Alan H. Beyer's Online Review Report Card

My dad was here and needed a colonoscopy for some unfortunate symptoms. Staff and doctors were all very friendly and the facilities seem safe and clean.

The billing department just stealing money from the costumer if you call them they will tell you let me review it and get to you back to explain, but no one explain to you where your money gone so they're thief that's all I have to say!

In any service field, you have bad staff and extraordinary staff that represents the essence of your company. After spend 33 days in this hospital recently, I got to see what it's like to have a staff that truly loves what they do. I know there were some few bad apples that were on power trips or forgot the purpose of their job is take care of people which includes the people advocating for them. But in general, I got to see a loving staff who truly wanted to address the patient needs. From the moment you walk in from Patty and the crew at the front desk and security with their lovely personality and smile you couldn't be sad or tired because energy is so contagious in a good way of course. The ccu staff was so kind and compassionate at tending to their patients needs. Dylan showed grace, patience and compassion when times got tough. He was such a blessing to my friend and I he was a god sent truly. The rest of the ccu staff and rapid team were so knowledgeable and compassionate I always felt at peace when they were in charge. It helped they were so kind and you can see in their eyes and hear it in their voices that they truly cared for the well being of people they were taking care of. Thank you for always bringing your positivity to make him smile and laugh in a painful journey. The 5th floor minus a few staff the rest were rockstars from the janitors, clean up crew, pcA, nurses, charge nurses, RT to radiology technician were all so flexible, understanding and kind. I am thankful for their help to help me advocate for my friend and allow him to heal enough to come home. He would not have been able to do this journey without you and without you letting me be by his side. Thank you for helping me fulfill my word to help him go home. You were all blessings to him and truly I am so grateful to meet each and every one of you. I am eternally grateful for the time I got to share with you and all the hello, greetings, smiles, hugs, encouragement and words of support. There are so many of you to thank. So the list below thank you from the bottom of my heart. If it wasn't COVID rules :) I would have baked my famous cookies hope you enjoyed the chocolates and star cookies. I appreciate you. Thank you.

Took my mom here to the ER for severe abdominal pain due to kidney stones. And from what the first doctor had told us, it was a 6 millimeter stone so it was larger than your average size (Very painful). First doctor she had seen was great. He gave her meds to help with the pain until it passed through her system and said if she needed a higher dose to contact him and he would be able to help. She was fine through the rest of the day and then unfortunately the next morning she called me and said she thinks the meds aren&#39;t working anymore and was in severe pain again to where she could barely move, let alone get into the car to go to the ER yet again. So, long story short we had her double her meds just to be able to take her back to the ER again just so we could get in touch with any doctor. The man that took her info entering the ER was rude and couldn&#39;t have cared less. Then after getting into the ER the second doctor she saw basically wouldn&#39;t prescribe her anything else for the pain because she hadn&#39;t yet finished her last dose even though that dose wasn&#39;t working anymore. He could have prescribed it but decided not to even though he knew she was going to be in a lot of pain. We made a few calls back to try to get ahold of the first doctor she had seen who seemed more able and willing to help her with no luck and got basically treated like trash on the phone by a woman named Nicki. She was insinuating that we were trying to abuse our prescription prescribed to my mom but really we were just calling on behalf of her because she was in so much pain already and was not able to make any calls.<br><br>This review is just based on how heartless the ER people are towards anyone with a health related issue who need help. I get that there are rules in place for people who abuse the system but it&#39;s just sad that those who are actually in need of help are given this kind of treatment and makes me lose trust in the health care system completely. I&#39;m just so sad that this is how things are done. <br><br>It was no thanks to anyone in ER here that my mom finally got the meds that she needed to make it through this without writhing in pain for days... it was lucky that we were able to be seen at an urgent care somewhere else and get the care and help she deserved. <br><br>I hope I never have to come here for anything and will continue to stay healthy on my own and try to avoid any health scares. My family and I don&#39;t usually have to come to the doctor much as we are normally healthy on our own so really makes me mad and sad that this is how they are. Really disappointed!!

