Shu Lee's Online Review Report Card

If there is a choice for zero start, I would choose zero star. ShuMay Lee is the worst doctor I have ever seen. She does not care about the patients health, but she cares about the money only. She refused to answer my brothers questions. Instead of answering the questions, she asked the questions back to my brother. She is very unkind, awful and unprofessional. Not recommend to see her at all.

Again moms needed a medication but this time they hung up the phone. This doc office really is bad. DO NOT have this place as your PCP unless you dont want care.STILL TRYING TO FIND ANOTHER PCP.

I have never posted anything on yelp I created an account just to write a comment on this doctor I have never met such a Bad doctor she did not want us to ask any questions and when we try to ask questions about my mothers results she refused to answer any questions she kept telling me what do you think the answer should be I told her youre the doctor you should be telling me what all this means she told me do research about it her front desk doesnt even know what folder is whos folder they are so disorganized they called my mom by mistake for thinking she had to come in when they meant for someone else to come this doctor doesnt even deserve the one star that I even her.I used to think that it was good that they always had room for my mom to come in but now I understand why

After I read some reviews, some of them are not really true at all. All the staffs and Dr. Lee are very professional and very friendly.  That all I can write here.

The 2 stars I forced myself to spare was coz in all fairness, they were able to fit me in the same day and are at most times quite efficient with paper work that I need. Other then that, Dr Lee shows  no compassion, concern or warmth towards her patients. Iv never met any doctor as unresourceful as she is. I had to ask and suggest alternative treatments or medications that could possibly benefit my situation. While I do believe the patient him or herself ought to research and be in control of theyre concerns. I expect my doctor to be interested in my well being and providing me options and an array of suggestions considering the wealth of wisdom/information they ought to have obtained from training. She does only the basic minimum and has no interests in exploring if there are other treatments that could help me. She has no clue what type of test shes given me in the past nor what type of symptoms Ive had, its obvious she didnt take time to review my files before I came in and is just flipping through her patients like dollar bills. She lacks passion in her profession and also the genuine desire to really help and care for people, which ideally is why doctos chose to be doctors. In her case,  Im only able to imagine her only reasoning to become a doctor is coz itll bring her a lot of money. Speaking of money, theyre too cheap to even order proper magazine for theyre patients to read while waiting for theyre appointments, only reading materials are free leaflets and brochures drug company or non profit organizations drop off. If you want a doctor who is warm, compassionate and genuinely cares for your well being, then look else where.

While I have experienced better service from a doctor, I can say a couple of things about Dr. Shu May Lee herself versus just her staff.  Everything I have always requested from her has been taken care of (and quickly).  Fro my perspective, it does take a patient in control of their own wellbeing to create a positive experience.  I would agree that the service and treatment in the other review are not worthy of praise, but I personally as a patient have never been treated that way.  As far as appointments go, I have never had a hard time getting an appt in a hurry, which for me is good.  But I also have to wait an average of 20 minutes after my appt time to actually see the doctor, even though I arrived 15 minutes early as requested.  I have had better service from staff before, but I do like being able to get appts within 24 hrs and emergency appts the same day.  I also like that when I do come prepared for my appt, she is always open to listening to why I am there before moving forward with an exam.  Also, I am allergic to several types of medications and she spends several hours researching medications that I will not have an allergic reaction to before prescribing it.  I often find that most doctors dont do the checking themselves, they wait for the pharmacy to catch it instead.

Awful doctor and unprofessional staff. DO NOT go here if you want to be treated with respect.(Note: shes not my doctor, but my 80yrold grandmothers)Ive been making the appointments, going to this doctor with my grandmother for the last ~8mo. The staff is rude, impatient, and unprofessional on the phone they have trouble understanding what you want and then gets upset easily when you try to clarify yourself. When I called a few minutes ago, they put me on a guilttrip about not being able to take my grandmother in for an appointment the same day (they did not understand that I have a job also, and need to make arrangements). The doctor treats patients like objects and cares very little about them. She might be one of those doctors who tries to see as many ppl as possible, and compromises on the quality of treatment. It is obvious that she does not review the patient charts before you go in for a visit she had no idea what medications she prescribed to my grandmother last time we went in. She lectured us about that we SHOULD have brought in all the medicine bottles (we would if they have told us... and she should be able to look on her chart for the medication). I called back later since I had a question about a medication, she got upset about my question (Im not sure why) and said, I have a lot of patients, I cant keep track of what medicine I prescribe to them.... ::RED FLAG:: I had to drive all the way to her office, with the bottle of medicine in hand before she was willing to answer my question. The staff gave me a hard time when I asked for a copy of my grandmothers blood analysis (which they already had out). They said it would take 2 days... i might not be a healthcare professional, but Im pretty sure it only takes 30sec to copy something on the copy machine.Im definitely finding a new primary care doctor for my grandmother one that actually cares, and wont make her feel bad.