Top Sentiments Expressed in
Top Sentiments Expressed in
I worked here for a few years in early 2000's. It is a horrible place to work if you are a conservative Christian.
Hoag Newport used to be THE hospital and after having our twins there I wouldn't step foot in that facility if you paid me. We had our twins during the beginning of the global pandemic which isn't an ideal situation. What made it worse was the hospital would change their policies by the hour. While hospitalized I remember a Sunday where they had a sign in the lobby that said two guests per patient and then the sign was gone and when someone came to visit they said sorry only one visitor at a time (which obviously was my husband). He was told by the nurses not to leave because they were unsure if he would be able to get back in. I know so many people experienced hardships during this time but it was the back and forth and constant changing of policies that made it unbearable. It also wasn't until the hospital went on blast by a doctor that they started mandating masks. I remember a nurse was in tears in our room saying she was scared she (and her unborn child, she was pregnant) were at risk of contracting the virus but the hospital didn't want staff wearings masks at the time because it didn't show well. We had our babies at 34 weeks and they had to stay in the NICU due to premature complications. The hospital specifically stated one visitor per patient but wouldn't honor that when we had two babies in the hospital. I'm not entirely convinced that's why our one little boy wasn't able to come home for an entire month after his birth while our other came home after two weeks. I was dumbfounded that each baby couldn't have a parent, I was even more disgusted when they mandated the parent that wasn't with the babies had to wait outside. So three days after major abdominal surgery (I had a csection) I had to walk down to the lobby and out to the parking structure where I sat in the car, very uncomfortably, and waited while my husband visited with our newborns after me. We got to bring our babies home and it was magical, we were ecstatic we didn't have to deal with all of the nonsense anymore, paid all of the bills that came across our lap and a few months later I realized we paid more than our out of pocket maximum. I called my insurance company at the time and asked how this was possible and they said companies will often send bills to patients without waiting for insurance to review the costs and I would have to go through everything and find the overcharge. So I found an hour here and there while my babies were napping and sifted through about 100 documents and created excel sheets all to discover Hoag had requested a payment of $2470.36 and my insurance company had paid the entire charge. My insurance company had even notified them they made an adjustment so I didn't need to pay that amount. Did I ever receive a credit or a notice stating this? NOPE. I called billing and asked if I overpaid and after 2 minutes, it took this person 2 minutes to open my account read the notice from my insurance company and state they owed me a refund. I of course demanded to talk to their manager because this is horrible! She of course gave me attitude, I believe her name was Rota, and stated they were understaffed and hadn't gotten around to an audit yet... It's been 5 months! I know she won't do anything about it because they don't care but I though everyone that visits Hoag should be aware that you could be overpaying on medical bills! Times right now are hard enough and people most definitely don't need to be struggling to pay bills while greedy corporations like Hoag Hospital just sit on people's money that doesn't even belong to them. Congratulations Hoag, you encouraged me to go to Kaiser and not play the ridiculous games of PPOs.
We had a horrible experience with Dr. Strickland. Do not trust this woman with your life or the life of your child. Dr. Strickland is dangerous. In all the years I have had a Yelp account, I have never written a negative review. I make exception for this woman and for Hoag Hospital for continuing to keep her on staff. I gave birth to our son 6 months ago and I purposely waited 6 months time before writing this review. I write this now because I want families to know what they are walking into when they meet with Dr. Strickland. If you do have the misfortune of being a patient of Dr. Strickland, ask for another doctor immediately.
I am a recipient of Open Heart Surgery[ triple ByPass] at Hoag. I had 100% blockage on all 3 heart arteries. My son took me to the Emergency there. I was fading and basically dead as I got there. The Triage team there immediately acted to save me. And save me they did. They installed an Impella shortly after arrival as that was needed to bring me to a place of stability for surgery. After the surgery the team of Dr's, Nurses, and All Staff that do the necessary work acted on my behalf to see to my comfort and stellar care. I am alive today because of each and every one of them. Thank you to each and every one of them was something I tried to do. But it seems like small words for something as large as bringing you back to life. Thank You, Love and Blessings to All that work there.......Susan A.
