Bradford Flagg's Online Review Report Card

The following is a factual account of how my initial visit went and you be the judge about whether this is the GP office for you:Dr Flagg seemed kind and competent enough, but the medical system only allows him to be a typist who stays seated at the terminal on a stool and never does any examination.  It's like playing "beat the Clock" to try to get the important stuff mentioned.  After he left the room, I remembered about the earwax plugging my ear through the pandemic, giving me discomfort and affecting my hearing.In the hallway was a staffer seated at a workstation:Me "I forgot to tell the Dr about my earwax problem."  Staff:  "The Dr is in with a patient"Me: "Can a nurse look at me?Staff:  "We don't have a nurse"Me:  "What about a Physician's Asst?"Staff:  "We don't have a Physician's Assistant"I went in to the bathroom and gathered my thoughts.Me:  "Can I see the doctor for one minute when he's done?"Staff:  "He's doing a physical, and then he has another patient.  You'll have to make an appointment to come back."Me:  "Can he see me between patients?  It should only take a minute to look in my ear."Staff:  "Go back in the room and we'll try to find someone."Dr comes in, looks in my ear, and sees wax. (took perhaps 2 minutes)Someone else comes in, she mentions she's happier the more wax she gets out,  and flushes out wax and my ear opens up and feels great.Me:  Did you get it all?Staff:  Let me look, no there's a alot more, very deep.She flushes more, then says I see it, can I get I try to get it out?I foolishly agree, and she causes major pain, does not get any more wax,and she says "uh oh" it's very red, I better call the Dr in to look.  You must have very sensitive ears or maybe the wax was stuck to your skin. Dr comes in and looks in my ear, says there's blood, and there's NO wax left (?).Now I have an earache for three days and trying to get to an ENT.I just got a message from the Dr that he submitted a refferal to the ENT, Benjamin Loos..  When I called the ENT ("Kristie") to make the appointment, she said they have the referral but cannot use it because it wasn't complete.  So they couldn't even get the referral right.  BTW,  I asked what was missing, and she said they were "not allowed to tell me" and I need to call Flagg's office and they didn't want to call for me.

Dr. Flagg has a very warm, professional manner.  He takes his time with his patients and makes sure they feel that they are  being taken care of.

I have been a patient of Dr. Flagg for about 20 years. I have stuck with him through three office moves. Dr. Flagg is the best doctor I’ve ever had. I’ve been through numerous surgeries, cancer, illnesses, injuries, and he always LISTENS to me, which I think is almost impossible (if not impossible) to find in a doctor these days. He’s the only one who can draw my blood without poking me fifty six times like everyone else does (which leaves me a bit nervous because I have my first blood draw this week at LabCorp). I haven’t seen him in this new John Muir location yet, but I was told that the doctor no longer draws blood and that patients need to visit LabCorp first and then see him in-person for the lab results. This is totally different than how it has been done in the past (doctor draws blood, then calls you a few days later with the results). I hope Lab Corp does not poke me all over the place and leave with me bruises on my arms and hands, but they probably will. So that’s the one thing I’m going to miss by Dr. Flagg moving to this location—he truly is the only person who can draw my blood with ease. (Even his PA could not do it a few years ago and ended up making me a pin cushion). So not counting the blood draw thing, you can’t go wrong seeing this doctor. It is so important for a doctor to listen to their patients, even if we’re saying too much about our illness/injury and the doctor already knows what to do, just letting us speak to him and get it out of our system is absolutely awesome. He also has an excellent memory—-I usually don’t even remember what I ate for breakfast, but he can tell you a small detail from your visit 10 years ago! He is also approachable. That’s another thing we are losing in the medicine business—-human beingS and not “robots” who know that their budget only allows for a 4.5 minuteS per-patient or you start to lose money. He is somehow able to balance those two things (every doctor knows how many minutes they can spend with a patient before it messes up the day’s profits, one of the little secrets that nobody will tell you). But Dr. Flagg manages to do it, and I always tell him how happy I am to see him, because I am! Finally seeing someone who will listen, and yes, he can walk and chew gum at the same time, unlike so many younger doctors these days. I don’t know what else to write except to say that I’m so glad that he is my doctor. Without his help with recent things, I don’t know where I would be (it would not be good). Thanks for reading!

