Don Bui's Online Review Report Card

Quite possibly the worst doctor I have ever been to. He is arrogant to the point of being annoying, has a horrible bedside manner. Avoid this guy at all costs. If you got him as a referral from your primary care physician (as I did) ask for a different doctor. I have told my primary care physician what a bad experience I had and never to refer anyone to this guy again.

I have been calling to make an appointment for 2 weeks!!!! when i finally get to speak with a person, they are rude and act like they are doing you a favor... they are not friendly or helpful. I am not in the medical billing or admin profession - I don't understand some of your terms. Your staff should be helping me understand and what they are asking for. After seeing all the negative reviews below, how is your office still in business?

I got the insurance approval for my surgery 22 days ago.  I have been calling every day to schedule my surgery.  No one responds.    How do they get away with this level of incompetence    I may switch drs.    I'mPissed !!!

This is the most efficient and well-run office I have ever visited. The staff is unbelievably kind and patient. Most of the other patients were elderly and listening to the staff communicate, it is clear that they care about their patients' well-being. I have been here twice and both times I waited less than five minutes to be seen. Dr. Bui is professional and generous with his time, taking an extra moment to explain and ensure you understand his process. Exemplary service.

Dr. Bui has been my urologist for 8 years and he's my favorite physician. If you have the opportunity to meet him you'll understand why his patients love him so much. You will have his full attention and he truly cares about any concerns you may have. He's top M.D. and human being all wrapped up in one great man.

Hi I had the great privilege to go to the OC urology associates. It's not my first time going to a urologist. So I had all my questions ready. First the girls at the front were very professional & helpful. But wth a lite dose of humor. So off to a good start. The wate visit was very short & comfort. Now in the exam room . The nurse was very good & helpful wth all my question & thorough.  Since I was coming from another Dr in the area I new the drill. Pee in a cup. The c doctor. I did review his website &  learned a lot. It said he is a good listener. And he was. I told him a lot. & he sat there &let me finish. The he gave my his best advice it looks good come back in 2weeks. 4 another test. So it doesn't sound like much. But I felt really good when I left. & I already told a friend about. My experience here. Umm b back Tkx

Dr Bui and his staff were very professional and on the day of my biopsy, Dr Bui reassured me that everything will be all right, which helped calm my nerves. After the biopsy, I followed their outpatient instructions and I felt great while recovering at home. Dr. Bui is very communicative, professional in his practice, and is a great doctor. I highly recommend him and will choose him as my urologist from now on.

I gave Dr. Bui four stars only because of his office staff.  They don't return calls!  I have left several messages through their message system with no call back.  Other than that, I found Dr. Bui to be a five-star doctor.

The worst customer service and communication from the office staffs.We had decided to have my husband to get a vasectomy, so our primary care doctor referred my husband to Dr. Bui. The initial consultation was on July 15th, and the procedure date was scheduled on August 13th.  But 3 days before August 13th, we got a text stating my husband's appointment was cancelled with "no explanation". My husband called them back to inquire about the text and to reschedule, but they did not answer the phone. My husband left a voicemail and asked them to call him back.  But for 2 days later, no one in the office return his call. I asked him to call the office back on the 12th to clarify if his appointment was really cancelled? And why no one had never returned his message? Someone picked up the phone on the 12th and said that they were so "busy" that they didnt get a chance to call my husband back, and there would be someone to call him back within 24 hours to reschedule.4 days later, still no one called him back to reschedule. To me it was a very bad sign. I asked my husband to change to a different doctor, but he did not want to go through the long process of consultation and make appointments, so he decided to give this doctor office another chance.  Now look back, I should have pushed him harder to change a different doctor. On August 17th, he could be able to get a hold of someone to reschedule his appointment.  His appointment for the procedure was set for Wednesday Septerber 9th at 3:00pm.  On Tuesday, september 8th, the day before his appointment,  he didn't get any reminding text or phone call from this office.  I was nervous about the past experience with them, so I asked my husband to call in the office to confirm his appointment as I expect most doctor office would always call their patients the day before to remind them their appointments and to go over instruction for pre procedures. Once again, they didnot answer the phone. My husband left the message, and no one called him back.On Wednesday, September 9th, my husband called them again to confirm his appointment was on that day at 3pm, but now they said "no, your appointment was at 2pm today????" It was around 11:30am and they said he needed to be at the office by 1pm to take the Valium pill. We rushed  and changed our schedules and I dropped him off at the office at 12:55pm, then I was rushing home to help my children who were having zoom meetings with their teachers. Around 1:20pm, as soon as I just pulled in my house, my husband called and said they would not let my husband take the Valium if they didn't  see his driver to check him in and asked me to turn around so they could see me and make sure I would drive him home. My husband tried to make a point with them that he is an adult and would not be that irresponsible to drive himself home after the procedure, and that I already made it home with my kids. But they were adamant that they could not give my husband the pill. If they require a driver to check in the patient to provide the Valium, I would expect them to call my husband the day before his appointment to go over that with him ...but nope, they didnt even call or go over anything with him.So I had to drive back around to the office and they let him take the Valium around 1:45pm. His procedure was at 2pm, when the Valium had not had enough time to kick in his system, causing him extreme pain and tense during his procedure. I read a few 1 star reviews about the customer services from this office too. I DEFINITELY DO NOT RECOMMEND THIS DOCTOR OFFICE. And we will talk to our primary care doctor about our experiences so she would not refer her other patients to this office again. The customer service, the communication, and the way they disrespect their patients would not fit me, and I would have changed the doctor the first time after they cancelled the appointment if I were the patient. I cannot rate the doctor since I haven't encountered with him. But to me if he is a good doctor who cares, he would train his staffs better, and should read these Yelp reviews to see how horrible his staffs are, and he should have waited for the Valium to kick in my husband's system before proceeding the procedure  so my husband would not be in that much pain.

Significantly disappointing customer service from office staff.  Changed doctors as a result.