Concentra Urgent Care's Online Review Report Card
3.8
Average Star Rating
573
Total Reviews
51
Recent Reviews
3
Review Sites Found
Accepts Medicare
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Concentra received a 72.2% positive feedback, with patients praising the friendly staff and efficient service. However, 27.8% of the feedback was negative, primarily citing long wait times, poor communication, and a lack of empathy. Overall, the practice is appreciated for its courteous employees, yet it needs stronger administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
Facebook
List of Concentra Urgent Care's Reviews
Staff could use more client first training or something. They gossip about other workers while you standing there waiting to be seen. I had to interrupt..
Reviewed On Yelp
Excelente customer service and very good attitude love this place
Reviewed On Google
Helpful, efficient, professional.
Reviewed On Google
The attention they give you is very good
Reviewed On Google
I think everyone is focused on trying to minimize the wait time, which I think is admirable. The doctor even apologized for my wait time and said she hoped it wasn’t too long. There is also a bulletin board with patient names and ongoing wait times. Their concern for patients and waiting times is refreshing.
Reviewed On Google
Great fast service, everyone super friendly
Reviewed On Google
Mindy was friendly and helpful!
Reviewed On Google
I went to this urgent care for stitches and everyone was so friendly. I spent less than 2 hours at the clinic for my initial and follow up visit. The staff were comforting and extremely knowledgeable. Special shoutout to Adrian he was so kind and helpful!
Reviewed On Google
The staffs are very friendly, helpful, professional, and respectful. Even when they are busy, I can see that they try their best to provide an outstanding care. The doctor is very positive and caring. They offered me water and snacks during my visit too. I would definitely recommend this location.
Reviewed On Google
Great experience
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
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