John D Zdral's Online Review Report Card

The office staff is good, the med assistants are generally professional and somewhat personable. I have gone to Dr Zdral for several years. The things that irritate me the most is waiting for him to show up for my appointment. After the assistant has given me the vision tests, I have been asked to wait in the waiting area or in the exam room. When the doctor does appear, he spends more time looking at the computer screen than he does at me. The final straw was my last appointment. I had already been there close 1-1/2 hours. In a nutshell, he came in, looked the screen. Said everything looks fine. Follow me. He led me out to the appointment desk. What? No mention of the letter from my optometrist about a concern she had. Three minutes after waiting an hour and a half. No thank you. I left without making an appointment and, when a friendly woman called to schedule it, I declined with the same explanation above. I am a person who is a self-described knowledge junkie. When it comes to my health, I want a doctor to be able to explain things to me not get irritated that I ask questions or worse still, hurry me on my way. I'm done with this doctor.

Excellent eye doctor whose main concern is making sure his patients have the best vision possible!

Dr. Zdral might be a good doctor although he does not voluntarily provide information unless you specifically ask, some of their front desk people are very rude. I showed up for my appointment today and was told very rudely that there will be a long wait. I ask how long, an hour? two hours? she again responded unapologetically ' I don't know how long. Just long. Am I checking you in or rescheduling?'. I canceled the appointment and walked out. I should have gotten her name. I will not go back! I have heard complaints before about their customer service and now I know why.Now I need to find another cataract surgeon.

he is best of best. i do not want to see Amy other eye doctor

Optometrist dept was horrible! Walked in to look at frames. Had a prescription for my daughter from another office. The lady at the desk said it was by only appt STILL. I asked if they had any appt today since my daughter leaves for college tomorrow. She didn't. I decided to look at frames and then come back with an appt to order the ones my daughter liked. She said I couldn't look at the frames. The office is too busy for me to look! Seriously! I wasn't asking her any questions. Just looking at the frames. That wasn't allowed because I didn't have an appt. I've had my regular visits with Dr Zdral and I've been very happy. Not happy with the process of ordering glasses!

I highly recommend Dr. Zdral. I recently completed lens replacement on both eyes. Dr. Zdral and his staff immediately put me at ease, explained all aspects of my eye problem (cataracts), and answered all my questions. Dr. Zdral is professional, kind, and has an impressive resume as a teaching surgeon. I was impressed to be provided with a packet providing step by step instructions prior to and after surgery. I referred to it often. Sight restoration was immediate after surgery. I could not be happier and wish I had done it sooner! In addition, this is the most efficient office I have ever visited. Dr. Zdral has ample people at the front desk and back office to fulfill patients' needs in a very timely manner.

I visited Dr. Zdral for blurred vision in my left Eye and some discomfort I was experiencing. He seemed professional, however I soon would find out otherwise. After what I thought would be a comprehensive and thorough eye exam, Dr Zhral told me he didn't see anything that would warrant a visit to a specialist for further treatment. Not convinced by his diagnosis, I went for a second opinion and was glad that I did. The second Doctor informed me i in fact did have a very serious problem and instructed me to follow up with a retinal surgeon immediately. At a follow up visit that I had previously scheduled with Dr. Zdral and armed with the findings from the second doctor, I gave Dr. Zdral every opportunity to correctly diagnose the problem. When I asked him about a test he had performed on my first visit, and showed him a Picture on my iPhone I had taken of a test result that he performed at my first visit, he couldn't find my file. I watched his computer screen as he scrolled through his client files and couldn't find my chart or the results I was asking about. He said "it must be here somewhere". When I mentioned I had received a second opinion that was different from his, he became visually shaken! He then looked at the eye a third time and said "Oh, there it is yes, you need to see a retinal surgeon immediately"!At the Jules Stein Institute at UCLA, I was diagnosed for a blood clot in my eye which was placing pressure on my retinal nerve. The attending surgeon told me the condition was very serious and would have led to maculate degeneration and blindness in the eye if left untreated. Dr. Zdral's treatment or lack of treatment is completely alarming that he would place an individual's health and grave risk. I'm still considering my legal options and have plenty of time within the statue of limitations to take action if I deem necessary once my treatment is completed.

I unfortunately experienced a cataract condition that appeared very quickly. I had visited Dr. Zdral for a check up years earlier with good results so this was a big surprise. After a couple of pre op appointments and lots of eye drops the surgery was very quick and painless. My new vision is not only amazing but I noticed my untreated eye sees the world bathed in a yellow tinge - now when I look thru my new eye I see pure white where it is supposed to be. I never thought that was happening! Yes Dr. Zdral has few precious moments with you in the exam room but the testing is very thorough and modern. Staff is great as well.

Every time I go in for follow up or check up Dr. says "your eyes are doing good”, cuts short any question you have, just agrees with what YOU mention might help your discomfort, and doesn’t explain what the problem of discomfort might be, or else hands you a pamphlet with a prescription I didn’t even fill since it didn’t even match my symptoms. Then he walks you to the receptionist to schedule another appointment.

Every time I go in for follow up or check up Dr. says "your eyes are doing good", cuts short any question I have, just agrees with what I mention might help my discomfort, and doesn't explain what the problem of discomfort might be, or else hands you a pamphlet with a prescription I didn't even fill since it didn't even match my symptoms. Then he walks you to the receptionist to schedule another appointment. All of the office including the staff, and their optometrist just want you in and out.