Rhyl Ann Faeldonea-Seruelo's Online Review Report Card

Dr.. Seruelo always has a sincere caring for her patients.

Dr Seruelo is a wonderful doctor who always takes time to listen and never blows off any complaints. She checks out every problem. She makes sure you get your prescriptions and will refer you to a specialist when necessary. She is easy to get an appointment with. She is very nice and very professional. She has been my doctor for at least ten years and I trust her with my health.

Dr. Seruelo is a thorough and caring physician. She listens well and allows plenty of time to be sure that she has answered all of my questions.

The medical advice is sketchy at best. She spends more time guessing or writing prescriptions than listening

I am very disappointed with my entire experience. She was a nice lady and the office was nice, but I don't feel that they deal honestly with patients, which, to me, is the most important aspect. I went in for a physical and was expecting a full body check up, not just a mamogram and pap smear. I'm not sure what a "physical" actually is. I always assumed that you go in and see your doctor and they make sure that your overall health is good. After she did the "routine exam" she asked if I had any other questions and so I explained that I had been having upper respiratory problems for the last few months. She checked my lymph nodes and had me get a blood test, it took an extra 3 minutes at most. She didn't even check my ears, nose, eyes and throat. I was VERY surprised to get a bill where they billed for both a "Preventitive Visit" and an "Office Visit." I called to discus with billing and they said that because I had brought up another problem I was having it was billed as another visit. After a long discussion the woman simply said that the notes the doctor wrote made it okay to bill for 2 visits. I felt that this was very dishonest. I understand their policy about someone coming in for multiple problems and taking a ton of the doctors time, but to charge for an extra visit without saying a word to me. She should have said "if I treat you for your upper respiratory problems it will be counted as an extra visit." When I go visit the doctor for a physical I expect to be able to ask questions about any area of my physical well being without being charged every time I open my mouth. If you plan to use this doctor be very clear about what you want because it seems like she is out to make a buck, not help people feel better.