The Oncology Institute of Hope and Innovation's Online Review Report Card

The receptionist Kim (the one with glasses that always sits in the middle) is really unprofessional. It seems to me like she does not want to help us, she does not even take our temperature. She is rude and does not take responsibility that she does not do her job right.

The doctors are great, the nurses are great too, but the receptionist Kim is a nightmare. She doesn't know what she is doing, she doesn't call to schedule appointments, and she super rude when you call and ask her about appointments and stuff. She doesn't take everyone's temperature; she picks who's temperature she takes. When you approach her she's very unfriendly and rude.The doctors are great, the nurses are great too, but the receptionist Kim is a nightmare. She doesn't know what she is doing, she doesn't call to schedule appointments, and she super rude when you call and ask her about appointments and …More

I was very scared the first time I had to walk into the office, not knowing about my condition or what lied ahead of me. I was instantly put at ease when the doctor told me I didn’t have cancer. But my blood tests denoted that I needed additional tests to get clarification of what was happening to me. He was calm, kind & very self-assuring that I was going to live a long life. The Oncology Institute is one of the finest institutions I’ve ever been to.I was very scared the first time I had to walk into the office, not knowing about my condition or what lied ahead of me. I was instantly put at ease when the doctor told me I didn’t have cancer. But my blood tests denoted that I needed …More

Great and compassionate place.

I've been calling their contact number for the  past 2 days and no answer . I been on hold for over 30 mins . This is extremely frustrating especially because I need to make an appointment & this is delaying my care.

This is the Oncology place were they take care of you and make sure that all your medical needs are mets.....love my doctors the nurses make you feel safe and they are all friendly. I would highly recommend this doctors to other for any treatments that they would need.

This is the Oncology place were they take care of you and make sure that all your medical needs are mets.....love my doctors the nurses make you feel safe and they are all friendly. I would highly recommend this doctors to other for any treatments that they would need.

Everyone in this office was very nice. I was seen pretty quickly. The waiting room was very nice and clean. There was only five people in the waiting room, including me. And by the time I was done with my appointment, the waiting room was empty. It seemed like they staggered their appointments that way on purpose because of Covid. I am grateful for that!Everyone in this office was very nice. I was seen pretty quickly. The waiting room was very nice and clean. There was only five people in the waiting room, including me. And by the time I was done with my appointment, the waiting room was …More

Orginally was told I had 6 months to live back in December 2020.This past December,  I had gotten results from my MRI and PET that my cancer had returned.  My orginal doctor called and told me that I needed to do chemo and that the prognosis wasn't good. This doctor also informed me that her contact was up and that I would had a new doctor.  My new doctor told me that I had 6 months to live and that I should "make end of life arrangements".  He made the recommendation that I seek out other institutions for clinical trials to hope "extended my life."  He told me that even with treatment I probably only had a year. Now, imagine the emotional breakdown one would have after receiving that kind of news. I know it's not their job but it would have been nice for them to offer counseling with that kind of news. I just got a "sorry we can't do more for you." and "good luck." I'm now being treated at City of hope. I'm not dying.  My new prognosis is the exact opposite from the original.  This is NOT a reflection of the office employees, nurses, and other staff.  They were always amazing with me. Don't blame them for things going wrong. They are extremely understaffed with limited means. Some things were completely out of their control.  It's not their fault that their corporate office is crap.

Everyone in this office was very nice. I was seen pretty quickly. The waiting room was very nice and clean. There was only five people in the waiting room, including me. And by the time I was done with my appointment, the waiting room was empty. It seemed like they staggered their appointments that way on purpose because of Covid. I am grateful for that!

Everybody there is courteous and very helpful

This is the WORST clinic I have EVER delt with. Doctors book 3 patients per 15 minute time block then make their sick patients wait for hours to be seen. I have never been seen bybthe doctor even within a 30 minute time of when my actual appointment was for. THEY SHOULD BE ASHAMED OF THEMSELVES. IT IS ALL ABOUT THE INSURANCE MONEY, NOT NOT THE PARIENT.

Everybody there is courteous and very helpful

If you want efficiency or organization or a caring and professional Oncology Clinic a diligent and accountable staff that treats you or your medical documents, referrals, prescriptions, and any other medical services you may need , This is not that Clinic the front desk staff talk all day and not about work related conversation no it is their personal lives. Work is not a place to discuss your boyfriend , the party you went to, the argument with your friend or side chick. ECT...It is no wonder all these reviewers including myself suffer the same list of paper work or not asking any questions regarding your insurance to update nor mailing out lab work that needs to be done we are here because of cancer we want to helped accordingly no over the top attention but a professional medical standard of care from this office the manager their has a daughter in the main office this is why she runs this place like the government delay with COVID all over but no results. There is no reprimand there is correction. If Cancer doesn't KILL US THIS OFFICE WILL DUE TO THE NEGLIGENCE AND DISRESPECT TO THE PATIENTS AND THEIR PROFESSION. I am still waiting for my referrals since last week and lab referral. The Doctors here do not care it is a big money making mentality not the Hippocratic oath made by them to the profession.If you want efficiency or organization or a caring and professional Oncology Clinic a diligent and accountable staff that treats you or your medical documents, referrals, prescriptions, and any other medical services you may need , This is …More

The Dr. is amazing but her staff is terrible. There is always a problem. When trying to refill my father's medication. They never have the authorizations ready before hand. Ironically their patients' lives depends on them and they are not doing enough. They are definitely very unorganized and lack in prioritizing deadlines. If it wasn't for the amazing doctor, and how positive my father is responding to treatment, I would have moved locations a long time ago.The Dr. is amazing but her staff is terrible. There is always a problem. When trying to refill my father's medication. They never have the authorizations ready before hand. Ironically their patients' lives depends on them and they are not …More

On the door of the office states they are open from 730-6pm.. online states 8am.. its past 815 and they're just sitting inside chitchatting.. with patients waiting outside the door in line. This is my 2nd time experiencing this. I bring my elderly father on time for his appointments and they don't bother having the courtesy to at least tell us they don't open unless the Dr arrives. This is ridiculous.On the door of the office states they are open from 730-6pm.. online states 8am.. its past 815 and they're just sitting inside chitchatting.. with patients waiting outside the door in line. This is my 2nd time experiencing this. I bring my …More

Dr david morris he my doctor. For me he best doctor. Just say to everyone should go see him.

Awesome place from the support staff and our Dr. Morrisson he was the BEST, would highly recommend this clinic to everyone who needs it.

This is the WORST clinic I have EVER delt with. Doctors book 3 patients per 15 minute time block then make their sick patients wait for hours to be seen. I have never been seen bybthe doctor even within a 30 minute time of when my actual appointment was for. THEY SHOULD BE ASHAMED OF THEMSELVES. IT IS ALL ABOUT THE INSURANCE MONEY, NOT NOT THE PARIENT.This is the WORST clinic I have EVER delt with. Doctors book 3 patients per 15 minute time block then make their sick patients wait for hours to be seen. I have never been seen bybthe doctor even within a 30 minute time of when my actual …More

Dr. David Morrison and his staff are always diligent about making sure I'm getting the best care for the best cost. Oh, and thanks for saving my life!