Laseraway's Online Review Report Card

Fast Forward 3 years later and I have completed 11 of the 12 Clear and Brilliant treatments at Laser Away in Fremont. I have learned a lot in these past 3 years and one of those learning gems was that Clear and Brilliant DOES NOT help with patients who have atrophic/indented, acne scarring. Let me clarify, that true acne scarring refers to indentations in your skin (i.e. it looks like you have pock marks or holes in your skin).I spoke with 3 other doctors between 2020-2022 and all 3 agreed that Clear and Brilliant is not invasive enough to actually help with atrophic and indented scarring. I was also noticing not much of a difference. Unfortunately, when you go to medspas you are encouraged to use laser for indented scarring and well, it doesn't do much so you are in a vicious cycle. I also tried HALO laser in 2021 with a dermatologist and that didn't help either. Also, as a person with brown skin--you cannot use powerful lasers like Fraxel because that would burn your skin so they recommend the "gentle" version Clear and Brilliant.Between 2020-2022 I did a few other treatments and one of them actually did help improve the atrophic or indented scarring. In 2020, I did microneedling with PRP with a doctor that helped a little bit but not much. As mentioned before, in 2021 I tried HALO laser with a dermatologist and that didn't help either. **Finally, I did subcision in combination with RF microneedling in 2022 with a doctor and that helped the most! My skin has improved because of the subcision treatments and the RF microneedling in combination has helped, too.**Customer Service at Laser Away was fine. My only issue is that Clear and Brilliant is advertised as a treatment for Acne Scars (I see the ads on YouTube) and it is not. Scarring refers to indentations in the skin and C&B does not help with that. Dark spots/hyperpigmentation are not the type of serious scarring that I am referring too-- they are at the top layers of the skin and fade with time (esp. if you use appropriate products: tretinoin, vitamin C etc.) C&B is fine if you already have got good skin and would just like a "glow."Short story: Lasers will not help with indented scarring (especially if you have tan/brown skintone) specifically, Clear and Brilliant will not remove true acne scars (which are indents in your skin). This laser is not invasive enough to make any difference for indented scarring so you end up in a vicious cycle doing more and more treatments but seeing very little to no improvement. Subcision (in combo with RF microneedling), however, helped a lot with my indented scarring which I completed with a doctor elsewhere.I would NOT recommend Clear and Brilliant laser for acne scar removal. If you have true indented scars on your face --then, most lasers, including this one will not do much except hurt your wallet. I wish someone had told me this back in 2019.

Great customer service! Very helpful staff and nurses. Clean facility. I had a good experience getting treatment in Fremont location.

Amazing experience every time I come here! I have been getting laser hair removal and lip fillers done here. Whenever I walk in I am greeted by Angela who is amazing! She remembers the smallest details about me and our last conversations. Makes it like a very genuine relationship. Kari is my favorite nurse here. She knows what she's doing and she is very detailed and patient. She is very good at answering all questions. She takes her time too especially with laser hair removal (I been to a different place and I am in and out by 5 mins cus I feel rushed). A robe is also given for privacy instead of being naked and out of your comfort zone. Will highly recommend this place to anyone!!! Plus I love the results of my lip fillers and how my laser hair removal process is coming along!

My nurse Laura last week was nice and made me feel comfortable before starting the laser procedure on my underarms. Asked me health related questions to make sure the procedure would be safe for me.

Definitely seeing an improvement with laser hair removal treatments - looking forward to low maintenance smooth skin for the foreseeable future! Great investment, would recommend!

This review is for Kerry! Kerry is the nurse that assisted with my lip injections and she also was the nurse who helped with the injections on my smile line and let me tell you this girl was fantastic. She was so sweet and so informative. I really felt like we were able to bond, and we literally started having a casual conversation like we knew each other for a awhile .. if you need your lip fillers or face lines done , you should definitely have them done with Kerry she was absolutely a sweetheart and very professional, and very detailed on her work which I really Commend her and I really appreciate that. She was very picky on how she liked her work which makes me feel comfortable knowing that as my self a patient is very picky also . I just love the way she took her time. She was constantly changing on her needles and she definitely went above and beyond and followed protocol if you need your lip, and face lines filled definitely make an appointment with Kerry. She's very informative and overall a great nurse. She's such a sweetheart she's super cool.

the front desk was very helpful, and the nurse was informative for the procedure and post treatments. and the treatment was less than 20 minutes, so fast and they're very professional.

Always a great experience at laseraway. Very nice staff. Kerry did a great job doing my Botox.

Excellent service n great experience with Kerry!!!

Quite pleased with the results of my treatments so far. Nurse Laura is very professional and thorough, and she always goes over all the post care info.