James Chao's Online Review Report Card

I had a botched lipo surgery and searched for a provider that could help. Prime Plastics Surgery did not disappoint! Dr. Chao always took the time to explain how everything would go…no matter how many times I asked. He made me feel safe and his staff have gone above and beyond to provide an atmosphere of comfort during the stresses of surgery. I walked in scared and defeated due to the previous surgery, however, I am now very much pleased with the outcome. Thank you Prime Plastic Surgery!!

After my pregnancy I’ve been wanting to get my body back in shape to pre Pregnancy weight, I was amazed with how patient and knowledgeable Aaron is about the services and on top of that he’s the sweetest !I definitely recommend this this place !!!

Aaron was sooo helpful and makes scheduling so fun and simple! I’ve been coming here for a while and my favorite nurses Samantha and Kristine are so patient and kind! Very lovely place and taking my mom as a birthday gift.to her<3

I had the pleasure of having my breast augmentation by dr.pousti I had to go back 2 years later for another consult I had the pleasure of meeting. The dr that took over for dr. Pousti let me just say I will never go anywhere else for anything they made me feel confident and we discussed exactly wheat needed to be done as I was leaving I met with their estician im sure she much more then that but one look at her and I wanted her services lol walked in for 1 thing and left excited for what more I could do lol they have all areas covered. I’m super impressed with the caring professionalism from the moment I walked in to the moment I left. I can’t wait to go back and get started.

TERRIBLE EXPERIENCE!!! Deformed and asymmetrical implant surgery. Dr. Pousti and the staff are more concern about patients leaving a "good review" than doing a caring job. After he denied several times the implant was just all wrong, he accepted guilt and offered to fix the BAD implants but at the patients cost, really? Don't fall for the marketing trick and READ the paperwork before you accept any surgery. The service is so BAD that the day of the surgery he arrived late and didn't look good or ready for such an important day in a patients life. Your body is your temple, so be careful and best of all, do your research, there are better options elsewhere like in Eastlake. Save money and STAY AWAY from Dr. Pousti.

Do not go this this man! Within 12 hours of surgery, I was in excruciating pain. He had no one on call and was unable to be reached. I went to the ER and when they finally reached him, he refused to come see me. Further, he directed the ER staff NOT to remove the dressings. I ended up with serious complications of a vascular compromise requiring hospitalization. I ultimately had to have my finger amputated and have lost grasp function in my hand. I am scheduled for a fourth surgery to attempt to improve damage he caused. I live in constant pain. It has been 5 years and everyday I regret my decision of choosing Dr. Chao. Stay far away from this guy!

I felt so cared for by the staff and Dr. Pousti. Dr. Pousti is so knowledgeable about the specific issue I have, that I cancelled the 2 other surgical consults I had, and scheduled my surgery with him that very day. Helen has been so accommodating with regard to my schedule, and even called me when there was a sooner surgery date available. Vanessa, his assistant, is so kind and understanding. She made me feel right at home. Dr. Pousti’s background and ratings are exceptional! Being an RN, I have done my research, and IMHO, Dr. Pousti is the #1 surgeon for me. Also, I didn’t have to sit in the waiting room ...I was taken back to my appointment right away.

Went in for a consultation for a mommy makeover and bot only was Dr. Pousti friendly, understanding and very knowledgeable but so was the rest of his team. They were answering my questions before I could even ask them- mind you I had 4 pages of questions. I have one more consult and decision making time will start.

BOTCHED- unfortunately I’ll have to seek out the insurance policy from the brand of implants put in which will only cover up to 3k. Too much handling at the time of placement lead to deformities that got worse over time. (Implants were placed in 2015) I went in for another check up (2018) deformities were noticeable , response I recieved from him was that there’s no telling unless he were to operate again and try to fix. NO THANKS !!!

I decided to use Dr. Pousti for an explant surgery after many consults with other surgeons in the Socal area. This is a specialized procedure not every surgeon is skilled in so felt it was extremely important to hire the right one. I felt very comfortable with the amount of experience he had in performing explants with capsulectomy and appreciated his bedside manner. The entire staff were very accommodating, compassionate, professional and offered reasonable pricing compared to other quotes I had gotten. My surgery went perfectly and I healed very quickly with the results I was hoping for.

Always a pleasant experience. They always treat me like a very valued customer.; everyone is courteous and professional. I cannot wait for my big day!

❤️ from Athens, Greece

Dr Pousti And staff was awesome very professional very caring able to answer all the questions I could have my experience with this office was amazing.

Friendly and supportive staff and medical team!

Went in for a consult and had a great experience with Daisy and Christina as my guide. Dr. Pousti was very patient and laid back throughout the visit. He made sure I did not feel any pressure to make decisions or choices right away. He emphasized choosing a board certified plastic surgeon for my procedure, even if it was not scheduled with him. He answered the questions I asked, and the entire staff made sure I felt comfortable and taken care of. They provide appointment reminders through text and were very repsonsive through email and the few phone calls I made to them. I am 100% confident in my decision to choose them for what I want done.

Wish I'd known about Dr Pousti and his staff before my last surgery. A very pleasant and informative experience.

Dr. Pousti took his time to talk to me and discuss all my options and was very professional. His staff was amazing... full of smiles and great customer service.

I cant say enough honestly!!! I have been in the medical for 20 years as a ultrasound tech and we work very close with physicians. Dr. Pousti and team are a class act!!! I have lost over 95 pounds and I am in need of multiple procedures. I have consulted with doctors in Beverly Hills to Arizona not only were their prices through the roof but the one doctor didnt want to remove the hanging skin from my arm ughhh what why its gross!!! And the other doctor was explaining I was going to be under anesthesia for 9 to 10 hours ..NOPE I'm not gonna risk that, way to dangerous. Dr Pousti has your best interests in mind but most of all he made me feel so comfortable literally !!! Dr Pousti will even come to your house to check on you ..REALlY ?? Yes really ..My boyfriend and I were so impressed, the consult was around 2 hours I even got to speak with a patient that was post OP one year and another one that was post op 6 days !!You never felt like they were rushing you. I JUST CANT SAY ENOUGH !! I will be booking my surgeries with the first one in April 2020 so stay tuned!!❤ Cheryl from San Diego

Great Doctor and staff. Always caring and mindful. I highly recommend .

I felt so very comfortable at my consultation today. Dr. Pousti was very informative and I feel like I’ve made the right decision with my BA. I can’t wait for the newly improved me!