Coastal Fertility Medical Center's Online Review Report Card

I know Dr. Vu moved to RSMC. As a patient, I have to talk about my experience under his care. During my cycle with Dr. Kenneth Vu, I was severely overstimulated, which led to a miserable, painful recovery that I believe could have been avoided with proper monitoring. When I tried to get help afterward, Dr. Vu never returned a single call. The clinic’s calls came from “No Caller ID,” making it almost impossible to reach anyone or get follow-up care. I don’t want to talk about this horrible experience anymore, but if you do come to RSMC, avoid Dr. Kenneth Vu. In my experience, he did not have a steady hand for surgery, and my recovery was miserable.

My daughter has always been a strong and successful phenomenal patient. With extreme high success… But every experience is only as smooth and safe as the care team around her. This time, two extraordinary professionals Michelle Corpuz, MS-RN and Haley Eichhorn, MS-RN, both serving as OR/Recovery Nurses went above and beyond anything we’ve ever encountered. From the moment we entered pre-op, Michelle and Haley displayed the kind of bedside manner that cannot be taught, it must be deeply rooted in empathy, integrity, and true commitment to patient care. They were warm, kind, inviting, and incredibly thorough. Every detail, from communication to comfort, was met with care. They didn’t just care for my daughter medically, they made sure she felt emotionally safe and energetically supported. They took my concerns seriously, they asked the right questions, and they made us feel like we mattered!!!!! These two deserve five stars, unfortunately this review is receiving one star because of Dr. Kenneth K.C. Vu. When someone is about to undergo a procedure, energy and frequency in the room matters just as much as the technical skill. Michelle and Haley brought peace, compassion, and professionalism into every moment. My daughter felt it. I felt it. Even other nearby patients and family noticed their presence. They didn’t rush us, they didn’t ignore us, and they treated her like a whole person, not a number or just another case. They are exactly who you want next to you in a vulnerable medical setting, and I truly believe they both deserve not only acknowledgment, but promotion and leadership roles if they aren’t already in them. In contrast and I must be honest here the experience we had with the operating physician was jarring to say the least!! Dr. Kenneth K.C. Vu. When I asked a very basic and relevant question about which medications would be given to my daughter during the procedure, his reaction was rude, abrupt, and dismissive. His words were: “You need to ask the anesthesiologist about that.” with more added I must say…. Not only was this information commonly known and simple for him to address, but the tone he used was far from professional. It felt hostile, cold, and as if our concern was somehow a bother. I wasn’t the only one who felt that way others who witnessed the exchange agreed it was unnecessarily aggressive and off-putting. My daughter herself later told me she felt the same discomfort. not to mention, even going to the appointments leading up to the retrieval. My daughter words were “you can tell he is just there for strictly work & just to go home he does not care about his patients or even having minimal bond with them. He is there for the money & that is it.” No one especially a young woman undergoing an intimate, serious procedure should ever feel that kind of coldness or energetic rejection from the person operating on them. A doctor should never lead with ego or impatience, especially when their hands are about to touch someone’s body. There was nothing welcoming, comforting, or humane about his presence. And frankly, he should NOT be the face of ANY egg donor organization, because emotional safety is just as critical as surgical success. Dr. Kenneth K.C. Vu. With over three decades of specialized experience in reproductive medicine, I’d ASSUME he had education on bedside manner! Dr.Vu will NEVER operate on my daughter again… Dr. Kenna B. Schnarr will be requested going forward! Thanks to the grace, groundedness, and nurturing professionalism of Michelle Corpuz and Haley Eichhorn, this experience remained positive. But make no mistake they carried this experience. They were the light in a situation that could have otherwise felt entirely different. And for that, I am beyond grateful. And for anyone that needs to know, San Diego location is better too because of Dr. Ho

Highly recommend Dr. Behbehani and her team! They are all amazing! She helped us conceive our second child and made us feel so comfortable and made sure to do all the testing and make everything as perfect as she could! She takes your wants and needs into consideration when recommending medications which is greatly appreciated! Highly recommend using her and her team for your next fertility journey! You need someone in your corner when going through such a stressful process and she is definitely that person!

Very caring staff members. They explain everything and follow up with you. Dr. Vu was very patient and caring, he did not hesitate to answer any of my questions!

