The Oncology Institute Of Hope And Innovation's Online Review Report Card

The doctors are great, the nurses are great too, but the receptionist Kim is a nightmare. She doesn't know what she is doing, she doesn't call to schedule appointments, and she super rude when you call and ask her about appointments and stuff. She doesn't take everyone's temperature; she picks who's temperature she takes. When you approach her she's very unfriendly and rude.The doctors are great, the nurses are great too, but the receptionist Kim is a nightmare. She doesn't know what she is doing, she doesn't call to schedule appointments, and she super rude when you call and ask her about appointments and …More

The receptionist Kim (the one with glasses that always sits in the middle) is really unprofessional. It seems to me like she does not want to help us, she does not even take our temperature. She is rude and does not take responsibility that she does not do her job right.

I was very scared the first time I had to walk into the office, not knowing about my condition or what lied ahead of me. I was instantly put at ease when the doctor told me I didn’t have cancer. But my blood tests denoted that I needed additional tests to get clarification of what was happening to me. He was calm, kind & very self-assuring that I was going to live a long life. The Oncology Institute is one of the finest institutions I’ve ever been to.I was very scared the first time I had to walk into the office, not knowing about my condition or what lied ahead of me. I was instantly put at ease when the doctor told me I didn’t have cancer. But my blood tests denoted that I needed …More

Great and compassionate place.

I've been calling their contact number for the  past 2 days and no answer . I been on hold for over 30 mins . This is extremely frustrating especially because I need to make an appointment & this is delaying my care.

This is the Oncology place were they take care of you and make sure that all your medical needs are mets.....love my doctors the nurses make you feel safe and they are all friendly. I would highly recommend this doctors to other for any treatments that they would need.

This is the Oncology place were they take care of you and make sure that all your medical needs are mets.....love my doctors the nurses make you feel safe and they are all friendly. I would highly recommend this doctors to other for any treatments that they would need.

Everyone in this office was very nice. I was seen pretty quickly. The waiting room was very nice and clean. There was only five people in the waiting room, including me. And by the time I was done with my appointment, the waiting room was empty. It seemed like they staggered their appointments that way on purpose because of Covid. I am grateful for that!Everyone in this office was very nice. I was seen pretty quickly. The waiting room was very nice and clean. There was only five people in the waiting room, including me. And by the time I was done with my appointment, the waiting room was …More

Orginally was told I had 6 months to live back in December 2020.This past December,  I had gotten results from my MRI and PET that my cancer had returned.  My orginal doctor called and told me that I needed to do chemo and that the prognosis wasn't good. This doctor also informed me that her contact was up and that I would had a new doctor.  My new doctor told me that I had 6 months to live and that I should "make end of life arrangements".  He made the recommendation that I seek out other institutions for clinical trials to hope "extended my life."  He told me that even with treatment I probably only had a year. Now, imagine the emotional breakdown one would have after receiving that kind of news. I know it's not their job but it would have been nice for them to offer counseling with that kind of news. I just got a "sorry we can't do more for you." and "good luck." I'm now being treated at City of hope. I'm not dying.  My new prognosis is the exact opposite from the original.  This is NOT a reflection of the office employees, nurses, and other staff.  They were always amazing with me. Don't blame them for things going wrong. They are extremely understaffed with limited means. Some things were completely out of their control.  It's not their fault that their corporate office is crap.

Everyone in this office was very nice. I was seen pretty quickly. The waiting room was very nice and clean. There was only five people in the waiting room, including me. And by the time I was done with my appointment, the waiting room was empty. It seemed like they staggered their appointments that way on purpose because of Covid. I am grateful for that!