Garden Grove Hospital Medical Center's Online Review Report Card

The only good side from this emergency room is you’ll be in and out quickly. The rest of my experience was horrible. When I checked in Saturday night, they only ran a urine test on me and poked me a bit to diagnose me with muscle pain. Once I was diagnosed, they prescribed me cyclobenzaprine. 24 hours later, I was back in the emergency room at well known hospital and was diagnosed with a severe kidney infection. This hospital in comparison performed 6 different tests on me and was able to find the issue in which prescribed the proper medication.

The cardiac medical team of doctors, nurses is outstanding. They are efficient and very straight forward. They take the time to answer questions and explain every option. We can't thank them enough. They work long hours and do it with a smile. We are so blessed to live in a country with superior medical care.

Muy mal hospital,estaba sucio,me sentí como una basura ahí,a nadie le importaba atenderme rapido llegue con un dolor muy fuerte y vomitando,esperé mucho y nunca alcansé una cama,desde que llegue me dijieron que me ivan a dar medicamento para el dolor y nunca lo reciví hasta casi salir de ahí,no son amables, no tienen etica y ya no se que mas decir de como la pasé,nunca habia ido a un hospital tan malo,NO VALLAN AHÍ creo que si huviera ido mas delicada me hubieran dejado morir ahí,que pena me da por ellos,segun"profecionales"👎🏼

I just left the Garden Grove hospital and the doctor was such a jerk! He didn't want to even listen to my medical concern! He just rushed me out! All they cared about is my insurance details though

My boyfriend is currently here for an infection that made his face swell immensely. They first couple nurses were awesome but when we came and they told us they had to admit him. Hell. The night staff in particular he told him for hours his throat itched after one of the nasal cleanings only to be told we gave you mouth wash we gave you water. Only when he became frantic did they offer a Benadryl. His nurses page would go in answered for 10-20 minutes. This past Friday a night nurse did his nasal clean and she didn’t know where his infection was or how to even do it properly. He had to show her and again his IV fell out took 15 minutes for them to come back and fix it. He was told around 6pm on Friday after being there for days of his IV falling out because of his skin condition oh radiology can put it higher but they don’t work on weekends this hospital is a joke.

Staff is very rude here and the doctors treat patients very bad.

Received great help and support from the team of staff during my visit today. Words cannot describe how I felt during the COVID-19 pandemic safety protocols that are put in place. Thank you everyone. Continue with your great job of caring for the sick and the injured!

Brought my son here for a severe trauma head injury doctor Gonzalez was awesome also want to give thanks to the ER nurses Peter or his great customer service patient care understanding and making sure that my son was in great condition healthy and safe had the best results to ever think these nurses and doctors need a raise thank you so much to Garden Grove staff in the ER department for all your hard work to get us processed in and out with reliable Healthcare

This is the worst place to be at..I don't know how my daughter ended up in Herr but I'm going to do my best to move her. My grandson almost died here..

My boyfriend was here. Had great service from the er to admittance. All the staff he encountered were helpful and friendly. However, every front desk person I encountered ( three people ) were short, curt, unfriendly, and in the last instance very rude. A security guard was at the front desk when I came to pick him up. No greeting or acknowledgment I was there. I had started to ask him a question " is it OK if I wait for a discharge here" just to be friendly and make my presence there known. He yelled at me to give him a minute. I was shocked to be yelled at like that. So I decided to wait by the wall for my boyfriend. When the guy was done he asked me what I needed and I told him I didn't need help from him. He then told me if I didn't need his help then I didn't need to be there and pointed to the door. I told him I did need to be there to pick up a discharge and that it was his help I didn't need. I left this hospital so upset at the rude service and encountersthese front desk people. The medical staff was wonderful...wishing tr itickled down to customer service.