Juan Z. Montes's Online Review Report Card

I never once saw the doctor, only an FNP-C. I tried to get medical records sent to this office, and no matter how many times they were faxed, the office said they never received them, even when I brought in a printed fax confirmation. I spent months in a back and forth with them over getting my medical records, and would never recommend this office to anyone. Again, I never once met or spoke to this doctor despite him being my primary care physician for over a year.

Please don’t take your love ones here. I took my mom there and they said she was fine next day she ended up in the emergency room do to her pulse being so low they say she barely made it. If they would been more careful they would of seen my mom and check she wasn’t well that day. They also prescribe her medicine that was making her kidneys bad now she has kidney failure. Please beware of this place they don’t care and you would end up suffering consequences with your love ones.

Please answer your phone!!!!! I've been on hold for over 1/2 an hour

I dropped off my mom for her 9:00 am appointment. It’s 3:00 pm and she still hasn’t seen doctor. Office staff are very rude. If they’re not happy working there, they should seek job elsewhere. You finally get to see doctor and he doesn’t take into consideration that you’ve been waiting 6-7 hours sitting down in that full office. Who cares if he graduated from Harvard and UCLA. I got smart and took her to a better doctor. Every time my mom would go there he’d say nothing wrong with her it’s just old age. Mom has has been 100% better since she left him. Furious patient just thinking about the treatment mom got there. But happy now to find someone that doesn’t keep mom in office all day as if I don’t have anything to do.

She is just a drug dealer selling deadly drugs for a couple bucks, you can tell she hates her job by the look on her face.

It was a really bad experience the front desk staff are really rud and they act like if they don't see the patients my dad haves diabetes and he never check his blood and he never did him a fiscal exam so disappointed

Lets talk waiting time. I asked for Dr Montes first morning appt. They gave me a 830 I arrived at 815... I wasnt called back until 945 and he came into the office at 1030. .. He had just arrived. Listens, but when you express concern, he dismisses your concerns. The girls in the office act as if they are doing you a favor when answering your questions. Referrals , because they forget to do them, one referral took me 5 months to get, and thats me calling them everyday. The office personnel is far by the worst .. Dr Montes, is too difficult to get an appt with. Because he does spend time with his patients he averages about 1/2 with each.. HOWEVEr if you are arriving 2 hours late every morning, your wait time is easily 3 hours. I need a new dr....Office and Dr are the worst , that and doesnt returns calls.

Worst pediatrition ever !! And not to mention the staff!! First off the first day I met him he was so rushed to get in and out of my new borns first doctor appointment when I asked him about my baby's umbilical cord which I was concerned about he touche it without wearing any gloves or even at least sanitizing his hands !(my heart dropped when he did that knowing there might be so many germs on his hands.. I was too emberassed to say anything which i regret...)thats when I knew I had to change my sons pediatrician .I was so busy with school that I didn't make time to change his pedi. When I went in for his shots the second month I was 20 min late (because of school I am in a quarter system where you can not miss any class) I even got out early to take my son to get his shots. When I arrived I told the receptionist my story and she said "well I'm going to have to reschedule you " she didn't even bother asking the doctor if he could get my baby in at a later time and when I kept insisting that if I could just speak to the docto she just went to the side spoke to another receptionist and sent her to tell me the same thing she had told me. I was so upset ! So I just stormed out of the office .( knowing how important shots are I would think it is critical to get babies in to be seen by the doctor) His receptionist are the worst !! Their rude and obnoxious ! There is one with really heavy make up that is always chewing gum while talking to you and seems like she never knows whats going on. NEVER go to his office !!!

My biggest complaint would be his office assistants. They are rude and act as if answering your questions are a waste of their time. They would rather converse with each other than try to help the patients in the waiting room. One time I had an 10 AM appointment and I had to wait for 2 hours. They acted as though I was wasting their time asking about my appointment. They explained many other people are waiting and that I should expect a long wait time.