Richard Kyaw's Online Review Report Card

The worst experience I’ve ever had.Had to be seen for a referral to another doctors office-I’ve been prescribed medication for my ADHD for the past 6 or so years. Went in for my first appointment and waited an hour in the waiting room, just to be seen for one minute and the first words out of the P.A’s mouth is “ADHD is misdiagnosed all the time for bipolar disorder.”Followed by questions on my previous doctors authority to prescribe such medication if he’s not a specialist.I placed a complaint the next day with the nurse and the issue was not resolved.I received my referral two weeks later in the mail and it has be seen for “bi polar/ ADHD” written on it after I filed my complaint. ?!If my actual doctor “doesn’t have authority” to diagnose ADHD- Can this ghetto business please explain how your joke of a P.A has the authority, let alone education to make these baseless claims based off of a brief, one minute conversation? What an embarrassment to the medical board.I will be following up my complaint with the doctors other office, its clear the actual doctor is never at the DHS location.Save yourself the trouble and be seen elsewhere. This place is extremely dirty, and unprofessional.

Dr. Kyaw, is a great dr. knowledge and compassionate.

Raquel is a nice person but working with her and this office is horrible. They sent over the wrong dosage of a medication and when I told the pharmacy that and they requested it from the office I then get a letter in the mail, not even a phone call telling me they are going to refer me, to a specialist for standard non narcotic medications I’ve had my pcp write for years. Raquel called me “ big boned” and said that’s just how I am and said I should go to a nutritionist to talk about weight. She will not write weight loss meds for you and when I asked her if there was a doctor she recommended to talk about weight loss she said no. Add this to her being an hour behind at my appointment and I’m just flat out frustrated with the experience.On another occasion my husband took my 4 year old in for a well check and they wouldn’t let him be seen because he had my 2 year old with us as well and because of covid they couldn’t. Covid has been going on for over a year and people are vaccinated and not everyone has options to have someone else watch their other kids for doctors appointments and If you are going to mandate that we can’t bring our other child then please tell me this on the phone when making my appointment. We live 40 min from their office so this was the final straw for us.

Raquel is a nice person but working with her and this office is horrible. They sent over the wrong dosage of a medication and when I told the pharmacy that and they requested it from the office I then get a letter in the mail, not even a phone call telling me they are going to refer me, to a specialist for standard non narcotic medications I’ve had my pcp write for years. Raquel called me “ big boned” and said that’s just how I am and said I should go to a nutritionist to talk about weight. She will not write weight loss meds for you and when I asked her if there was a doctor she recommended to talk about weight loss she said no. Add this to her being an hour behind at my appointment and I’m just flat out frustrated with the experience.On another occasion my husband took my 4 year old in for a well check and they wouldn’t let him be seen because he had my 2 year old with us as well and because of covid they couldn’t. Covid has been going on for over a year and people are vaccinated and not everyone has options to have someone else watch their other kids for doctors appointments and If you are going to mandate that we can’t bring our other child then please tell me this on the phone when making my appointment. We live 40 min from their office so this was the final straw for us.

I'm a 71 year old essential worker delivering food during the pandemic and I don't have a lot of time at home. I need medication for my claudication and high blood pressure: Cilostazol and Lisinopril. But they couldnt make me a phone appointment because I haven't seen this doctor in 7 years. Understandable. So I waited until the appointment today with Dr. Kyaw. I showed up early but they had me wait 40 minutes in the waiting room. Then I saw Raquel but I didnt even get to see Richard Kyaw, who I made the appointment to see. Raquel ordered my lisinopril but didn't respond when I mentioned the claudication. They set me up for my annual physical at the end of the year. Then when I called in to make the earliest phone appointment they could give me, they said to wait for the annual check up in DECEMBER 2021 and told me I couldnt make any more appointments. Then they hung up on me and went to lunch at 11:55 when its supposed to be 12:30 to 2. They hung up on me before I could ask to maybe cancel that appointment and get something sooner than 9 months away. I need my medication now not in 9 months. I will have to change doctors because this was a horrible experience and the receptionist did not want to help me. Terrible receptionist.

I'm a 71 year old essential worker delivering food during the pandemic and I don't have a lot of time at home. I need medication for my claudication and high blood pressure: Cilostazol and Lisinopril. But they couldnt make me a phone appointment because I haven't seen this doctor in 7 years. Understandable. So I waited until the appointment today with Dr. Kyaw. I showed up early but they had me wait 40 minutes in the waiting room. Then I saw Raquel but I didnt even get to see Richard Kyaw, who I made the appointment to see. Raquel ordered my lisinopril but didn't respond when I mentioned the claudication. They set me up for my annual physical at the end of the year. Then when I called in to make the earliest phone appointment they could give me, they said to wait for the annual check up in DECEMBER 2021 and told me I couldnt make any more appointments. Then they hung up on me and went to lunch at 11:55 when its supposed to be 12:30 to 2. They hung up on me before I could ask to maybe cancel that appointment and get something sooner than 9 months away. I need my medication now not in 9 months. I will have to change doctors because this was a horrible experience and the receptionist did not want to help me. Terrible receptionist.

They are always friendly and very professional. Raquel and her staff are honestly the BEST!!! They definitely make you feel comfortable from the moment you walk in. Always smiling! Excellent communication and once they have an idea of what your needs are they make you feel safe enough to know your needs will be met!

Wonderful and very professional.

The worst experience I’ve ever had.Had to be seen for a referral to another doctors office-I’ve lived here a little over a year, I’ve been prescribed medication for my ADHD for the past 6 or so years. Went in for my first appointment and waited an hour in the waiting room, just to be seen for one minute and the first words out of the P.A’s mouth is “ADHD is misdiagnosed all the time for bipolar disorder.”Followed by questions on my previous doctors authority to prescribe such medication if he’s not a specialist.I placed a complaint the next day with the nurse and the issue was not resolved.I received my referral two weeks later in the mail and it has be seen for “bi polar/ ADHD” written on it after I filed my complaint. ?!If my actual doctor “doesn’t have authority” to diagnose ADHD- Can this ghetto business please explain how your joke of a P.A has the authority, let alone education to make these baseless claims based off of a brief, one minute conversation? What an embarrassment to the medical board.I will be following up my complaint with the doctors other office, its clear the actual doctor is never at the DHS location.Save yourself the trouble and be seen elsewhere. This place is extremely dirty, and unprofessional.

My daughter went to this ghetto nasty environment for help with her medical condition. She was treated as if she was trying to get medication for no reason. Told she was probably misdiagnosed by her previous actual Doctor in another state by a pa. Horrible unprofessional bad attitude of the PA here. Called to complain before placing a review and nothing was resolved. The PA is disrespectful rude and makes you feel uncomfortable, judged for your condition and upset with her personal thoughts on conditions. My daughter left feeling violated and abused by a 'medical unprofessional'In previous reviews I read that the dr and employees of this place talk negatively about the community they are located in but they are the ones who are a bad representation of this area. Sadly Desert Hot Springs my daughter will not be coming back there. What an embarrassment to the medical board