Mcmg - Fv Brookhurst H&W's Online Review Report Card

TLDR - They didn't check my insurance coverage correctly when I scheduled and notified me 2 hrs before my appointment that I'm not covered. So, I either pay them hundreds (for each of my 2 needed appointments) OR further delay my care by more than 3+ months from the time I made the appointment plus however long it takes for an appointment with someone in my insurance network. **If you have a HMO, check that it covers their medical group.** Review:I scheduled the earliest appointment I could, which was 2 months away and gave them my insurance info. I did not have any insurance changes before the scheduled visit. Keep in mind that I also needed 2 visits: first visit for check up before they would even schedule a second visit for a procedure I needed. The two visits could not be combined into 1 even though it was an outpatient 5 minute procedure.Then, 2 hours before my appointment, they called to tell me that they are not covered by my insurance, so it would cost me hundreds of dollars for 1 visit! They should have checked when I made the appointment and gave them my insurance. The silver lining is that I learned I can ask my insurance to change the medical group to cover them. However, Sean was wrong that they could do it so quickly. Depending on when it was requested, it still takes the beginning of the next month or month after that! When he realized their mistake, he offered to schedule the procedure right away. That's nice, but my insurance would not have covered that. It requires a check up, then the provider has to request an authorization that my insurance can take 11 days to approve.Staff need to be better informed and check things appropriately to inform patients, especially for time sensitive concerns. It's ridiculous that they limited me to spend hundreds or wait more than 3+ months for something that I should have been notified from the beginning. To be fair, part of the problem is US healthcare and the insurance company.

It’s A wonderful place good doctors and safe

I had open heart CABG double bypass surgery and was in the hospital for 11 days (6 in ICU). My surgeon, Dr. Lam is part of MemorialCare Medical Group - Fountain Valley (Cardiothoracic Surgery). I had They saved my life. I really can't say enough about how pleased I was with the whole experience. This includes Dr. Lam's surgery, as well as the Orange Coast Memorial Medical Center (OCMMC) and the California Heart Associates cardiologists, who are located on the hospital campus. Multiple doctors visited me each day and the nurses in the ICU and telemetry room were outstanding and gave me plenty of attention. The facility was clean and had good, modern equipment. What I was most impressed was how well managed everything was. Everyone seemed to enjoy their work, multiple doctors were brought in for consultation, and they talked openly with each other to make the best decisions with all the inputs available. I would recommend Dr. Lam and MemorialCare team at OCMMC to anyone.

Staff is always professional. Dr K is always prepared and takes time to explain lab results and take questions

Receptionist was very rude and unprofessional. After they told me that my appointment was delayed by one hour and if I wanted to reschedule, It would be another month before i could get an another appointment..... I had a little problem with that and I let them know I was not happy about it and it was unacceptable.They told me to sit down and wait... like I was someone not important!!I made the appointment two months in advance and they should make it their top priority to honor the appointment.If I was asked nicely and accommodation's was made for me to reschedule the appointment at a reasonable time. I never would wrote this bad review.My doctor had to call me later to apologize....My doctor is very nice

Love the midwife/OB staff here. Had my first child with them and went back for my second :)

Nurse Evans was so attentive to my needs and really listened to me when I spoke about my issues regarding my imbalanced hormones. She also gave me information on different procedure options to stabilize it. Very knowledgeable and patient. I was really glad I got to meet with her again after 15 years!

Finished getting my 2nd dose of covid vaccine here at this facility! Simple checkin process and an ok wait time to get vaccinated. Sit in lobby for 15 minutes after shot is administered.

DEC 2020ALL the OBGYNS & MIDWIVES are very nice here, especially Sarah and Denise they are the best!! Sarah Bartulis is one of the most nicest, comforting, compassionate, caring person my boyfriend and I have ever met!! I wanted to meet all the OBs & Midwifes in this office during my pregnancy, but once i met Sarah I kept scheduling my appointments with her. We love Sarah we looked forward to our routine appointments with her. We were pretty bummed she wasnt able to deliver our baby due to her not being on call that day but before her shift ended she did come and comfort me and talk to me a couple of hours before I delivered, she was very comforting and supportive. She is seriously the best! Denise was going to deliver my baby but then she switched with Dr. Tran and she did an amazing job! It sucks I dont have that insurance anymore so I couldnt see Sarah for my 6 week PP checkup or even anything OB related I wanted to thank her in person for everything and I actually miss coming in for my appointments I will never forget Sarah I think about her often because she gave me the best pregnancy experience I could have ever had! So happy she was my midwife/ob!

Went to see Dr. Zimmerman for my sons WCC. She and her staff are amazing and always make him feel so welcome and even have fun! She takes the time to get to know him as not only a patient but a person. The facility is new and beautiful. They are taking great care to screen patients and mask patients to ensure everyone is safe during Covid.Thank you for the amazing care! We were also able to got the flu vaccine! Thank you!