Southland Integrated Services Inc.,- Garden Grove's Online Review Report Card

Nga Do, NP is my mom physician. I initially chose this clinic for my mom because of Dr. Thuy Anh Nguyen but found out that other doctors are as also as good. Nga Do is beyond what we could expect from a regular family doctor. I have taken my mom to many physicians but no one has provided such exceptional quality of care. Most doctors would not take more than 15 mins each visit and always seem to rush you out as soon as possible. Dr. Nga Do has always been patient with my mom and sincerely care for her health and well being. My mom is so fortunate to be under the care of Dr. Do and I can't thank her enough. Please keep up the good work!P/S: Dont underestimate NP. They are just as good as MD/DO. I would definitely recommend Nga Do to all my friends and family.

Started calling at 7am and was on hold for 4 separate calls, back to back as number 1 in queue, then around 745, the hold mag changed to leave a msg and hung up on me. I called back and the msg changed to closed for holiday, open monday. Today is Monday, and then forwarded to after hours personel. If the clinic opens at 7am, someone should be on the phones, or notify patients, calls will not be taken till 8am. This has been happening for years. Any job I have had that had to be open at a scheduled time, ment ready to go at that time, not getting in the door and work when your ready. Show up early, start computers and openning procedures, and open door and phones on time, and answer them. I would have written up employees for not being ready on time.

I picked this clinic because it provides transportation for my parents if I am ever at work or busy caring for my children. I didn't expect much, but the quality of care exceeds my expectation. My parents have many chronic diseases that require more than 10 medications throughout the days.  NP Kelsey was the first provider that they saw, she spent a good 45 minutes with each of them to collect all the medical history, colonoscopy, Pap smear, mammogram, vaccination, etc.  I have to admit that I did not know enough about my parents' health until we saw Kelsey on that day.  The lab she ordered for them covered all preventive screening and chronic diseases.  The reason I know this was due to the lab follow up appointment with NP Phuong.  He explained all the lab values that Kelsey ordered, what they mean and what my parents need to do to maintain quality of life.  At first, I was worried about seeing different providers, but appointment with Kelsey and Phuong demonstrated the continuation in care that my parents received under their care. I strongly recommend this healthcare center.  I will schedule my parents for their dental care too.  I hope it will be as good.

The nurse practitioner is so nice here. I called in for a tele-visit appointment & I got one within the hour. Though I had to play phone tag w them for 10 mins to get one.She talked to me via FaceTime, got all of symptoms, offered referrals & precautionary medication. She told me to stop by today to send out samples for lab testing but it'll be a quick in-n-out. I'm glad. I think it'll go this route from now on. No waiting in the office, quick & painless.I went into the office to do the samples for lab testing... apparently they marked me as a no-show bc they made an appointment for me to come in. They really have a communication problem here. They didnt call me to tell me I missed my so-called appointment or even tell me that I had an appointment at that time. Sigh. At least I got my prescriptions without a problem.

Never even got a chance to visit my dentist Cindy Ngo who just relocated here.  The staff (talked to two people) answering the phones were incapable of answering even the most basic of questions in English about if I had the right office for her and if she still took my insurance.  In fact when they answered the phone it was in a foreign language.   I finally had to ask in sentences of no more than 4 words before I could get my questions answered.  If you are going to service the local area someone there needs to be able to communicate with them.  Sorry Dr. Ngo, I tried to follow you, now I am just going to stick with your previous office as I cannot see myself dealing with this every time I call this office.

Nga Do, NP is my mom physician. I initially chose this clinic for because of Dr. Thuy Anh Nguyen but found out that other doctors are as also as good. Nga Do is beyond what we could expect from a regular family doctor. I have taken my mom to many Dr but no one has provided such exceptional quality of care. Most doctors would not take more than 15 mins each visit and always seem to rush you out as soon as possible. Nga Do has always been patient with my mom and sincerely care for her health and well being. My mom is so fortunate to be under the care of Nga Do and I can't thank her enough. Please keep up the good work!P/S: Dont underestimate NP. They are just as good as MD/DO. I would definitely recommend Nga Do to all my friends and family.

costumer service SUCKS !!!Needs to work on being called professional..

your Customer Service SUCKS !!!!!!Needs to work being a professional health service.

Ms NGOC KHANH is very helpful ! She did help Me with COVID19 VACCINE appt considerate &friendly 👍👍👍👍👈🔊

I called this clinic to verify services they offer incase we ever need to refer our patients for services that we cant provide. At our clinic we provide mostly STD testing and treatment, HIV care, Prep, pep and hep C care. And almost always our patients have no insurance and need to desperately see a primary care physician. The front office assistant was impossible to understand, and she could not tell me what services they were currently providing confidently, which seems like something anyone working a front office should know upon being hired. So either she was not trained properly upon being hired or the organization isn't screening new hires. I have not been to this clinic in person but hopefully the services are adequate.