Pacifica Dental's Online Review Report Card

Nice staff, that’s the best part. Dr. Is incompetent, and also in it to hustle money from you. Talked me into invisiline, shaved two of my teeth way down to bond, then when he took off the invisiline knobs my bonding chipped off the same week due to the grinding. He then had the audacity to want to charge me 4,000 to put crowns on the 2 teeth because they were too small to bond. I went to a new Dr and he said he never trims teeth down and keeps as much tooth as possible and did a new bond no problem. Also, when installing invisiline they shaved some teeth down crooked, and they also forgot to re order new trays several times making the process take a year longer. They also would only give me 2-3 trays at a time and make me waste my time coming in for no reason, like it takes a brain surgeon to tell if the trays fit or not. I think they were getting insurance money for every doctor visit, and pulling that scam. They also tried to talk my wife into a needless bridge on her first visit there. She was smart and changed offices quickly. Go somewhere else! I think it’s time for Dr to retire!

Be CAREFUL - Very unprofessional, and not trustworthy. Make sure you confirm ALL transactions before starting the work! Part time doctors all week, go figure!

BEWARE! Dishonest business and not trustworthy! Very unprofessional; 5 different answers from 3 different representatives. All part time doctors, go figure!

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It has taken me a while to write this review but I feel strongly that people need to be warned. I have been going to this Dentist for years. I had a root canal and crown 2 years ago. I flew to Colorado and had terrible tooth ache when I returned. I made an appt and they called same day to see if I could come in early as the Dentist had to leave early. They did a new X-Ray and I was told the endodontist left some of the root in and it became infected. I had to return to the endodontist to have it re-done. I went back to the endodontist and she also took a X-Ray. She showed me the 1st X-Ray taken 2 yars ago and the new one. There was no root left in the tooth she did the root canal on. She had to drill through the crown (which disintegrated). The crown was not seated correctly and it was full of decay. So I paid for 1 root canal, the work she had to do on the decayed tooth and 2 crowns. I called Pacifica Dental and was told very rudely that they don't give refunds. I have lodged a complaint with the Dental Board and will be going to court. I found a new dentist and he was able to fix my teeth. The same thing happened to my Husband and his Crown was not seated correctly. From day one it has been all about the money, they push financing on you as soon as you walk in. I had appointments cancelled at the last minute and they had booked appointments on the day the Dentist was not there. Not very organized.

Reviewed in error

Find another place. Nice staff but I read grifters from the jump. Offered a bridge or implant straight out of the gait for a tooth that one day latter ended up being treated with a redo of a root canal. He did have an opinion on my venners and what he would have done different: which I did not ask for. The Drs confidence, I wouldnt let him fix anything in my mouth or my dog and I dont even have a dog. He claimed to be able to do a bridge but had a specialist who comes once a month(18th of July, i.e I'm having pain on the 2nd) to do that procedure and I was told he had better equipment. You want to talk about venners but you cant perform a bridge. 🙁I wonder how many times they run this game on people to up charge them. I was then told the bridge would cost 6000 ..I swear..fyi I have insurance. GTFOH. I laughed at the clerk and said I wish I would pay u 6000 for a bridge. She some how recalculated it to 2880. I asked for my xrays and left. Sent then to my Dentist in Phx and went else where and had a redo for 1/3rd of the cost. And was told if the redo happened to fail the money goes toward the bridge. But 3 other dentist saw no fracture. Porcelin Crown was made in office😁.its sad to see why people opt out of dental services until something is wrong. In fear of being hustled or paying for something they dont need. I'm going to report thus establishment because as the days go on I realize what happened. And just because someone lives in a certain area (Huntington beach) and works in a certain field you dont shake people down. I wonder how they sleep and night. #Karma

I began at Pacifica when it was All Coast and Dr. Levin was the Dentist in 2008. I was apprehensive continuing with a new Dentist when Dr. Levin had to retire but no matter where I was going, it was going to be new. There were some challenges in the beginning but honestly, I am so glad my family and I stuck through the changes that this Dental group went through and they are ON POINT so it's easy to highly recommend them!!! Denise is still her beautiful, professional and warm self as when she was with Dr. Levin. It was nice to see a familiar face stay with the group. Then they welcomed on Alba and she is a ray of sunshine. Again, warm, friendly and professional. There's rarely ever a wait! The front office keeps you informed of what to expect as you arrive. I love this about them! I actually have a 22 year old son getting his Invisalign treatments through Dr. Sun and my 24 year old son is having some gum issues handled very professionally. This last visit was a new hygienist to me personally as I missed my last appointment so I would normally get nervous (I have dental phobia's) but never once felt nervous this last visit. The hygienist Xochitl is incredible! She has a gentle hand and you can't BS your way telling her you're flossing when you're not. Lol I adore her! She is warm, friendly, compassionate and a very thorough hygienist. I love the honesty from everyone there, no matter what the question, advice or concern.... you will get an honest answer and the best solution to your problem. I recommend this Dental office to anyone that asks me or when I know someone needs a new one in our area.

Thieves and liars! I had been going here for years since I was a teen and recently realized the thieves this practice is. I called and asked if they were in network with my insurance and asked more than three times to make sure and they said yes. I went in for a root canal and was told my insurance doesn't cover it all so used care credit to cover for the costs. I had tools in my mouth and anesthesia when the finance girl came in and asked if I just wanted to add all the work I needed to care credit, I didn't think and said yes. They were quick to charge for services they hadn't even done. Once I got out of the room I asked what they had charged for and they kept saying everything. I asked what everything was and they wouldn't explain it. I asked for a printout and they wouldn't give me one. I went in to finish the root canal and get the crown and ended with at $3000 charge. I found out they weren't in network with my insurance and when I asked them they kept saying they were in network. I realized something was wrong and asked for a refund for everything else I hadn't done but they would not go over item with item with me even when I asked. I gave up and went to another dentist. That dentist was able to confirm the horrible job they did as they did not fill my root canal all the way. I only paid $130 out of pocket for the same services. They will lie to get your money! Do not go here! Some ladies there are super nice but please save yourself a headache. They suck at explaining services and fees to us people that don't understand dental terms. They did the same to my dad.

I will never recommend this dental practice. Their business practices are shameful. My insurance covers only one type of post, but this office pressures or scares you into buying the more expensive post. A dentist would not listen to me when I told him I was feeling extreme pain during a procedure, causing me to flinch with pain! Then he laughed at me after the procedure was ended. A hygenist stabbed me gum with her dam pick! Not ever going back!!!