Adventist Health Physicians Network Ipa's Online Review Report Card

Appointment was at 330 i was at the lobby at 325. One person checked in before me two after me. 345 i am sitting in an empty waiting room 355 still seating in an empty waiting room. Front desks response was doctor Ong was late. 415 still empty waiting room. 416 me leaving and never coming back

My mom has been going to this endocrinologist for years now and every time she calls the front desk they are so unprofessional barely could speak English have a heavy Armenian accent very rude not accommodating at all. Today when we called we got ARPI We called to reschedule an appointment my mom has tomorrow morning and we wanted to reschedule because my mom is not feeling well she tells us the only available appointment they have is in March 2022 6 months later this is ridiculous. Dont waste your time here my mom has been going for years and the doctor cant even get her blood sugar level balanced at a normal level it either drops to 40 or goes up to 500 with insulin and pills And shes very cautious on her diet and everything to maintain it. Ive been telling my mom for years to look for a new doctor but she just keeps going to where she goes we are definitely going to be looking for a new endocrinologist embarrassing office.

Wow I dont even know where to start first off I had an appointment with the doctor where he told me he couldnt help me then he sent me a $350 bill for telling me you couldnt help me. Im trying to get in contact with the billing department  to Negate this. After three weeks of this issue still no ones answering me there either by phone or patient portal and then when you call them they dont pick up the phone either.... so good luck? If you want a doctor that cares about you and want someone that is there to help I highly recommend going anywhere else. I mean for gods sake you probably could get better healthcare for some college freshman who just learned at the mitochondria is the powerhouse of the cell. All jokes aside do not waste your time with these people

my review is only for the adventist health physicians network billing department.  it does not reflect the professionals within this network.constant bad experience with billing department incompetent poor service managers unwilling to assist and fix errors confused my healthcare provider with someone elses and sent my bills to that persons address sounds like a hippa violation i asked adventist to fix the error 3x and everytime i have the same exact problem again i am done with adventist i am changing my primary care because of this going to another network that is able to process billing more competently this last incident caused my account to go to collections...very very pissed

I called to make an appt and got Teresa on the phone. She asked for my name and last name. And she searched informing me that they couldnt find me on their system. So I said it again my first and last name and she said oh we had you and mentions my last name. I said thats what I told you my last name is this and first name is this. Then she replied with No you didnt with a ready to argue attitude which to me is a very unprofessional response. I dont know but I come from an admin background too and as far as my experience goes this is downright unacceptable customer or client service. Based on the many reviews prior to this it seems that the problem is the ppl that work in the adminreception dept not w the Drs. Come to think of it I see Dr. Ong as one of the best in his field of Endocrinology so its just right that his office is represented in a professional manner.

This review is  for the FRONT DESK only. I have been seeing Dr Kujmanian for a number of years now for thyroid and cholesterol problems. Every time  I have called for something as basic as scheduling or confirming an appointment I have been placed on hold for long periods of time.  And I do mean EVERY TIME.  I find the staff to be extremely rude and insensitive. They ALWAYS answer the phone and say can I place you on hold? Then they place you on hold for long wait times.This afternoon when someone finally came back on the phone after a long hold period she wanted my birthdate. She should know who I am by now. When she got my birthday  wrong I was a little irritated. That is understandable given the amount of time I waited for her to get to my call. She proceeded to lecture me. I told her I had waited patiently my phone was losing battery and I did not need a lecture about my behavior. I just needed to know the date of my next appointment and I needed for her to send me my lab prescription.  Nonetheless she continued to argue and speak over me while my battery was getting low.  I was worried about losing the call and told her as much. After she finally gave me the information she hung up on me without saying goodbye. This is after a 5 minute wait for her to come back on the phone.I know this office is busy. However it is frustrating for a patient who also has a busy schedule to be placed on hold every time she calls. And as I said it happens EVERY TIME I call without exception. Perhaps these woman can be better trained in people skills. Or perhaps this facility needs to hire more people to answer its phones.The people who work the FRONT DESK also need to develop better listening skills so that they get it right when someone gives them a birthdate or other information.

Very irresponsible staff Front desk and nurses The manager is not calling back if you have problem Patients concerns are not important at all One star is too much for rating and I DO NOT recommend this center

This review is specifically for Dr. Cristian Penciu not the facility itself. I called to request a refill on my mental health medication I have been taking it for well over a year now and he refused to do so until I made an appointment. I understand that it has been awhile but I have been very upfront about my current situation. His hours of operation are the exact hours and days that I work and I am not in a financial position to take time off. I also moved quite far from the area and rely on public transportation. Even if that wasnt the case he is not even in town to make an appointment with anyway. I may not be a doctor of any type but I can definitely say that its wrong to hold a patients medication hostage...especially mental health meds As soon as this gets sorted I will definitely be looking for a new doctor. Hopefully this review helps at least one person avoid this appalling situation

The only complaint is about Dr Ongs rescheduling problem.  I had him rescheduled my appointments twice once now and once last year a few days before the appointments.  I scheduled my other appointments so that I could see him as he scheduled but he rescheduled.  Now my new appointment is two weeks after the original appointment and thats the earliest available per his staff.

I would like to thank all health physicians in Adventist network. They are all caring and the best. I owe my life first to Lord and to this physicians and adventist Hospital.