I understand patient care is tough during a pandemic but being human and understanding a patient and her pain tolerance should be basic and consistent.  The ER here at Hoag is horrible when it comes to caring for the patient and making them feel at ease.  This ER is interested in band aid solution approaches and seem to have forgotten basic medicinal practices and prescribing the correct medication.  Don&#39;t be expected to be treated well here as the staff in general seems beat down and exhausted from working through the pandemic.  I sympathize with them on that part but some way somehow but it was just bad.  When they don&#39;t want to talk to you,  they throw out the excuse of violating HIPPA.  Stick with your PCP and make Hoag your absolute last resort.

I go to Hoag to get my blood drawn periodically for tests my doctor orders. I hope I never have to go back to to the labs like Quest. <br>Those poor people that work there... over worked and underpaid. The waiting rooms are jammed and the people drawing the blood are beginners. So it&#39;s a painful process as they search for a vein.<br>Hoag, on the other hand, doesn&#39;t over schedule so it&#39;s not over loaded. Every person I&#39;ve dealt with at this Hoag has been polite and knowledgeable.<br>As an added plus the folks drawing the blood are real pros so it&#39;s not a painful experience.<br><br>Oh, almost forgot, Quest actually lost one of my urine samples. Then they tried to say I never gave them one. What? One thing I didn&#39;t forget was giving the urine sample. It&#39;s not something I do every day.

I am from Colorado but was in Irvine for work when I started experiencing extreme left back and stomach pains. I went to the ER at Hoag as it was the closest and can honestly say it was the best &#39;emergency room experience&#39; I&#39;ve ever had. From the poor guy who has to sit in the atrium to check you in, to the admitting girl gathering insurance information, to the nurse who attended to me during my stay, to the nice man who had to wheel me outside to another location for a scan, to the CT scan technician, to the doctor who had to take care of me...EVERY single person on this staff were just absolutely amazing. Caring, kind, attentive, funny. I was there for several hours but was never left to just hang out wondering what was going on. People checked in on me often, assessing my level of pain, explaining next steps, etc. I never felt as if I was forgotten or that my issue wasn&#39;t being taken seriously. I felt that they honestly cared about me as not just a &#39;patient&#39;, but as a person. And all this in the midst of COVID craziness!!! So, THANKYOU to each and every one of you for all you do! You were WONDERFUL! (Oh...and props to the cleaning staff, as well! I don&#39;t think I saw any of you but I saw your work! The bathroom, the waiting area, the hallways and the room I were in looked great!!! )

In 2008 i was diagnosed as a Type 1 diabetic and they saved me. In 2013 i got the flu and went into diabetic ketoacidosis and saved me. In 2014 my Mom got H1N1 and basically came in on and ambulance half dead. They induced a coma for 11 days and they saved her life. I came in last night with my 8 year old in the midst of a pandemic and we waited for 10 minutes and took care of my son like he was one of their own kids. Excellent front desk, excellent Med Techs, excellent nurses (one even warmed up a blanket for my cold son) and excellent ER Docs. <br><br>This hospital is a hidden gem.

I&#39;ve been to HOAG twice before this and had okay experiences, I woke up today with a Urinary Tract infection and called HOAG first thing. Not only could the front desk girls not give me very much info about appointment times but they were very short and rude. I&#39;m already in pain from my UTI and in distress because I know COVID is going to make my visit a lot harder. I&#39;m sure the front desk girls are stressed from COVID too, but that&#39;s no reason to be rude with people who just need a little empathy. Needless to say I switched to Memorial Care who&#39;s front desk was very kind and understanding. <br><br>HOAG please do better. No one wants to be snapped at while they&#39;re peeing blood and on the verge of tears from pain.

This is the first of 2 reviews I will do...16105 Cancer Center is where <br>I&#39;m writing about. I was very nervous to start Chemo/ Radition<br>The staff is wonderful, from the front desk all way through. <br>Glad I choose this location