication needed), LAZY office cant even input medication erequest to pharmacy(as I mentioned takes a minute or less to do so). DO NOT become a patient with this Dr./office.

I tried to get a medication that my mother needs badly and  Dr. Lees office said they sent to pharmacy and the pharmacy said they didnt get any refill request.  I called Dr. Lees  office to confirm and they tell to me to tell the pharmacy to do a erequest and the pharm said  thats how they do it, then I call the Dr Lees office to confirm again and they yell at me and say they didnt get a erequest and said to me do you want her medication next year? and of course I said no. Someones not telling the truth and Im more leaning towards the Docs office since why would the pharmacy say they dont have a prescription request when thats there job to fill prescriptions. Dr. Lees office must not be doing something correct as far as sending erefills since Ive been on this issue for 4 business days now and still no resolution calling the pharmacy and Dr. Lees office. Cant they just input/send a new erefill in the computer? It takes just a minute I see it done all the time but its its like pulling teeth when you ask Dr. Lees office to do it.Run away and dont you think of having Dr. Lee/office as your PCP, they can be rude and unprofessional.  But unfortunately its difficult to find a physician through San Mateo Co. medical/careadvantage.The kicker is Dr. Lee is accepting new patients and if they cant handle the load they have now what happens when they take in more patients?Update: Its been a week and no medication, I give up and will try and look for a new PCP for my mother.  Dr. Lees office is useless.

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Dr. Lee has been my wifes and my Doctor. for 2 years now. The office has always been rude and hard to deal with not only on the phone but in person too. Im a 55 year old diabetic and Dr Lee said she needed to see me 4 times a year. ok? i thought she cared.  I got layed off in October and still had a $750.00 co pay so I couldnt to see her that often, when my test strips perscription ran out I called for a refill, you can get test strips over the counter the perscription gives you a insurance discount, anyway she refused to give the perscription without and office visit, which is $160.00 ? .  Yesterday I woke up with a huge infection on my right hand. I called and got and appointment, they didnt take my new insurance and didnt want to take the time to see if the old insurance was still active. so I offered my bank card, she said cash only. to make this short Dr Lee wouldnt see me, she didnt want to look at my hand, I asked what should I do she said sorry she just didnt care no cash no service. Dr Lee doesnt like people and her staff down right hates dealing with people. In the ER I found out that my insurance was still active till the end of the month.  So dont ask the staff for anything, only bring cash, and Dr.Lee might act like she cares if you live or die.Keep on looking for a real Dr.  Dr Lee just wants your cash. no cards. if you get a glitch with your insurance the staff will not help or work with you to help, and if you dont have cash they will tell you to leave.

for the past few years, i have gotten to know dr. lee and her staff.  she has treated my entire family, and has taken much time to really get to know us.  in the beginning, like all relationships with doctors, it was always like a okay, lets get to know you, but let me keep my  distance kind of thing.  she never asked anything back from me, and even when i told her about my financial issues, she always understood, and said i would be able to pay halfprice.  her staff were very caring.  people always want to be treated with respect, and personally, why.. we arent royalty.  people need to know about the reallife sort of being.  its unreasonable that people will earn respect from others if you dont deserve it, so.. guys out there that think you always need respect to survive, grow up.  dr. lee has patients in the hospital, and i, being a patient with her for awhile, was always comforted seeing her.  even a cancer patient once told me that her presense always calmed him, and he was albe to stick a tube down his throat.  other nurses couldnt do that. i would highly recommend her, since she seems to care a lot for her patients.  shes not greedy, or in other words, not out there just for the cash haha, i laugh when i read stories like those..

I have been seeing Dr. Lee since my insurance was changed to Health Net in 2005.  I was very concerned about having to change Primary Care Physicians after having the same one for 15 years.  Also I was taking some very strong pain medication for chronic lower back pain and I wanted to see if she had any problems prescribing same.  Since it was still open enrollment for PCP I felt it would be better to get these things cleared up before signing with a doctor.I stopped by to meet Dr. Lee and her staff a month before my insurance took effect with her and her staff had a very difficult time with that since technically I was not insured to see her yet.  Anyway, I briefly spoke with Dr. Lee and discussed the medications I was taking.  Even though she appeared to be rushed and concerned about how this office visit was going to be paid, she assured me there would not be a problem.Okay, great, I thought this went much better than I expected....  Wrong!  Come January, when Dr. Lee was my PCP, I dutifully made an appointment for an examination and all the rest that goes on with a first time doctors visit, she had absolutely no recall of me nor my visit a month earlier and now, the medications became a problem for her since she did not know me or my problems.  Ultimately, she did provide me with the prescriptions I routinely required.  At this time I need to point out that the pain meds required a special prescription blank and had to be prescribed 30 days at a time, unlike my other meds that could be prescribed for a 90 day period.The first month passed and I again scheduled another appointment to see Dr. Lee.  This time she was extremely short, did not seem to remember anything about me and again expresses great concern about prescribing my pain meds.  This continued for two more visits whereupon she said, I cannot continue to provide you with pain medication without knowing more about you.  Now, we really locked horns!  At that time I was 66 years old and in poor health with asthma, diabetes, high blood pressure, high cholesterol, and chronic back pain and she is going to cut off my meds.  It was not like I was shopping for a doctor to just provide pain meds and I had already shown, for the time I had been with her, the pain meds were not abused.Dr. Lee did provide me with one last prescription and a referral to a pain management specialist, one more doctor to see and one more copayment, but what choice did I have.I was at the point in time where I wanted to change PCPs but that would mean having to start all over again with another doctor so I decided to do as she recommended and see the other doctor.  Actually, it was the best thing that ever happened.  This group of doctors work with people in pain day in and day out.Now, back to Dr. Lee; the next time it came time to schedule an appointment, I decided to ask Dr. Lee to spend more that 35 minutes with me and allow me to introduce myself and maybe we could get off to a better relationship.  Needless to say that is how things went and we both now have a very good patient doctor relationship.  In the last 5 years, I have come to learn that Dr. Lee is actually a very caring individual who can take the time to know her patients.  She can spend a few extra minutes with me and again, she truly does care about my health.I first thought that the entire office staff was cold, rude and just wanted my copayment.  I also felt outofplace, being the only white person in the waiting room.  All the rest were Chinese, as was the staff.My relationship with the front office staff is also much better and they do remember me, even on the phone.I would highly recommend Dr. Shu May Lee as a physician, as I am very pleased with the treatment I receive.