De Castro Jacqueline's Online Review Report Card

Great office I just hope dr. De castros husband doesn’t make it a habit to walk into patient rooms unannounced to talk about how much he wants to move on from his wife’s career and pick up kids he has no permission touching. Aside from a non health professional being around patients and sensitive health information in the way he goes about, it is very much a family practice. We shall see in future visits if this office is a fit for our family. I understand they want to be friendly but there is ways to go about it in a professional setting.

Great, friendly, office and Doctor!

I really loved Dr. Bong and was super excited about finding this place. However, office staff is not efficient enough, I been waiting for over three weeks for my referral for my son. I called them to find out what's going on, only to be told it is being reviewed. I been in the health field over 20 years my self so what that actually means is she just did it. Also never got a call for his ultrasound and was given the number to call only to find out they do not do this type of ultrasound. Expected way more professional effort but of course not. Your office staff is what this 2 is for!

I love Dr. D she is always very sweet and attentive…when I can see her. Her front desk staff are not the friendliest on occasion. This office doesn’t practice leaving room for emergency appointments EVER. Most the time it’s over a month before the next available appointment. When you do go 90% of the people are over 60 and just there for refill visits. If you’re young I would recommend somewhere else. Also, when the doctor brings in a new physician they don’t always accept the same insurance. 🤷🏽‍♀️

wait time for referral is to long. seen the doctor two weeks ago and still waiting for the referral to come through.

Clinic is so unprofessional. Staff are so rude, I called this morning in regarding my medication not beening done I spoked with the medical assistant Maria which she was so unprofessional and rude she stated she was buzy and that if she get time she will work on it but that there is no guarantee she will have time to work on it. What has this clinic done they have gotten worse and worse. The office manager is hiring unprofessional people and if she doesnt do anything about it theh will end up loosing all their patient.... I would not recommend this office at all...

Good job

I really love the dr. I called yo schedule an appt n drs schedule was ful they asked if i wanted to see tbr NP witch i said thats fine cuz i needed to be seen ... The waiting period was 2 hours for me to get seen ... I ws mad.. When the NP walked in she had a attituded witch i dislike. I went in for a cough n she was dx me for something else. So un perofessional

This doctor misdiagnosed my mother who had a persistant cough and basically told her it was due to allergies but did not send her for an xray to rule out other possible causes. On my advice, my mom requested a chest xray which revealed a mass, later confirmed as lung cancer. In my view, this doctor failed to follow thru with further investigations given the fact that my mother is in her 80s with a persistant cough. She failed in performing a basic duty of care to patient. In addition, there was a delay in referring my mother to a specialist. I will not recommend this physician to anyone and discourage anyone from going to this practice.

I found this provider as a participating provider through my insurance carriers website. I called to make an appointment and the first thing I was asked was what insurance did I have. My response was Anthem (a large, well known insurance admin). The receptionist asked is that Obamacare because we dont take Obamacare and I have to ask everyone. I attempted to explain to her that Obamacare is not an insurance, it is simply the Affordable Care Act which provided either federal or state marketplaces to purchase affordable insurance plans. Yes, Anthem is a plan choice in Covered CA (Californias Health Insurance Exchange) however my Anthem plan is through my employer. Her response: so do you have Obamacare or not. My response was simply thank you for your time, but I will find another provider.

Dr DeCastro is or rather was my primary care physician. In the few months I have been her patient I have had two bad experiences. The one today was the most egregious . I was was very sick with diverticulitis . I called first thing this morning for an appointment however, the office staff said they couldnt see me until Tuesday. I was doubled over in pain. I explained that and then a woman named Mildred got on the phone. I explained once again. She said she was very sorry but couldnt see me until Tuesday and suggested I go to the ER. What is the point of having a primary care physician when all they do is send yu to ER. I told Mildred to put my files together as they are too difficult to deal with. All she said was OK. I called my old doctor and was able to get in an hour and get meds. Shame on Dr. DeCastro, Mildred, and staff.

Dr. Decastro has always treated me in a professional manner but with a caring attitude. If youre looking for a Doctor that you can have an open and honest dialog about your healthcare with, I would suggest Dr. Decastro. Dr. Decastro always spends adequate time, never rushing through your visit. I have referred other family members to Dr. Decastro.

Office Staff run the practice as she is gone to another office. Dr does not know what is going on, as she turns over decisions as to whether a patient needs care to staff.

Her staff are untrained. They have very few patients but lots of vendors bringing them candy and enticements to use their products on patients. The medical assistant is not out of high school and is not a cna, but they do not tell you this. Dr De Castro went to school in the Phillipines. She did do some internship in the United States but that does not bring her up to appropriate medical standards.This office is okay if you have a minor problem, but do not go here if you need real medical care.

Wonderful experience. Made me feel at ease.