Advanced Psychiatry Associates's Online Review Report Card

Joseph helped me make an appointment. He was very pleasant.I look forward to working with him in the future.

So far, I've had an unexpectedly pleasant experience. My doctor sent out a referral a couple of weeks ago, but I wasn't expecting to hear from anyone yet. When I didn't answer the initial phone call as I was working, I received a text message, which I greatly appreciate because I don't always get to my voicemail messages in a timely manner 🙏🏻😅. From there, Joseph answered all my questions with kind patience, got me set up with an initial appointment that works well for me, and checked my insurance for cost. He also sent an email that helped me get signed up with their patient portal and to be able to complete the initial paperwork ahead of my appointment. I have yet to go and am a little nervous, but I have struggled greatly with a lot of uncertainty and unanswered questions regarding my health, and I feel hopeful that the service they will provide will be helpful to me 😊💖🙏🏻

Joseph was very helpful and made scheduling my appointment quick and easy. I really appreciate his friendly attitude and efficiency.

Joseph replied fast and also was vert nice. Setting up an appointment was clear and very smooth.

Timely and kind. Highly recommend

I was amazed at the efficacy and gentleness of the whole experience!

Joseph helped me register my mother as a new patient. He was very patient and helpful. Thank you 🙏🏼

I am copying and pasting the complaint email I sent to the manager, everyone deserves to know the way I was treated and this so called doctor needs to be fired: I just had my very first appointment to get established as a new patient and I am disgusted at how I was treated. I called in to your office in tears and shaking after disconnecting from my session with Amanda Layman. I am only looking for a new psychiatrist because my current one who I love and adore unfortunately is no longer accepting my insurance as of this year. Amanda Layman treated me like I was a drug addict and making up my illnesses for a controlled substance within the first 10 minutes of our appointment. She should NOT be working with people who have ADHD. She treated me like a criminal without knowing me or my history in any capacity. And frankly, she did not care to know before making her assumptions about me. Her tone the ENTIRE call was rude and condescending. She in no way came off as a caring doctor. She even said that I was acting like other patients she has had who were difficult towards her and she’s been doing this for so long so she knows what she’s doing and she doesn’t care what I’ve done before or not. My prior psychiatrist NEVER had me do EKG tests, blood work, drug tests, etc and I told Amanda Layman that I have many health issues and I have had recent blood work and EKG done so I can get that for her but I asked how often the drug tests are? She immediately responds with “why? Is that going to be an issue?” And kept stating how I’m giving her “push back” when that is far from the truth. I responded with “how is it giving push back asking you a question about something I know nothing about?” In addition she also said I need to give her proof of my ADHD diagnosis which I was in the middle of responding with “That’s fine my prior psychiatrist is who diagnosed me so you can get that from their office or I can get that for you” and before I could even finish my sentence she cuts me off with “no we don’t get that for you, you need to do that, that’s YOUR homework”, why does she need to speak to patients this way? First, let me finish talking. Second, you can ask NICELY for me to get that for you. Her entire behavior and attitude was unacceptable and unprofessional. She, and your office, are extremely lucky that I am not suicidal because this call would have sent me into a spiral. Psychiatry is suppose to be GENTLE assistance with mental health, this interaction was entirely aggressive and unempathetic. I know these calls are always recorded, I implore you to watch the entire video chat. The call abruptly ended when we agreed we weren’t a good fit.

Fantastic customer service!

Hi I spoke with Joesph he was in the intake department I believe that’s what it was called. He did a fantastic job he’s very knowledgeable and made a smooth sailing appointment for my Son I’m very thankful he helped me. Thank You Advanced Psychiatry ❤️