Dr. Ilene E. Hatch, MD's Online Review Report Card

Reading this 8 months later, I realize I should have given credit to the other medical professionals in the office as well.   To clarify, the first doctor did not miss anything on the first ultrasound it is just that nothing was visible yet b/c the rupture had just happened.  She also knew in her gut that something was not right (despite everything looking normal on the scan) and convinced me not to leave no easy feat, b/c Im very headstrong and was eyeing the exits.  I am very grateful to her, and to all of the other medical professionals in this office.     * * * Dr. Hatch saved my life. Like, really I was bleeding to death, and she was paying attention and saved my life and my unborn childs life.I was 6 weeks pregnant and thought I was having a miscarriage bc of pain and bleeding. I went in to see her (it was before the handoff to OB). Ultrasound showed nothing concerning even though I was in pain. This is the point in the story where every other doctor would have assumed I was being dramatic, sent me home, and told me to call if anything changed.Not Hatch. Another doctor in her office did the scan, and called her to consult. Hatch said not to let me leave bc she wanted to examine me herself. Just a gut feeling that something wasnt right. Hatch did the second scan, and it turns out I had a simultaneous second pregnancy, which was ectopic, and had ruptured. Hatch rushed me to emergency surgery, removed the ectopic pregnancy, without disturbing the uterine pregnancy...and, well, Im sitting here now with my 4 month old child. I cant believe that actually happened and that my uterine pregnancy was able to continue and result in the birth of a healthy child.The noteworthy part is not that she saved my life. I mean, big deal, but for a doctor...BFD it happens, right?The noteworthy part is that she listened. If youve been pregnant, you know that this is not the norm. Doctors ignore you and treat you like a silly child who is just anxious and overreacting and hysterical.But Hatch listened, even when I wasnt listening to my own body. As it turns out, I was actually understating pain. Just not wanting to deal with it. Shutting down emotionally bc I thought I was having a miscarriage. Hatch advocated for me, when I wasnt advocating for myself which is the complete opposite of what usually happens when youre pregnant.Oh, and I should mention I was only pregnant in the first place bc Hatch convinced us to do another IUI. We had been to 2 other doctors, and tried like 7 IUIs with those doctors, and we went to Hatch ready to move on to IVF.Hatch was like you should do 1 more IUI.We were like no, really, we are ready to try IVF (which is SO much more expensive than IUI)Hatch was like no, really, you should try 1 IUI with me.And...we did...and got pregnant with that 1 IUI.

So here’s the deal- IVF can really really hurt. A littleBit physically.. financially.. oh man emotionally. Don’t get me started on emotionally. The fact isno one is looking for a fertility doctor if conceiving has been going smoothly.Doctor Hatch was my second IVF doc. I’m not going to waste my time giving my first doctor a review, negative or otherwise.I’m too busy snuggling my twins to even consider it.That being said and time being precious; here’s what you should know:She Really Really cares. You’re not just another patient, she’s knows your case- her whole staff likes to stay on top of where you’re at with the process and everyone just wants what You want- for you to get those happy healthy babies!They’re pros at making anxious would be mommas comfortable and feeling knowledgeable about the process. They want you to know what’s going on and why- lots of RE’s have a “because I say so” approach- Not Dr Hatch. She explains what’s going on every step of the way.They care! Three rounds of IVF I had at another clinic, getting absolutely nothing but heartbreak. With her and her staff’s kindness and thoughtful care, we’re now snuggling our precious little twin boys after our first round with Ilene!Finally, a fun fact:Even A bunch of her staff members have previously been patients- because she’s bleeping amazing! That’s why!10/10 would do again 💕

Dr. Hatch and her team are amazing! While under care my family and I felt like family. Everyone there was caring and dedicated. They made our dream come true and I will forever be grateful.

There are not enough kind words I can say about Doctor Hatch. She is truly a special person. I was diagnosed with cancer at a young age and was sent to her to preserve my eggs for the future. She always made me feel comfortable and loved and very well taken care of. From the minute I met her I considered her family. It always brought tears to my eyes hearing her interact with all of her patients in such a loving way. She has truly been an amazing advocate for myself which I consider an important attribute to have when choosing a doctor. She also took time to meet with my husband separately so her could have all of his questions and concerns answered. Thank you Dr Hatch and staff, you all are loved and appreciated!

