Med Plus Urgent Care's Online Review Report Card

I would give this place negative stars if I could, I wasted almost two hours this morning only to be told they couldn’t see me because they couldn’t verify my insurance, I have mediCAL... I even gave them the number to the ombudsman to verify coverage... if you understand the very basics of mediCALyou know that if someone’s preffered plan is set to starts on the first of the next month, they currently have STRAIGHT mediCAL... they couldn’t put those two together and lost my business.. due to the incompetence of this company and their staff they lost out on money, I did not receive the medical help I so severely needed, and they got this killer review!!! This is the archetype of a DEATHcare facility. What a joke.

How can you call your self and urgent care and not have anyone there and no signs on the door to say if your closed or put to lunch. We show up to the urgent care because my wife isn't feeling well and it is recommend by our insurance and when we call the number on the building to talk to someone, there is no answer and inside is dark. This is on a Wednesday at about 11am. I see why they only have a 2.6 star rating. Avoid this urgent care facility if possible.

When I called the voicemail said the new hours are till 2pm Sunday’s .that’s a complete lie !!!!!!

How can anyone be happy when you call, they say they will call back( never happens) and you can’t leave a message as it says the mailbox is full. (I told them about the full mailbox weeks ago) my issues is that I was charged a co-pay which wasn’t necessary and for over 5 months I have been trying to get a simple refund. Every time I call the person I need to speak to is not available or ‘mail box full ‘ message comes on. From other reviews people say the dr. is great but since I never saw him I can’t verify that. But I do think the business end of this business needs some help.

Took my child there with severe stomach pain. They didn't run any test on her. Told us it was a stomach virus. The next day she had to have emergency surgery for appendicitis.

Opened at 9am its 10am no provider still to be seen or know when they are coming in.

I came in with a horrible cough and infection and the Asian lady DR had a horrible attitude and did not listen to my symptoms. She just told me to take simple meds that I can buy. Also she did not ready correctly what I was allergic to and even when I repeated what it was she was talking back. The front lady was so nice but what a horrible experience I had here with the DR. I would advise no one to come here.

What a blessing! We have no hospital in Fallbrook. Cannot believe MedPlus is open 365 n open at 8:00am. Thank you Luis n Anna for all of your help today, 08-03-2019. You are amazing to give up your Saturdays to help others. God Bless!

My insurance requests $25 copay for office visits and they want to charge me $65 Their answer is they are renewing contracts. They have been renewing that for over a year and can’t get it together. I’m gonna go find another place that isn’t gonna rip me off. Really bad business practices and no sence of urgency with anything they do here.

The rudest staff ever. I called to see if they could take my insurance (Medi-Cal) and he said yes and no but then I asked if he could verify it over the phone and basically was so rude and switched what he was saying and stated they don’t take it. Then he said he couldn’t verify it with out my insurance card. Super shady anyways. And so rude 0 stars if I could.