Ellis Eye & Laser Medical Center's Online Review Report Card

11:00 appointment, showed up 10 minutes prior, still waiting in lobby 40 minutes later. Seems like they overbook on purpose to try and 'catch' as many potential customers as possible which speaks volumes in my book. Nice enough people working there, but business practice is suspect, and we're talking about my eyes here. No thank you.

Affordable offer but skeptical and questionable staff! I used to go here in 2014. This place is like walking into a scam call center in Canada with hot heads. Wouldn't be surprised how many times they have had lawsuits against them. Do you notice how the owner argues back to the customers in a rehearsed and painfully uptight script, disgusting. Surgery 8 years again was like the worse nightmare because the badly trained misguided staff didn't do their job correctly and dose me with the pain meds and did not even bother to wait for pain meds to take effect and was lucky to even get out. They didn't even offer the option and nitrogen oxide. No apologies and experienced laughable treatment during Post lasik appointments that didn't take my concerns seriously. These people are in the wrong country to be doing this. And this is not a troll that used different accounts Will! We hardworking citizens outside of the Bay Area know who you people are.

Me operaron hace 2 anos no sirvio la sirugia mis ojos se pusieron aun peor alos 6 meses de la operacion y me querian hacer otra cirugia y pagar otra vez la verdad no lo recomiendo.

Today I proved that all the bad reviews are accurate. After calls from numbers marked as "spam", my wife and I went to the appointment. To my surprise, the front desk assumed that our language was Spanish, which unfortunately it is not, and forced us to wear a mask even after the federal judge banned the use. After a few minutes of filling in the forms, an employee said that only my wife would come in with him for the appointment and asked me to wait outside the office. Beware of this company, bad experience, and bad service.

I had surgery two months ago to remove Pterygiun in both of my eyes. Days were passing and I was still noticing the Pterygiun in my eyes. I asked the oculist and he said it was the scar. My last appointment was Friday, February 11th and I asked for Doctor Ellis to look at my eyes. Doctor Ellis said the Pterygiun was coming back!!??? . Didn’t explain why so fast, what happened? Before surgery they said there was no risk, and that the tissue they put is expensive because it is really good so the Pterygiun won’t appear again. Now , they said I need surgery again and I need to pay for the materials $1800 but they will charge me just $1400 😡😡😡😡 all they care is the money!!! Please be careful with this medical center. 👎👎👎👎

me hice cirugía en los dos ojos por carnosidad hace dos meses y desde un principio no noté ningún cambio, la carnosidad seguía allí. pregunté porque aún me venía lo blanco en la área café de Los ojos y dijeron que era la cicatriz, ahora me dijeron que la carnosidad está volviendo y que me tengo que hacer cirugía otra ves y pagar $1400 más en

TLDR: Borderline predatory sales tactics, non-transparent pricing.I'm sure the medicine practices at Ellis Eye Center are fine, clearly they've conducted many procedures and are regulated by the FDA; however in the numerous conversations I've had with the sales team make me feel like I'm talking to a salesperson at a used car dealership. I would consider the promotions somewhat predatory and the tactics shady. They run several promotions $1000 sale off, $1500 gift card, etc.. However there are no details on how much the procedure actually costs and its impossible to get a bottom line price. It doesn't matter what the promotion is, the real question is out the door - what's the TRUE price. The result of all my conversations is they want you to come in to do their FREE consultation. Its a short evaluation followed by their sales process. By appealing to your emotions they think they can sell you on the procedure. What they don't tell you is that after your first FREE consultation, the 2nd consultation costs $175 which will go to the procedure if you elect to have it. Its a catch 22 and the price is only valid for 90 days. So basically if you refuse the first price and you go back, no matter what price they give you the 2nd time, you feel obligated to take it because you've already committed with your $175 deposit. This is in addition to having spent a considerable amount of time. I'm not sure why they won't give you a straight answer regarding pricing. There is always some "excuse" why they can't quote you a price and that you must come in for a consultation. It is unclear why they can't tell you the price first and then come by to verify that you qualify for the procedure. The price is located behind a time paywall featuring a sales pitch.I've successfully called other doctors were able to eventually get a price, but not here. Here's a sample conversation I had.- Can you tell me how much this will cost?E - Procedures can range in price between 3k and 6k depending on your prescription- Ok, great, here's my current prescription XXXX, how much it will cost after the promotion?E - Sorry, we can't do that, I'm not a doctor, I can't tell you about your prescription.- I've talked to other places and they've been able to give me an idea of how much it will cost based on my prescription.E - We've done XXX number of surgeries, why would you go to a place that would give you a price on the phone without a consultation. (basically implying that the other guys are unprofessional/unqualified)Etc...Stanford is $6k, IQ laser is $5k for lasik, $6k for smile, Ellis is $X???

A while ago a close friend of mine went to an eyes laser surgery at this medical center but before the surgery, he went to check up and they told him that after surgery every visit you do will be free and we will help you buy eyes medicine like eyes drop and other stuff. After eyes surgery, after few weeks his eyes started hurting and a lot of water coming out of his eyes and having a lot of pains and can’t sleep at night and the vision was still the same nothing changed but his eyes got worst and every night his eyes are red and can’t sleep. After he went come back to Ellis eye & laser medical center for a check-up they charged him like $200-$300 per visit when they told him that it’s will be free and made him buy expensive eyes drop and medicine but after that still having eyes problem. So I requested you guys don’t go to this medical center and don’t do your eyes check up here and never do your eyes laser surgery here. 😡😤😣😭😢

My mother went to Ellis Eye Center earlier this year after no longer being able to stand the symptoms from the pterygium growth on her eye. Terrible mistake. The day of the procedure she was treated very unprofessionally by Mr. Ellis himself, as he became aggressive with her and started screaming at her because she flinched when he began to cut into her eye. Still, she attended her post-op appointments and was told that she had "no more growth!" And that she was healing "so well!" but she still felt the same symptoms and there was visible growth. We were confused , so we decided to get a second opinion elsewhere and were told that he only scratched the surface of her eye. Not only did Dr. Ellis treat my mother the way he did, but he took her money and didn't remove a single thing from her eye. She had to get a second surgery elsewhere to remove the growth. As desperate as you may be, do not give this man your money. He's a rude and unprofessional man who seemingly turns his staff on his patients when there's any disagreement.I've read reviews similar to this, sadly it was months after this experience. I also see that Dr. Ellis comments and accuses these patients of giving false reviews. But I never see him replying to a good review accusing them of lying.

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