Attn: Vice President Human Resources Hoag Hospital, Ms. Jan L. Blue.<br><br>I have never had issues with Hoag until the last year. Was a patient for 32 years with all my scans and doctors out of Hoag. I almost died due to heart complications. <br><br>Hoag Hospital has neglected to turn over my Emergency Room and Hospital medical records after (2) documented attempts for (2) months.<br><br>It's illegal not to produce medical records. <br> <br>#1) First request; I faxed the exact Hoag requested "Authorization to release copies of medical records" completely filled out with cover letter to Hoag designated medical records via fax to 9497648237 on June 29, 2020. I have the fax confirmation with 3rd party witness. To date no documents received nor has Hoag contacted myself with a reason for not providing medical records<br><br>#2) Second request: Sent same documents with Hoag request medical release CERTIFIED MAIL to Hoag Medical Records / Attn: Medical Records. This was sent on July 21, 2020. To date Hoag Medical Records has not contacted me nor have I received the medical records.
If you're looking for a place to empty your savings account on secondrate medical services, this "nonprofit, faithbased hospital" is just for you. <br><br>In late February of earlier this year, I was having difficulty breathing for several days, so I decided to stop in and get checked. The extent of the services provided to me included assessing my vitals for a few minutes, dismissing them as not serious, and then providing me with a sip of Robitussin. Of course, this didn't stop Hoag from billing approximately $1,600 for my visit. Unfortunately for me, the fun did not stop there. Apparently, when you visit, they also bill a separate "Facility" charge under the name "Newport Emergency", where they tried to charge me an ADDITIONAL $1,400 where they attempted to essentially duplicate all charges during my visit. <br><br>This has been absolutely the most outrageous experience I've had in dealing with a hospital, and I have been receiving medical treatment for respiratory issues during my entire life. I shared my concerns with Hoag's billing department, and they wrote back providing no attempts to negotiate. For this, I feel obligated to share these experiences with anyone seeking medical attention in this area, and please make sure to go somewhere else.
Had the most horrendous birthing experience and I am traumatized for life. I still have nightmares about it. Hated all the nurses, my doctor and everything about it. I made the biggest mistake of my life believing the doctor when I was told I could have a natural birth in a hospital. HA! My birth plan was a pointless waste of time. Then to top it all off my baby was in the nicu for 2 weeks so they could get a big fat check from my insurance. Also the stupid rules for COVID made it even worse.
I want to thank Hoag hospital and the wonderful staff for taking such great care of me during my recent stay. I was admitted at 31 weeks pregnant with several complications. Thanks to my amazing doctor Dr. Broad and everyone that cared for me during my nearly 2 month stay I was able to make it to 37.1 weeks and deliver perfect, healthy, beautiful twin boys. Every single person who cared for me treated me so well and put my mind at ease. From those in the Labor ER, Antepartum, Labor and Delivery, Mother Baby Unit, the Anesthesiologist, Pharmacists the Nutritionists, Housekeeping...everyone was so kind, caring and helpful. A few weeks into my stay Covid19 caused the visitor policy to change. Although I knew it was necessary it was still emotionally hard to be so isolated. I missed my other 2 children dearly. There were several nurses in Antepartum who went above and beyond in making me feel cared for, safe, in good hands and more than just a job or a part of their shift. They laughed with me and cried with me, offered me advice and encouraging words, they walked with me through the halls, they visited me even when I wasn't their patient that shift and visited me in the Mother Baby Unit after my babies were born. They were even able to do the impossible and recover my cell phone that was accidentally sent offsite to the linen service in my bedsheets (I cannot imagine how many piles of laundry are sent daily and how that cell phone was ever found still in working order). What could have been a very depressing stay due to the isolation was turned into a positive one and a memory I actually look back on fondly with tons of gratitude. I'm especially thankful to Linda, Rachael, Wendy, Zohrea, Kerry and Kristen. These women are angels in my eyes and forever hold a special place in my heart. With the chaos and tumult that was going on with the outside world, these women offered me a piece of heaven on earth with all of their compassion and thoughtful care. This experience has forever left an indelible mark on my soul.