Loved Dr. Hatch and everyone there.  We spent about a year doing tests and IUIs before going to IVF.  It worked and we have a happy baby girl 8 month old right now.  Well be ready to transfer one of our remaining two boy embryos at the end of this year.  Dr. Hatch is amazing at what she does.  She truly cares for each of her patients and strives to get you pregnant.  Fertility is complicated and I wish everyone the best of luck on their journey.

Dr. Hatch and staff are amazing people. Just understand they are busy, but they give you the one on one attention needed. So if they are running behind, know its the attention they put into each client. You never feel rushed when you meet with anyone in the staff.

Dr. Hatch and her team are simply the best at what they do. I cant imagine going through this process with any other team. My husband and I have so appreciated the level of compassion and warmth theyve shown us at each step of the way. Infertility can be a highly emotional, costly, socially isolating, unpredictable, and timeconsuming problem. It sucks at times. So I cant overstate how much it means to have such a dedicated doctor and team who keep things in perspective for us. They have always explained everything we do in great detail and they have our complete trust. A note about everyones reviews on the wait time yes, there is sometimes a wait. The team is juggling the sometimes unpredictable cycles of all their patients, trying to perfectly time IUIs, performing offsite transfers and surgeries that can run late, etc etc. In short, they dont run behind because they dont have their act together, they run late because theyre trying to help everyone and they never rush patients through an appointment or a procedure. If you book the earlier times you shouldnt experience the wait. I cant imagine many people are that excited to walk into a fertility center, so if you have to be there it may as well be with a team who are absolute experts at what they do, can answer all of your questions, even the crazy questions, can slow it down and make things feel less overwhelming, and can maybe make you smile or laugh while youre there and brighten up your day.Best of luck to everyone!!

Tasha the front desk lady is a major B****! I called to ask a few questions that I had and she was so rude, short and impolite. I didnt get past her and will not even give Dr. Hatch a chance because I WILL not work with a doctor that has staff that acts like that to potential patients as these are the people you have to work with sometimes more than the actual doctor.

We havent started the IVF process yet, but had our first consultation today with Rebecca and Dr. Hatch. We were referred to this office by my primary doctor. I was absolutely blown away by the personal and small feel of this office. Dr. Hatch was amazing, wonderful, and caring. She is so knowledgeable and wants to educate you every step of the way. My husband and I were so impressed, and if we indeed do need to proceed with IVF, this is the office we will choose. I got a very sad call during the consult and had to answer, it was my mom saying they have to put down a beloved family pet, and I broke down. Dr. Hatch was beyond understanding and sympathetic as well an unusual interruption but one I had to address. Her demeanor and caring nature is so apparent and its no wonder she was highly recommended.We also did an ultrasound and had some good news about eggs which brightened the day so we walked away hopeful for next steps, despite getting sad doggy news from my mom. I know its only our first visit here, but first impressions were top notch and I immediately felt a connection to both Rebecca and Dr. Hatch they talked to us about our lives and wanted to know us as we begin this journey, which impressed me the most. My anxiety about doing IVF has gone down because I know we are in great hands if we need to go down this road!

Dr Hatch is a wonderful MD. She is very knowledge and gives great advice. Her staff is extremely sweet especially her front office.

Best doctor and clinic in the world. thanks for everything you did for us.

This place is beyond a disappointment. Ive called a few times to make an appointment to find out my MRI results and nothing. I even emailed them and it seems like the front desk doesnt care. This place lacks professionalism. For being such a sensitive and personal thing for a woman you would think they would make you feel like you matter. They for sure deceived me. After reading other reviews I can understand what they feel. I was ignorant to avoid the negative reviews. I just went to Dr. Hatch because she was referred by another doctor. I just dont understand how a doctor can just ignore a patient? How can you deceive them? All I tried to do is book an appointment. If its this hard to book an appointment for my MRI results I can just imagine for ultrasounds or follow ups. At this point I feel discriminated since theres no reason to why Im getting ignored. If the doctor is too busy I least deserved a call stating the doctor wont be seeing patients the next few days. Its that simple.Regardless my gut feeling is to stay away from this place and look for someone better.