Very disappointed. Was a patient of Dr. Flagg for several years. Then his office moved to a different location. Little did I know they stopped taking my insurance. Had appt for physical. Front desk asked if I had same insurance and I said yes. They said nothing. After physical I asked the MA if there is a copay I should pay.  She said "no, a physical is fully covered". Then I get a bill for $388.00.  Turns out they are now "out-of-network" with my insurance. The manager was not helpful at all. I wrote a letter to the doctors office. Zero response.  Why did they even ask me if I had the same insurance if they're not going to check my eligibility? Very poor professionalism. Make sure they take your insurance before you make any appointments. So disappointed.

Dr. Flaggs office is really considerate, efficient, and caring. I was a patient of Dr. Flagg for well over 20 years until I moved. I have recommended him to other friends as well. You won’t be disappointed!

I have been a patient of Dr. Flagg for about 20 years. I have stuck with him through three office moves. Dr. Flagg is the best doctor I’ve ever had. I’ve been through numerous surgeries, cancer, illnesses, injuries, and he always LISTENS to me, which I think is almost impossible (if not impossible) to find in a doctor these days. He’s the only one who can draw my blood without poking me fifty six times like everyone else does (which leaves me a bit nervous because I have my first blood draw this week at LabCorp). I haven’t seen him in this new John Muir location yet, but I was told that the doctor no longer draws blood and that patients need to visit LabCorp first and then see him in-person for the lab results. This is totally different than how it has been done in the past (doctor draws blood, then calls you a few days later with the results). I hope Lab Corp does not poke me all over the place and leave with me bruises on my arms and hands, but they probably will. So that’s the one thing I’m going to miss by Dr. Flagg moving to this location—he truly is the only person who can draw my blood with ease. (Even his PA could not do it a few years ago and ended up making me a pin cushion). So not counting the blood draw thing, you can’t go wrong seeing this doctor. It is so important for a doctor to listen to their patients, even if we’re saying too much about our illness/injury and the doctor already knows what to do, just letting us speak to him and get it out of our system is absolutely awesome. He also has an excellent memory—-I usually don’t even remember what I ate for breakfast, but he can tell you a small detail from your visit 10 years ago! He is also approachable. That’s another thing we are losing in the medicine business—-human beingS and not “robots” who know that their budget only allows for a 4.5 minuteS per-patient or you start to lose money. He is somehow able to balance those two things (every doctor knows how many minutes they can spend with a patient before it messes up the day’s profits, one of the little secrets that nobody will tell you). But Dr. Flagg manages to do it, and I always tell him how happy I am to see him, because I am! Finally seeing someone who will listen, and yes, he can walk and chew gum at the same time, unlike so many younger doctors these days. I don’t know what else to write except to say that I’m so glad that he is my doctor. Without his help with recent things, I don’t know where I would be (it would not be good). Thanks for reading!

I have been seeing Dr. Flagg and his staff for over 15 years. I'm always greeted kindly and my concerns are always addressed. When an emergency arises they do what they can to get you in. I highly recommend Dr. Flagg and his staff.

I needed a new general doctor because mine suddenly retired. I went to see Dr. Flagg at the recommendation of my Radiation Oncologist. Dr. Flagg is his primary doctor, so I thought it was a good referral. I met with Dr. Flagg for the first time today.  I had a great visit and I feel that he will be a good physician for my wife and I. During my initial consultation, Dr. Flagg was very personable, thorough, and understanding. He took the time to carefully review my medical history and assured me that I am on the right path to good health.

Best doctor around. Every time I've had an issue, he nails it and my health improves. He knows his stuff.

An excellent family doctor who is exceedingly caring. I could not think of anyone better to recommend. He thinks outside the box and I trust him wholeheartedly.