John Kelly's Online Review Report Card

Replaced my hip in 2012. Surgery was flawless, very little pain, post surgery rehab healed it quickly. Nine years later I’m writing this with hip still working good as new. One of my best decisions.

I have had so much issues with this location. The staff is so uncaring and at times rude. They have told me multiple times that they will call me back to update me and they didnt call. There has been multiple times where i waited on the line for about 20 minutes and when it was my turn they just hung up on me. I am so fed up with this place. If you dont want a headache every time you contact your doctor dont go here.

This office a compete  joke. My father who is 70 years old had an appointment set up for today. and when he arrived he was told they didnt have him scheduled today. really I was the one who set up his appointment I even recorded the conversation because this isnt the first time his appointment was never made. But I have proof. Stay away from this office. seriously the doctor is a joke you call yourself a doctor Wow! please retire or something to make way for new upcoming caring doctors not like urself or ur staff that are  incompetent to what there doing.

The office staff SUCKS!! Cant even handle scheduling an appointment. Go somewhere else, ANYWHERE ELSE

I could write a book of my negative experiences trying to even get in to see this doctor.  The front office is a joke an ran very poorly!   My first apt. when I showed up, they did not even have record of my apt. or me and the doctor wasnt in.  Then suddenly oh they found me in the system and the referral from my primary.  Totally incompetent!!!! Nothing like taking time off and driving to a doc apt to be told you dont have an apt.  Ridiculous.   My primary doc told this is the only doc in the area that I could see with my insurance when I asked for another referral.  Finally I got an apt. before covid and went to see the doc (but was seen by PA) who failed to even start processing a request for a needed mri.  The office staff was standing around chatting and not working...just a very unprofessional office.  Then covid hit and I finally had gotten the MRI MONTHS later and had attempted another apt. scheduled via zoom with doc who did not call when the apt. time was.   Of course when I called the office there were 5 calls ahead of me as always.   My primary doc finally found Dr. Tran in the next building over that would take my insurance after I said I refused to go back to Dr. John Kellys office.  What a RELIEF!   I literally spent hours and hours just trying to have one apt., get a MRI and have a second apt.   Huge waste of my time!   Dr. Tran is awesome and his office is ran top notch.  Save yourself the runaround and utter frustration!

I loved this Dr 5 yrs ago but once I healed I wasnt good. 3 Drs have told me to go back to the surgeon that operated I shouldnt have problems already. One was Dr Kelly colleague in Anaheim.  He said to get Dr Kelly call the office and tell them you need to see Dr Kelly about a surgery he did.It was over a month for a appt with Dr Kelly as a returning patient. I arrived at 11 am and was left in a exam room for 2 hours.   I saw them turn away a patient for  being 10 min late when I arrived and there was no one waiting in the huge room.  A PA pops in the room says he will be seeing me today and just let him wrap up his lunch.  Im so mad but figure its not the PA fault.  The PA says your leg isnt straight but your knee looks good to me I can offer cortisone shots or a brace.  I said Im back because a Dr In Anaheim said to see Dr Kelly if Im having problems thats who I want to see. The PA says every doctor in this office will agree with me you dont need to have another surgery.  Ive given you options you dont want. I was so insulted I just waited time making appts, driving an hour, waiting for a PA on lunch.  The Dr who operated doesnt care about you he care about seeing new patients. 7/2020 I broke my wrist almost the same day I break my leg in 2014.  I was afraid Id get Dr Kelly so I changed insurance,  changed primary Dr, waited 3 weeks and im referred back to Platinum Medical aka Dr Kelly.!!!!!!!My new primary Dr doesnt seem to think I should be so picky.  Was not willing to send another request for different ortho because he said they are all in the same office.I contacted ER and Urgent care and they can do my exrays & casts.  I need to bring cast supplies or use ace bandages they have on hand.  Id rather drive 5 minutes to the ER wait hours to get a cast  vs drive 1 hr, wait 1 hour and probably not see a Dr in Dr Kelly office then drive 1 hour home.

I have no idea why Dr. Kelly has any negative reviews. I called to make an appointment and spoke with a lovely lady who made the appointment and emailed the required forms for me to fill out so I didn't have to do it there. My wait to see the doctor was less than 5 minutes. I was taken for x-rays and the nurse who assisted me was wonderful. I loved Dr. Kelly. My son was with me and Dr. Kelly was kind and personable to him and to me. I'm having issues with the insurance company and am literally on hold with a gentleman - Jonathan - from Dr. Kelly's office who is speaking to someone to get my referral to a neurologist pushed through. I highly recommend this doctor and his staff.

I highly recommend Dr Kelly & Sean Richland (PA). Sean has treated me the past 2 years and has done a phenomenal job. He cares about his patients. I had a torn MENISCUS and severe arthritis. Sean Richland is always there for his patients. He takes great pride in his work. I have had complications since my surgery and I can always count on Dr Kelly & Sean to treat me. They are the best in industry. They even call me before and after office hours if there is a severe problem. I am very grateful. Thank you Sean & Dr Kelly

One of the worse providers out there! If you have managed care/ MediCal, his office wouldnt even give you an appointment with him but with his PA only. If you are willing to wait to see him, they would make you a ridiculous long wait up to 68 weeks+ and then call you to cancel the appointment less than 16 hours before your appointment with him. Instead, the office would offer the next day appointment with his PA. His office practices bait and switch, totally immoral.  If he doesnt want any MediCal patients he  shouldnt even be on the providers list. He NEVER had the intention to see any MediCal patients himself but just wanted his PA to see those low reimbursement patients but still collect the insurance money from the health plan. Be aware of this provider..

One of the worse provider out there! I have managed care/ MedicalCal, his office didn’t want to give me an appointment with him but his PA only. I told them I was willing to wait and they finally ‘granted’ me an appointment with him. 16 hours before my appointment, they called and told me the doctor has ‘rearranged’ his schedule but the PA can see me, or I have to wait for another 6 weeks. This doctor should be omitted from the provider list since he doesn’t want to see any MediCal patient. His office practices bait and switch, totally immoral.