Dr. Paul K. Gilbert's Online Review Report Card

Absolutely the best hip replacement experience imaginable, played 18 holes golf today 24 days after surgery. Highly recommend!

My visit with Dr Gilbert are always very good he takes his time answer all the questions has a very good bedside manner i travel from New Mexico to see Dr Gilbert I have recommended Dr Gilbert to friend and Family

Dr. Gilbert is a truly gifted surgeon. He replaced my right knee back in 2011, and just did my left last April. He’s smart, easy to communicate with and really cares about his patients. I’m so glad I reached out to him for help. He’s trustworthy and a true professional. I highly recommend him.

Recently Dr Gilbert did my left knee partial replacement he’s a very polite professional and a grate human being I’m very lucky to have this amazing doctor

Recently I had my knee replacement surgery with Dr Gilbert he’s an amazing doctor I highly recommend Feel very lucky to have him as my doctor

Dr. Gilbert was such a good doctor and I would recommend anyone who is having knee replacement to go to him. I did both knees and I had very little pain.

Had both knees done Have had no problems!! Would recommend him for compassion, his mannerisms, and above all bedside caring. He gave me the courage to walk on water for therapy and at 75years I even learned to swim. A wonderful and great surgeon.

Stay away! There are many, many orthopedists in the area so there is NO reason to go to Dr. Gilbert. Seriously. Here's why: 1. The staff is AWFUL. Difficult to get a human to answer and when they do, not helpful at all. 2. Once you are in, same. Not welcoming, not helpful and, other than Manny, just plain rude. 3. Dr Gilbert is disconnected and not particularly forthcoming about options. For example, I called and asked for pain medication to help before my surgery. He finally called me back and said "What medication do you want?" REALLY???? He's the doctor and he's asking me what I want? If I asked for heroin what would he have said? Then, much later, his staff called late on a Friday afternoon and said "we can't reach the pharmacy so you can just come get the prescription." When I asked if they could just call the pharmacy, they said no. Yes, they expected me to drive, in pain, late on a Friday afternoon in traffic, to the office to pick up a prescription. Yes, this happened in 2019!!! 4. I scheduled my surgery and called a week or two later to inquire why I never received the packet they said they would mail. The guy who answered said, "Oh, we need to reschedule your surgery as the Dr will be out of town." When exactly were they going to tell me? 5. I NEVER received the packet and it's been months. Needless to say, Dr Gilbert is no longer my doctor. 6. Yep - you guessed it. I got a bill and they charged for 2 x-rays when I only had 1. Try unraveling that one! So, why, I say, when you could go to so many other doctors. Shame on Dr Gilbert for allowing such horrid customer service and shame on USC for not upping their standards. We deserve better.

Dr. Gilbert is a wonderful surgeon with a genuine, down-to-earth (and funny) personality. He uses state-of-the-art technology and explains his surgical plan clearly.

I preface this review by stating I am not a patient of Dr. Gilbert's, but I am lucky enough to be a therapist who gets to partner with him on many of his patient's in their post op knee recovery at home. We have never met so my review is not being solicited in any way. I have been a therapist for over 27 years, worked in 33 hospitals and worked with countless Orthopedic MDs and yes, a lot of things have changed in how surgeries are done which affects the recovery for patients. What has pushed me to do this review is for several reasons. 1) I am impressed with what my patient's and their family members have to say about their experience at USC Keck and their surgeon Dr. Gilbert. They all ONLY have great things to say about him. That alone is surprising as patients will usually have one complaint. None. It appears his genuine care shown to his patient's and him being able to listen to the patient's concerns/needs has resulted in the patient's telling me : "I want Dr. Gilbert to be happy with my knee. He did a great job!" Music to a therapist's ear when a patient is driven to work hard. Definite "win win". 2) Secondly, Dr. Gilbert's knee surgeries come out beautiful. Minimal swelling and scarring and clean. In my career, I have seen some very ugly incisions but not Dr. GIlbert's. 3) Patient's report that their pain is controlled very well with the pain protocol that Dr. Gilbert has given them. That is so important as no one needs to be miserable. 4) As a clinician, Dr. Gilbert's knees just rehab better than other's I have worked with thus better for the patient, Dr. Gilbert and myself! Very straight forward. I am usually very busy but when I am asked if I can take another client and I know it is Dr. Gilbert's, I always make it a point to squeeze the client in. I truly enjoy and am honored to be part of his team :)So, if you or your friends are thinking of having a partial or total knee replacement, this is THE surgeon to go to. Very impressive work. I know he would be my pick if I had to have Knee surgery in the future. Absolutely no hesitating to recommend him to anyone!