Pacifica Senior Living Fresno's Online Review Report Card

Please don’t bring your loved ones here. While the facility is very nice and well maintained, the care is terrible. Management (Eddie, Sussana, and Rupinder) are horrible to work with. Eddie is rude and condescending, Sussana and Rupinder are clueless when it comes to nursing care. Floor staff for assisted living (Michelle and Michelle) were so good to my mother as she was actively dying, they were so kind and caring. A couple of issues that were very concerning is that my mother was provided dinner one night AFTER SHE WAS IN BED (Eddie said they were short staffed), one night she was not checked on for over 12 hours (Sussana said they had a rough night). I have heard that Eddie has moved onto another administrator position in another facility in the area. I pity those residents and staff at his new job. If I could give this place less than a 1 star I would. My mother passed away on October 30 and I have yet to hear any condolences from Pacifica Fresno. The only staff that offered condolences were Michelle and Michelle. I made a poor decision (after listening to and believing Victoria) and my mother died here.

What a great place to live. My parents were there for a week respite and the staff and management were excellent in giving them the care they needed. My parents said the food was great!! Thank you for assisting my parents while they were there!!

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I visited it on 7/19/23 with my mother to see if it would be a good option for her. It was great. Friendly staff, especially the host. Nice rooms and facility.

I ve been to this community many times and the team is amazing! the building is beautiful and the staff is always welcoming. Victoria was very pleasant when giving a tour , i had a pleasure coming here.

Beautiful facility! Clean and staff is very loving.

Jackie at Pacifica has been such an advocate for my mother-in-law. She has helped us every step of the way. She is such a positive light for all and she knows everyone by name. Every time my daughter, granddaughter and I come, we have encountered happy residents with fun activities and socializing going on, which means the world to us!

My company did some flooring work back in June 27th 2022 never got paid!! Been in contact with corporate office Still waiting. Real professional administration taking advantage of a small buisness would not recommend this place for anyone. Everyone was happy with the work we did and even got the ok from main director to do the work.

My mother has been a resident at Pacifica for almost 8 months. We have been so pleased with the care she has received from the moment she arrived. Even as her physical needs have changed, Pacifica staff have been helpful, kind and supportive to her and our family. The food is delicious, the setting is beautiful and the staff are amazing. Pacifica is like no other place I've visited before. If I could give more than 5 stars, I would! I highly recommend Pacifica Senior Living Fresno!

We’ve toured 4 places in Fresno and found Pacifica to be the best fit for our mother. Jacqueline has been very accommodating, so kind and extremely patient and positive. Never pushy, taking all the time we need, showing us all the amenities. Our mother likes The water aerobics, and is interested in the gym that also comes with an instructor. Our 1st visit was scheduled @ lunch time, serving us a meal in a private dining room, and their meal choices are great! Any resident can reserve this private dinning room any time if they want to plan their own family gathering. Happy hour every day, and we noticed they were NOT serving cheep wines! Jacqueline is just a phone call or a text away. She has been very supportive and extremely kind. She listens and is able to help. When our mother ended up in the hospital for 3 days, she opened her heart and assisted me with options and emotional support, just as a close friend would have. Our active 92 year old mother is not there yet, but we will get her an apartment when she’s ready, hopefully soon as we need the piece of mind that Pacific offers and she most definitely needs the watchful eye that Pacifica offers. Very clean, modern with NO funky smells, very nice rooms offered from Sr living to multi levels of Assisted Living. Mom can even bring her dear kitties, and her own car. Again, we love Pacific!