Bright Now! Dental & Orthodontics's Online Review Report Card

I was treated Great! The Doctor took time with me, and I really feel that after six months I have something to look forward to the 20th of this month. New Dentures.

Friendly and professional staff.

I’ve had a horrible experience here. To start, management needs to do a way better job hiring front desk staff. They’re rude and also never answer the phones. And when they rarely do, they’re helpless. The dentist himself Dr. Ara I believe, he’s sweet and nice but everyone from the assistant to the dentist failed to tell me that if I got Invisalign, it basically would NOT work past a certain point. My wisdom teeth are coming in and every time my teeth positively shift, the wisdoms push them right back and to the point that I would have to wear my previous aligners. So I basically paid thousands of dollars to have my teeth look the same. And if it wasn’t through a third party, I would’ve stopped payment months ago. Save yourself time and money and go somewhere else for all your dental needs. I rather have payed a little more and actually got my teeth fixed. And it’s sad because they won’t even acknowledge it.

Update: they ended up calling me at a later date and asked why I hadn’t scheduled a follow up. Because this place is a scam! Very bad experience. I ended up going somewhere else for a second opinion because I was told I needed all these crowns and a root canal. The x rays I got taken here were $110 and were difficult to read. I had to get new x rays taken at my new dentist. I could immediately see that my new x rays were clearer. You could see a lot more of the details in my teeth. My new dentist tells me I need fillings and maybe a root canal. This place just wants your money. They don’t take the time to explain to you each treatment option. I felt really pressured to pay and settle on the treatment they gave me.

Poor service knowledge and lack of professional ethics. I requested a regular basic cleaning, and what I received was a polishing. The lady front desk was insist of regular dental cleaning is just a polishing service and no more.

The Dr. Alma at the front and Grace make you feel comfortable and at ease any time I go get any dental procedure done .

I have tried to get a hold of a scheduler to book an annual teeth cleaning with no success. I’ve called during business hours over a span of 2 weeks, and have left 3 voicemails. I also submitted a request via their website. Even if they were understaffed, it simply should not take that long to respond. EDIT: After writing this review, I got a call back 24 hours later. Coincidence? For the two times I have had my teeth cleaned, I felt like my basic expectations were met and the dental hygienist was gentle. However, they tried to have me sign a waiver regarding a costly and invasive deep gum cleaning. When I questioned them, considering I have zero gum issues, they said they confused my chart with someone else! I’m really hoping that’s true and they weren’t trying to push a wildly unnecessary procedure, simple to make money off of unaware people?

I don't recommend this dentist. I went to 3 separate appointments here and each time the dentist and his assistant were very rough. My mouth was sore for over week each time. This has never happened to me before. At one point while they were working on me the dental assistant was leaning on my face and I couldn't breathe. There was so much water in my mouth and I felt like I was drowning. It caused me to have a panic attack and I had to ask them to stop. Plus my back was hurting so bad from their horrible old dental chair. But the worst part of all is the highly unprofessional front office receptionist. The same girl checks you in and out and goes over treatment plans. She's super aggressive and not friendly at all. She talks really fast and half her words are in English and the other half in Spanish. I speak English so there was no need for that. Overall terrible customer service and really high prices for mediocre dental work with super long waits for crown deliveries and appointments. By the way, I have been to many other dentists and even worked for one in the past and never experienced anything like this before. It was just awful.

My heart goes out to healthcare workers who I know must be dealing with so much burnout and who yet continue to show up to work each day. As much as I can understand this, it it still very upsetting to receive such poor customer service and to have my time and money wasted. There are some who work here who have shown wonderful customer service and to them, I am grateful. However, unfortunately, that cannot be said of all. I was told it would take a month to process my refund of an item they provided me with that was completely unusable. Very disappointed with the service and with the treatment by some who just couldn't care less about the situation.

I got a check up with them and paid $59.99. They said I needed a root canal so they set an appointment a week later at 9:30 am when their specialist was at the location in Granada Hills. I had no problem with waiting the staff was lovely though they change their staff everyday since they are short staffed they always have to have other assistants travel from other branches. The main issue is when i arrive on the date of my appointment 10 minutes early, they let me know that the Root canal specialist will not be able to see until about 2-3 hours because he was actually doing a root canal on a patient when I arrive. This is extremely poor operations for a dental office and have no respect or courtesy of their patiences' time. I am extremely disappointed in their services and I would not recommend scheduling anything with this location. I am switching to another dentist that is more transparent about their scheduling.