Recently, we had the pleasure of staying at Hoag for the birth of our first child. We arrived around 6:00 am as she went into labor. From the moment we were at the hospital we were taken care of with the utmost care. At the time we were staying the county has been dealing with a spike of Covid19. The hospital did enforce temperature checks and masks when out of the hospital room. <br>Each of the rooms were private and a good size with private bathroom. The staff was very attentive and did a great job taking care of my wife. <br>As the soon to be father, I did order door dash and as a tip you can tell them driver to meet at the valet entrance or if you're busy as I was at one point they can drop the food with valet. <br>If you're about to go to the hospital to deliver your child this hospital is great!!
I had a colonoscopy done in the surgery/gastro department with Dr. Parikh. My nurses were all so friendly and caring and amazing! Kim was one of my nurses and she was so sweet. I had a very smooth and easy procedure and was in and out very quickly with no pain. I left with a sweet card and a follow up call the night after I had my procedure and the very next day. Thank you for everything! I can't say enough or recommend going here. I always have wonderful experiences every time I am at Hoag, no matter what department.
Needed additional spinal emergency surgery and checked in on 7/6/2020 through ER. That was a pretty tough experience as it was crowded with people scooting around in wheel chairs. Once I was checked in things were much better. It did take 4 hours. Got into room where the nurses came in to introduce themselves and do their process. Regina was on duty and was great with Alta was PCA and she was very helpful. 7/7/2020: Laurie was day nurse and was a little short at first but got better by the time she prepare me for to go for surgery. Alta was day PCA and very helpful. Night team was Pauline nurse , she was very nice and helpful. Gina was absolutely the best when I needed anything. I hope Hoag 3rd East is grateful for her.
Customer service all thru out the ER is 0 to none. Treated me horrible and felt like they were shaming me. I will most definantly not be coming back to this ER hospital. Horrible horrible horrible.
This is the WORST hospital ever!!!!! I needed medical treatment and they treated me horrible. They never told me what to expect. They kept me there forever to get stitches. The nurse was horrible. She was short with me and I felt put down by. I complained to talk to someone higher or have another nurse. Another women came in I am assuming was her boss and was SO rude. Again putting me down and literally went to the nurse station right in front of the room to tell another girl about me and they were both looking at me till I got up and shut the curtain. I could also hear them talking outside ABOUT me! I had to use the bathroom after 5 hours being there and the Dr. told me my diagnosis in the hallway. How is that private. How is that HIPPA regulations . He didn't even give me my xray information or talk much over. He said he could talk to me in the room if I needed?. I'll be making a complaint to HIPAA but I would stay away from this hospital. The nurses are rude. The Doctors do not respect your privacy. They have shower curtain to screen the windows. I'd say it's cheap and old as is the help you get for a normal healthcare price. Healthcare is expensive. Do not waste your time or anything here. The only person who was nice to me upon my visit was the person who dealt with billing. Oh and last they thought I was a victim of abuse and if I was I wouldn't tell these people ever. Hoag is THE worst! I'd just drive the extra miles to Kaiser's hospital who I was stuck at for like 8 hours for a broken foot before and my sisterinlaws baby but was treated amazing (me and her and the baby). This hospital is horrible.<br><br>Oh and had to add....I asked my nurse if my blood pressure if it was high and she said no. It was high according to the paperwork they provided.
My husband was brought into Hoag for a stroke. He was put into the rehabilitation unit to help him walk. When they determined he would need to go to hospice the head nurse told me to run out and by a prescription before he went into hospice otherwise the insurance would not pay. I hurried to the the pharmacy and they said we would need an to get an authorization from the doctor. They called him several times and he said he did not have time to write authorizations. I spoke to two public relations people at Hoag to get help, one was Natasha, and they refused to help me get the simple authorization to pay the $2,700 prescription. In addition, when I took them small claims court they sent an attorney which is illegal. The only good thing about the hospital, the one star was the clergy and death and dying doctors. Otherwise, I would not go to this hospital, I think they do not care about their patients, just the money. We paid thousands of dollars for my husbands hospital care with no assistance from anyone at that hospital when I called to get reimbursed for a prescription they asked me to get.
