Kevin Chan's Online Review Report Card

The staff service is terrible , never pick up the call, no follow-up with case, i called many times within a month to deal with them about my specialist approval , they are not able to answer and keep saying back me back, of coz, they never call me back. it seem they never take action on it. It waste alot of time. Definitely, i have to change other Dr.

I've been with Dr. Chan for years. He always treats me so well both as a person and a patient. I'm kinda hoping he adopts me!

The front reception woman called Angela had horrible attitude. She doesn't care about patients at all, very rude. A worst human being. Even with an appointment, the waiting line is still over one hour. Today I witnessed she let all patients waiting outside the office, at the hall, over more than one hour, with no chairs provided. There were many elderly patients standing outside waiting over 1.5 hours. She made no apologies. If I can give them no star, I would.

Just tried to cancel an appointment via phone call. I called and they answered pretty quickly, only to put the phone down WITHOUT any greetings or putting me on mute or notifying me of waiting. The receptionist or whoever idk was talking to another patient over the phone and I could hear their conversation. Not professional at all. I waited on "hold" for 8 minutes only for them to hang up on me without even talking to me. During that 8 minutes, someone else called and they picked up and was able to help them right away. But they did not even bother to talk to me before that person called. Reminder, I just wanted to cancel my appointment. This whole ordeal should not have taken 10 minutes and me hearing someone else getting helped before me, even though they called after.

I don't usually leave reviews but I just can comprehend how this doctor is only open for 15 hours a week. I went today (10/15/2021, Friday) to see if he can prescribe some medication. I walked in and the receptionist were talking to me in Chinese but I responded in English because I am not confident enough in my Chinese. Almost immediately looking around the waiting room, I noticed a sign that said "ANY FORM THE DOCTOR HAS TO SIGN WILL BE CHARGED A FEE". I personally am appalled that if I had to get a doctor's note that says I cannot come into work, I have to pay for it. I asked the receptionist if the doctor is in to see if I could talk to him and she said "no he's not in and you have to make an appointment." I understand that I have to make an appointment but the fact that he was not even there was alarming. He is not here on one of the days that he is open???? Why is it even open??? When making the appointment, the receptionist kept talking to me in Chinese and did not even attempt to ask if I am available for an appointment. She said a date and time without asking if it was okay according to MY SCHEDULE. DEFINITELY WOULD NOT RECOMMEND AT ALL unless you are willing to go in some time between 9-12pm on a weekday. Not open during the weekends either.

Staff failed to arrange appointments and patient flow properly despite knowing ahead of time that appointment for the day will be severely delayed for over 2 hours. It seems to be a pattern and requires improvement. Terrible customer service and unacceptable. We decided to switch doctor for next annual check up and informed the staff while we are waiting, and One called Angie sent us the release form via email before we had a chance to talk to Dr. Chan. I guess the staff really like to have less patients. It's too obvious.

I would give 5 stars to Dr. Chan. He is very professional and caring. But I would give 0 star to the front desk ( Angela and the mandarin speaking new girl) They have horrible manner and bad customer service. They will try every way to blow you off and not helping you to get the message to Dr. Chan. Dr. Chan asked me to call the office the other day. The mandarin speaking girl picked up and put me on hold. It was cut off after 3 mins for couple times. I have been trying for an hour and they avoid to pick up my call. Later on, I use another phone to call. She picked up right away and can recognize me right away. They even admitted the machine will cut me off after 3 min on hold!!

we have appointment at 10.30am (waited 2months)when we got there. 10-15 ppl was waiting outside. The reception was really rude told us to wait outside. Didn't tell us how long we have to wait. After one hour. We left without even see the doctors face. Never will back again. 我们二个月前约的医生 早上十点半 到了那里很多人在排队 问前台我们需要等多久 态度非常非常的差说等着 等了一个小时 还是没有任何回复 比我们之前早到一小时的老人家还在继续等 要赚钱无可厚非 但是在这Covid-19 疫情期间 还叫那么多人在排队等 有点太没有操守了 不会再回去找他

I have a friend who went on a diet, lost some weight and developed a cold, or at least that's what I thought. He went to his family Doctor and was diagnosed with leukemia. Thanks to his family Doctor's keen observation and extra care, he is still with us today.I have been seeing Dr. Chan for more years than I can remember. I have referred many friends to him over the years. Dr. Chan is very knowledgeable and experienced. Most importantly, he cares deeply for his patients. His care is shown in his detailed history taking, thorough explanation to our questions. He and his staff is also highly efficient in setting up tests and referrals when needed. More importantly, due to the heavy volume of patients during office hours, he would often use his own time to call us after work, sometimes as late as 9 pm. It's true we have to wait a bit sometimes but I know he is working hard while we are sitting comfortably in the lobby. I often tell him to not work too hard but that's the way they are. I know many Doctors who realize the importance of their job and have a tendency to overwork. That's why family Doctors are such a valuable asset to the society and deserves our respect. They are the first line of defense when it comes to our health or even survival. The world would be a scary place when Doctors get discouraged and don't care anymore. Just doing ones job maybe good enough for any other profession but it's never good enough for a Doctor. Thank you Dr. Chan, for being relentless in doing your job above and beyond the call of duty. I appreciate it deeply. 02/05/20

I give five star to doctors Edwin Chan, he is super nice , and good doctor. I give 0 star for Angela who is really rude when I call ed in for an appointment And I asked her whom I'm calling she told me her name is Angela. This lady know nothing about customer service. That' why I give 3 star in total here