Hiep D Dang's Online Review Report Card

Lucy - nhân viên văn phòng tuyệt vời tại phòng khám của bác sĩ Hiệp Đặng Tôi muốn dành lời khen chân thành nhất đến Lucy, người ngồi ở bàn tiếp tân phía trước tại văn phòng bác sĩ Hiệp Đặng. Cô ấy thật sự là một nhân viên tuyệt vời và rất có tâm với công việc. Mỗi lần tôi đến phòng khám, Lucy luôn chào đón bằng một thái độ rất dễ thương, tận tình và chuyên nghiệp. Cô ấy luôn kiên nhẫn giải thích, hướng dẫn từng bước cho bệnh nhân -- từ giấy tờ, hẹn lịch, bảo hiểm, cho đến những câu hỏi nhỏ nhất. Không phải ai đến phòng khám cũng hiểu hết quy trình, và đôi khi bệnh nhân còn lo lắng hoặc bối rối. Nhưng với Lucy, mọi thứ trở nên dễ dàng và thoải mái hơn rất nhiều. Cô ấy luôn sẵn sàng giúp đỡ, không bao giờ tỏ ra khó chịu hay vội vàng. Bác sĩ Hiệp Đặng thật may mắn khi có một nhân viên như Lucy -- một người làm việc bằng cái tâm, bằng sự chu đáo và đạo đức nghề nghiệp. Tôi rất biết ơn sự giúp đỡ của cô, và chắc chắn rằng những bệnh nhân khác cũng có cảm nhận giống tôi. Cảm ơn Lucy vì luôn làm cho bệnh nhân cảm thấy được tôn trọng, được quan tâm và yên tâm khi đến phòng khám. Lucy - A Truly Outstanding Front Office Staff Member at Dr. Hiep Dang's Office I would like to express my sincere appreciation for Lucy, who works at the front desk at Dr. Hiep Dang's office. She is truly exceptional and a wonderful asset to the clinic. Every time I visit, Lucy always welcomes patients with kindness, professionalism and patience. She takes the time to explain everything clearly -- from paperwork and insurance to appointment scheduling and any other questions patients may have. Not every patient knows the process or feels comfortable when visiting a clinic, especially when they're worried or unsure. But Lucy makes everything easier, calmer and more comforting. She is always willing to help and never shows frustration or impatience. Dr. Hiep Dang is extremely fortunate to have someone like Lucy -- someone who works with care, dedication, and a genuine heart. I truly appreciate her help, and I'm sure many other patients feel the same way. Thank you, Lucy, for making patients feel respected, supported, and welcomed every time we walk into the office.

The doctor is awesome and very listen, care and take time to check on patient. I love how he take time to discuss any concern that I worry about my health and he always recommend that patient should do the test to make sure everything is okay

Staff and doctor are professional and kind. Would recommend.

Dr Dang and his staff are terrific. Kind, thorough, and professional. I highly recommend

Although the office is small but the most importantly is all the receptionist here are so sweet and helpful. They keep you posted with any concerns or questions you may have. What we I like about Dr. Hiep is he is caring and concerns for our well being. He don't mind telling my husband to exercise and lose more weight.

Lucy at Dr. Dang's office is the best. She is knowledgeable, helpful, patient, caring, and is someone I can depend on when I need information. Thank you Lucy for all you do!

The office staffs(Lucy& Thī) are unprofessional, and incompetent. Due to changes in insurance medical group.I had selected Dr Hiep as my family primary care Dr & based on iprovider listings he's accepting new patients. My daughter injured her left knee during soccer tournament, & is recovering from ACL on her right knee & is still under care with a specialist . I called the office & requesting for my daughter to be seen for her left knee..I was told they don't have an appointment available& the next available appointment will be in 3 months. I was able to convinced the staff to scheduled appointment(much appreciated). I gave the staff my insurance information & she said she'll call me back & she did only to tell me I'm not in network & that Dr Hiep is not my primary care physician. I told her I have the insurance card and Dr Hiep is my physician. Staff told me I have to call my insurance and figure that out. I called my insurance & the agent was nice enough to call the office & straight things out. My daughter was seen. Now back to her ACL on her right knee, because we switch medical group we need another referral to see the same surgeon . So another appointment is needed & they again ask my daughter to do a walk in (wait time is expected). Dr requested authorization & call me back saying authorization for my daughter to be seen is denied because it's not a medical reason.. she had an ACL surgery & needed follow up how is that not a medical reason . I was then told by Lucy to call my insurance (what's her job then?). I called the insurance company & the agent told me the code drs office used is vague and doesn't specify the conditions & it's for left knee.. I called the specialist office to obtain the codes that Dr can use to request the authorization. Lucy said ok she'll submit another request. Called me bout week later saying request denied because my daughter's almost 18 & the specialist is a pediatrician specialist ..Hmmmh almost 18 but she's not. Again I was told to called the insurance. I explained the situation to the insurance agent & they said the reason was because they want to use the medical group Dr before using other medical group Dr. I called the office Lucy puts me on hold for 10 mins & return with the same reason of denial almost 18 years of age. I've had enough with the staffs & requested for a call back from Dr Hiep maybe I can explained & we can get the approval. I received a call back from a lady claiming she's the office manager I told the her the situation then she's saids she the Dr sister!!? I'm not getting anything out of this office lies after lies. She didn't even put in the effort of offer: let me talk to the Dr see what we could do to get the approval for my daughter to be seen by her surgeon instead sending her to a Dr with no history of my daughter condition( no offense). even after I told her I want my daughter to continued to be under the surgeon care. All i was told is how great the staffs are. I wouldn't want anyone to lose their job but staffs need to be re-train. I'm done with the office.

The staff are disrespectful, unfriendly, and unprofessional. We got there about 10:15, and sat there over 1 hr 30 min and didn't even get seen. Staff needs to be trained to prioritize, and most importantly be professional.

Dr. Hiep Dang and his staff are absolutely wonderful! He’s thorough, compassionate, and really takes the time to listen to my concerns. I always feel like I’m in excellent hands. The office staff is equally amazing—professional, efficient, and always friendly. Scheduling appointments is a breeze, and they always make sure I feel comfortable and informed throughout the entire process. Whether it's a routine visit or something more serious, I always leave feeling reassured that I'm in great hands. Highly recommend to anyone looking for top-notch care!

A lady picked up my call and told me to hold and I have been waiting for six minutes. I called again and she told me the same and let me wait! I don't know how they operated but this is not professional