Go somewhere else! It's not worth it here! You don't need stress dealing with unprofessional people at the clinic. Feel like you go to hell and back. Truth to all the bad review! Wish I have option to rate ZERO STAR!

UPDATE** no reach out and no, the AI bot of a response is wrong. Dr Behbahani from her conversation with us gave the clinic notice 2023 about her decision to leave. This clinic is just horrible!! Use here as a last resort!! My Fiance and I had booked an appointment with Dr Behbehani after seeing great reviews on Google and Yelp. The office fit us in to see the doctor very quickly, we had a zoom initial consult followed by an in person ultrasound. We first contacted Dr Behbehani on 2/1/24 and saw her on 2/10/24. Great over zoom. Had an ultrasound appointment 2 weeks later. This is where things changed. All of the providers we had seen were the same, $250-400 for the visit which included an in person ultrasound. She was quick with the ultrasound and she confirmed what she had said over zoom and was quick to make sure we schedule the next steps. When we got the results for our blood work, she schedules a call on 3/1/24 and she tells us that she’s leaving the clinic she’s with on 4/1/24 and won’t be starting a new clinic till mid to end of April 😳. We had driven 1.5 hours to see her in Irvine. She knew how old my fiance was and told us she doesn’t recommend we follow her and that we get started on the cycle soon. With another provider. Why would someone not tell us this? How is this ok? Who just has $500 to splurge on an appointment they know won’t work out? I really don’t know who to blame here but I do blame the doctor as they willfully took our money knowing they won’t be able to complete our process there. Feel bad for others either before us who didn’t finish or others after us who still get “first time consults” knowing it’ll be their last with her. Totally unprofessional and unnecessary.

I donated my eggs here. They are very nice and caring.

I hate giving out reviews like this but I have to let people know who are reading this. If you are young like me then this place will treat you with zero respect. I was originally really excited to become an egg donor and working with Lucina, however after a month my first egg coordinator informed me that I would be switching locations to this center, which at first i thought was weird but I kept going along with it. I had seen a psychologist that they informed me to do a little background check on me with Bryman counseling. At first it was going well until this psychologist seemed to wanting to get more out of me to fit her profile on me. I explained certain details of my life and family and explained why, she then kept pushing for answers that were false and wrote them down. After that they told me to get off birth control and after that I would start my shots and then retrieval process would start. I was ready waiting for my natural period to start. Then they said I needed to see a gentic counselor and proceeded to tell me that they have never had to do this with anyone and was labeled as “medical reasons”. What a way to make me feel good. I asked them if I could see another psychologist since the previous one seemed to write down anything she wanted. I was denied for my request. After seeing the genetic counselor and being off my birth control dealing with cramps. They read my report (which I haven’t even seen yet) and decided to cancel my cycle and said I cannot re apply to this facility. They lead me on for months. I requested to talk to the medical team myself and they denied without giving any explanation just saying they denied me due to certain health risks and “medical reasons” I don’t even have and have evidence to back up by my personal physician's. Instead of reaching out they decided to just keep reading my reports and not tell me anything and then later blame it on having adhd which they knew from the beginning and still kept me on as a donor. I had blood work done, evaluations, test and more and NOT once have they given me access to any of my records until I just asked for it in the end. Horrible experience with the medical team. My egg coordinators were lovely and kind and very respectful and responsive with my needs and concerns. Unfortunately because of this experience I am getting my lawyer involved.

Dr. Behbehani is fabulous! She is new to the clinic, but I had worked with her before for my endo surgery. I specifically wanted to work with her instead of someone else because the research to practice gap is real. I wanted 1. A woman and 2. Someone younger who would only ask me to do what was evidence and research based, and not do a bunch extra stuff that doesn't impact success. She explained everything she did in all procedures and the rationale for the choices she made. I highly recommend Dr. B because she is caring, smart, dedicated, and makes the right calls for treatment, even if it takes a little longer.

Coastal Fertility changed our lives. My husband and I struggled to have a baby for five years before we were referred to this practice. The people working there are so caring, supportive, and made us feel like we are in this together. I got pregnant on my second IVF attempt with Dr. Werlin and gave birth to our beautiful daughter in April. We are very grateful to the entire CF team for this incredible addition to our family. Highly recommended.