Dislocated my finger playing soccer, went straight to the ER room, they took my info immediately, made me wait less than 5 minutes to take some xrays waited another maybe 10 minutes to take me to another room to review my xrays, nothing was broken, they numbed my finger and pulled it back in to place, everything was so fast and they treated me amazing, I was in so much pain and they took care of it in about 30 minutes, thank you so much!!!
Because of a virus that is less contagious and less deadly then the flu, I can't be with a loved one after bringing them in with appendicitis. Please tell me how the hell this makes sense!?
Terrible billing, Ho g..<br>I get my medication from a specialty pharmacy. the specialty paharmacy bills to my insurance company. While reviewing my claims, i found out that Hoag billed my insurance for my medication. I reached out to my insurance company and they corrected it. <br>I got a bill statement and found an invoice number that i saw in a previous statement. I reached out to Hoag by phone and emails. Over the phone, they said they would investigate. Later i got a phone call from a collection agent for the amount for the invoice. They sold my account to a collection agent with no explanation. They like to move invoice over statement to statement , so make sure you don't overpay. Keep statements, don't throw away statements although you paid it all.
My 92 year old mother was taken to the Hoag Hospital Emergency Room by ambulance last week. Due to the Covid 19 limitations, no one was allowed to accompany her, despite the fact she is hard of hearing and easily confused. This is what two young women did to her because they had trouble with a blood draw and she had no one to advocate on her behalf. She felt like she was being tortured for nearly an hour She was terrified to be there without a family member to assist. Covid 19 or not, this type of treatment for elderly patients is completely unacceptable. I do not recommend that anyone take elderly relatives to the Hoag ER until the policy changes.<br>These pictures were taken 4 days after the blood draw, so you can imagine what her arms looked like initially.
Hotel Hoag is the best place to deliver. From the nursing staff to the service staff, customer service is top notch. I had an emergency C section 2 years ago with my son and was trying for a VBAC with my daughter I just had 3 days ago. Everyone was on board with the VBAC and didn't make me feel pressured to do anything else. I ended up having a successful VBAC with Dr. Illeck and it was the best redemption birth I could have asked for. Giving birth during a global pandemic is scary and the whole experience was warm, inviting, and first class.
If I could give this hospital a zero star, I would. There's just no excuse for their staff's incompetence. My elderly mother was admitted to this hospital. When she was in severe pain, the nurse struggled to put in the order for IV pain relief medication. <br><br>**Background: the hospital implemented a new electronic health record system called Epic. The nurses clearly did not get sufficient training!!!!** <br><br>RUDE and UNPROFESSIONAL NURSE<br><br>I finally had to tell the nurse to give my mother the treatment first and then she could go ask her coworker how to put in the order. I pleaded her to do so in a very POLITE manner. <br><br>She had the nerves to get mad at me, raise her voice, and tell me that what I suggested was a violation of Hoag's policy. Since she thought it was appropriate to raise her voice, I told her in her face, "Well then, you should have taken your Epic training more seriously and practiced more so that you would not delay the proper care of the patient!" <br><br>She muttered something like "we never got the proper Epic training" and walked out of the room. My mother was still in pain, and I was fuming. After a while, another older nurse came in and taught this rude younger nurse how to put in the order. NEITHER apologized for the delay of the proper care. <br><br>NO Response from Patient Relations <br><br>When I reported the incident to Patient Relations, they promised me that they would look into it. It went nowhere. <br><br>This hospital would NEVER be the first choice of care for my mother. Shame on you, Hoag! <br><br>======================================================<br><br>Whoever's in charge of Epic training needs to get fired already. The nurses who did not make enough efforts to learn the system properly also need to be ashamed.
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