Dr. Anna Liu's Online Review Report Card

I'm a new patient & scheduled to see Dr. Liu this morning for a wellness screening appt. I may not be able to speak on behalf of the others who have posted their reviews on google but I will definitely say that I had a positive experience w/ Dr. Liu during my appointment. I came 10 minutes late, unable to locate her office but she still took the time to see me for the appointment. She asked me genuine & personable questions related to my lifestyle and was very understanding and receptive to everything I said :) In addition, her front office receptionist was also very polite & hospitable. I actually work in the medical field & have met many physicians who are nothing like Dr. Liu. Her kindness is a rare gem found in the doctor directory. I would definitely recommend her & give her 5 stars 🌟

Saw a rating that was on my Zoc Doc that gave her 5 stars. I would not even give her a 1. Not a good experience and would never go back to her. she feel better saying 5 star rating was not done by me.

This is based on the interaction I had as a prospective new patient. I utilized ZocDoc (with my insurance information inputted so only looking into doctors confirmed to take my insurance). Booked an appointment via ZocDoc, easy.Got a cancellation notification, but no call, no voicemail, no email or message from the office about why.I called and they said, "We aren't sure if we take your insurance." I found the whole interaction to be unnecessarily unpleasant, difficult, and unprofessional. I understand they need to confirm, but they could have reached out to me. Also, not sure why they're listed on the ZocDoc site to take my insurance (which by the way is a standard Anthem PPO) if they themselves aren't sure if they can take that.Based on how unprofessional this encounter was, I'll avoid trying this office out.

Not sure about others but have been coming to Anna for 3 years, she's very nice and tries to help holistically.

Super rude and catty- called me immediately with a bias in her tone, angrily stuttering because i tried to reschedule my appointment on the zocdoc app. “you just can’t do that” even though the app didn’t say anything like that. there is a big button to reschedule your appointment with no warnings. super unprofessional. i felt like i was getting scolded in high school again. i needed to reschedule because i am SICK and don’t want to give it to anyone else, but before even giving me one second to talk/ explain myself she says “i’m just going to cancel your appointment. you should just go see a real gynecologist.” what ?? the only words i managed to get in the conversation was “okay thank you” before the call ended. apparently she isn’t qualified enough to do “real gynecologist” work- even though i only booked the appointment for services she had LISTED in her practice. i booked with Anna Liu because she was rated very high on Zocdoc, and was expecting a kind female doctor that wouldn’t judge me for my medical issues. Unfortunately I got Anna’s attitude before my appointment even took place. I’m glad my appointment got cancelled, because i know i wouldn’t have been treated fairly if it went through.

I had an appointment scheduled for 12pm and they called me at 11:45am to tell me they don't accept my insurance. The appointment had been booked for over a week and, despite the man on the phone's claim that he had been "trying to contact me", they made no actual attempt to reach out to me. No texts, no phone calls, no emails. They confirmed the appointment on Zocdoc (which showed them as an in-network provider) but apparently didn't bother to check my insurance until minutes before my appointment. I was already on the freeway, halfway there when they called. The man didn't even apologize. If I were you I would not go here, they are clearly terribly managed and highly unprofessional.

After I changed my health plan, I changed my family doctor to Anna Liu by searching on the web myself, she is a great doctor and very nice to patient, and I had called her several times after working hours and she answered my call without any displeasure and provide me with assistance right away, I really appreciated that.

Misdiagnosed me & very unprofessional. I visited Dr. Anna Liu to get an annual physical check-up. She was running late, and I waited for 30 minutes. The doctor only saw me for 10 minutes and was rushing me out, telling me how she is running late in her schedule. When I told her I had stomach pains, she immediately thought I had h.pylori and asked if I wanted to go on strong antibiotics before confirming her diagnosis. I declined and asked to get tested. Because she was extremely unprofessional, I went to see 2 additional doctors, who both confirmed her diagnosis is completely wrong and were surprised a doctor would even suggest this. I should've listened to the bad Google Reviews and hope that you do too!

I’ve been going to Doctor Liu for over 6 years. SHE’S THE BEST! Don’t believe any of the negative reviews here. She actually takes the time to understand you holistically but asking about your family, Mental health, eating habits, professional life and more. I get my flu shots and blood work prescribed by her as well. I’ve moved cities and still stayed with her after having 2 kids. Her staff (Pete especially) are excellent and extremely responsive. Thank you Doctor Liu for everything you do. She even gives me free samples for different products everytime I go in - lotion, vitamins, Tylenol, etc

This doctor brought up extremely insensitive topics surrounding my looks and culture during my visit. She did not in any way seem knowledgeable about my concerns and behaved in a deeply unprofessional manner throughout. I left the office very anxious, despondent, hopeless, and exhausted. I would definitely recommend not going to or relying on this doctor.