The Elizabeth Hospice's Online Review Report Card

My sweet young husband was dying in the hospital and I was talked into signing up for in Hospital hospice. They did absolutely nothing for our family and it just makes me sad that they will get insurance money for doing nothing. No support to us whatsoever. We had to do all the planning and our wonderful kids had to do all of the discharge and paperwork and burial stuff and everything else and I just feel like it was a total scam.

Elizabeth Hospice has a wonderful staff. They helped my sister and brother with in home care as well as facility care at Solaris during her last few months on earth. Thank you to those who care for my mom Myrtle Jean Wilson of Ramona.

Elizabeth Hospice came to my mom's rescue back in May and couldn't have more gentle, compassionate or professional. They were our angels and I'm very grateful.

The Chick Fil A of hospice. Each employee was so caring and always went above and beyond for my family and I.

First I will say that the personal care from the staff that came to the house to help my husband was incredible. Dr. Bhalla, Jeremy, and Ian were all exceedingly helpful, sensitive, and honest.  I appreciated the fact that they spoke to us outside the room where my husband was. Jeremy even came an extra day to help with my husband. Because of these three people, I would still recommend Elizabeth Hospice to families needing this care.I am writing today because this month is the year anniversary of my husband's passing. I didn't appreciate that I received an invitation from Elizabeth Hospice to attend a "free" Light Up a Life event to honor my loved one that included a recommended "gift" of between $50 to $2500. To describe this invitation as "tacky" is an understatement. It takes advantage of people dealing with grief.And speaking of dealing with grief, I tried to join the spousal counseling group, only to be refused because I would not give them my medical information. Since I was not the patient, it seemed intrusive, and frankly, an invasion of privacy to reveal any meds someone was on to get counseling from therapists who are not licensed to prescribe anyway. Finally, I had an issue with the nurse who was sent out to confirm that my husband had passed.  She argued with me that she was supposed to call his doctors, when I wanted to do that myself. She also argued that I should not watch my husband being removed from the house, when I wanted to. I wanted to make sure he was taken care of properly. She could use some sensitivity training.In closing, Dr. Bhalla, Jeremy, and Ian were wonderfully sensitive, and I am still grateful for their care.

We want to thank the numerous staff members involved in the care of my mother from March 2021 til her death in July 2021. This was our first experience with hospice and we could not have picked a better one! My mother's two nurses were caring and compassionate. Even up to the last days at the hospital, Elizabeth Hospice was there for us every step of the way. Don't know how we would have managed without them. Kudos to the organization and the outstanding team.

My 86 year old father had vascular dementia and suffered a horrible fall resulting in him being transferred to Palomar where he was admitted to the trauma unit.  As this was during COVID we were prohibited from visiting.  However once it was apparent my dad would not recover we selected Elizabeth Hospice to support us in the hospital. They quickly cleared the way to allow us to be with my dad. We were with him when he passed.  After the initial shock and sadness became less we learned about the Teddy Bear project. I took 4 of my dad's beloved Hawaiian shirts to the volunteers.  The coordinator, Cindy is an angel on Earth.  She said she would call when all four were ready unless I needed one quickly-which I didn't. Today I got the call to pick them up and they are absolutely perfect.  I got one for each of his grandchildren (ages16, 18, 26 and 28). They will be saved until they are expecting their own first child. Hopefully I can give them the bears and a picture of dad wearing the shirt (Cindy's idea) at their baby shower.  Thank you for taking a sad event and creating a beautiful memory. Thanks to all of the volunteers who sew these beautiful memories!

This review is overdue, my family used Elizabeth in Feb. 2021 for my Grandma. Bottom line, avoid using this company as your hospice provider. We should have read the bad reviews. We were extremely disappointed in their services in terms of care for my Grandma and support for my family. *This is a long review*We understand due to COVID things take longer than usual. However, there were many things that went wrong or not to our liking throughout our time caring for my Grandma. One of the main reasons for this was due to a severe lack of communication with their own staff and with our family, a few of the highlights are below:1. My Grandma was moved to her home to start hospice care on a Friday afternoon. We were told a nurse would meet the transport for an initial assessment/ provide instructions. The nurse came about 30 minutes after the transport arrived. She began her assessment, about 30 min. later, a second nurse came to help. The second nurse was at the door discussing her meds, while the initial nurse was in my Grandma's room for the assessment. This caused a situation where my family was split between the 2 nurses and we could not hear all of the information together. This was probably done to save time as it was towards the end of the day so they could leave quicker. It would've been better if both nurses were in the same room so we all could hear the same info. Obviously this did not leave a good first impression.2.  The assessment nurse stated she would do a skin-check, but since we were split between the nurses, I wasn't in the room the whole time so I'm not sure if she actually did it. If she did, she missed a few major points:- My Grandma's skin was very fragile and she had a bed sore on her tailbone covered by a special bandage from the hospital. One of the assessment nurses' job was to order the right wound care supplies, unfortunately she ordered the wrong type of bandage and it took extra time to receive the right one in the mail. We had to makeshift bandages with the limited supplies we had. We even had to confirm with their main hotline that the supplies were coming at all.- They missed the 4 stitches in her head even though it was stated in her discharge papers. We had to remind the case nurse that they needed to be removed.- They also didn't notice a bandaid that was on her shoulder that the hospital placed on her to cover a small wound. Unfortunately because it was not removed in a timely manner, it turned into an open wound that never healed.3. We were told when she was in the hospital that when she arrived at home, a case nurse would come to check on her after the initial assessment. Elizabeth did not tell us when they were coming and we had to call multiple times to confirm. They told us that because she was moved on a Fri. late afternoon and our case nurse only works Mon-Fri, that it would be too late for someone to come. They initially stated on Fri. our case nurse would come next Mon. We called back on Sat. to confirm, but they said due to scheduling issues the case nurse wouldn't be able to come until Tues. We had to call back one more time as we requested the nurse to come to see her, since we persisted, they eventually caved and the case nurse rearranged his schedule to come Mon. Although two days doesn't seem like much time, the initial info we were given was too limited and we could've been doing a better job of making my Grandma more comfortable.4. Their team told us we would have 24/7 access to a nurse if needed. One time we tried calling them around 8pm as we wanted someone to come and check out a wound that got worse, this was outside of the normal working hours for our assigned nurse. We explained the situation and we were verbally told that a nurse would come in a few hours. What actually happened was a person from the main office (not a nurse/vocational nurse) came and dropped off a few extra bandages which wasn't what we requested. We were not informed that it was just going to be a supply drop and not a nurse coming in to actually see my Grandma.Although we were not happy with their service, even from the beginning, it would've put more stress on my Grandma if we changed companies after a short period of time.The only positive experience was with our home health aide Silvia M, she took amazing care of my Grandma. She explained everything to us and my Grandma before she did anything and asked multiple times if we had any questions. She has many years of experience and it shows in the services she provides. She is very passionate about her job and takes exceptional care of not only her patient, but the family as well. Her tips/recs were super helpful. If the rest of Elizabeth's staff were like her, we would've had a very different experience.Overall, if you are researching hospice care companies look elsewhere, as I would not want anyone else or their family to go through what we experienced with this company.

The Elizabeth Hospice staff members are our heroes! They provided just the best care for our 98 year old mother/mother-in-law: Nursing, personal hygiene care, advice on end-of-life issues, and more. No question was too dumb, they took as long as it took to make sure we understood...  Their compassion was a great comfort to the survivors. We highly recommend The Elizabeth Hospice!

Very disorganized and rude. God awful I strongly recommend you choose any other care giver in your final days.