I started going to Dr. Hatch when my kaiser insurance was going to end to ensure continuity of care. Dr. Hatch ordered the work ups I needed prior to starting treatment with her. She was very kind and encouraging during my consultation. The office also does their best to try to get their tests and treatments covered by insurance.  While doing my workup, I ended up extending my Kaiser insurance and infertility treatment was covered.  Although I was going through kaiser, i called Dr Hatch a few times to get her medical opinion on the treatments they prescribed. Even though I was not doing treatment with her, she was still very helpful in giving me a second opinion.  I ended up getting pregnant with twins through my kaiser treatment!  As soon as I got pregnant, my kaiser insurance ended. I was referred to an obgyn but because of my anxiety and fear or miscarriaging, I went back to seeing Dr. Hatch because I wanted her to closely monitor me. She had me come in for weekly ultrasounds, monitored me with labs, and kept me on progesterone suppositories. I continued to see her until the end of my first trimester because i really appreciated that she kept a close eye on me and my babies. After she discharged me to my obgyn, I was initially nervous but everything turned out fine! I delivered my babies at 36 weeks and I think Dr hatch played a huge part in giving me peace during my 1st trimester. The only thing I didnt like was that half the times I went, they were running behind and I had to wait  awhile to be seen. Also, the front desk girl Tasha is not the friendliest but she is very knowledgeable so it evens out. I want to start fertility again soon and will definitely be back!

Unfortunately Im giving a negative result. My husband has been on medication and testing every 3 months for the past 2 years, this past July we had positive results. We were told endlessly by staff that wed get a call back from Dr Hatch with next steps. Needless to say its nearly December and still havent received a call. My husband called everyday for months, as well as text Dr Hatch with no response . Going through infertility is enough on its own,  having a doctor give up on you is another...Thank God she does deal with life or death issues.

I wasnt tested for cystic fibrosis and SMA with Dr. Hatch, this was 4 years ago. I was told back then that I was cleared for both! Now that Im pregnant again my OB noticed that my genetic screen was missing CF and SMA, when these 2 should be on *every single* genetic panel. I called Dr. Hatchs office asking if shed tested for it somehow using a different lab since it wasnt on the document I was given, and she called me back a week later saying that the company messed up and they shouldve tested for it. I told her that I was specifically told that I was cleared for CF and SMA by her office, and she said thats because it shouldve been on your panel (but obviously nobody gave it a second glance when I asked).The office was definitely understaffed back then, no one has any time to talk to you (front desk person is usually not in the mood to look or talk to anyone) they dont calls when theyre supposed to, and be ready to wait 12 hours minimum when you arrive on time for your appointment. I never wrote a review because despite not liking the office, nothing particularly stood out, I was just glad to be done with them at 12 weeks. Now that this happened, I feel other people should know that they may have had their genetic testing messed up, and might need to get tested again like me, now, during the course of my second pregnancy.

The staff at this facility is absolutely wonderful. I was so happy with how at ease I felt with Dr. Hatch. She is genuinely concerned for your health and wellbeing at every step and is such an advocate for your health. I am so glad I had a doctor like her who genuinely cared so much for my best interest. Andrea is also such a wonderful part of this agency and was so hands on, she kept me so informed and at ease. I would recommend this agency to anyone looking for a supportive, caring and knowledgeable staff. Thank you so much for everything!

I wouldnt send my worst enemy here. I was treated horribly, accused of lying and cheating (not by my wife) because of a false positive test result that upon further investigation has over a 70% chance for false positive results. I feel my wife was mislead and misinformed and I just found out that our eggs are 3 days old when the industry standard is 5 and that it is much harder for a 3 day old egg to be viable....This place turned our dreams into a nightmare.

Initially I was impressed by the consultation by Dr. Hatch herself. Once I became a patient all that warm ness and feeling special just went out the door. Plan on waiting at least an hour for your scheduled appointment. Plan on seeing whoever, and them not knowing your past treatment and feeling very unprepared for your visit. Billing was so confusing. Ultimately I feel like it was a total waste of time and money!!

I wish I could say positive things about this doctor but unfortunately she was the end of the line for an embryo adoption relationship we hoped would helpus conceive a child. I met some wonderful donors and we completed all of the paperwork only to find out that these precious embryos were created before this father  was treated for Hep C. This resulted in embryos that could carry infectious disease and no clinic would take the shipment into their lab as a result. We hoped that instead I could have a transfer done at the clinic where they were created. So i called and set up a consultappointment. The call never came and so I called back. I had to explain my situation over again to the nurse who said she would have the doctorcall. At some point a nurse sent me new patient forms to which I explained that I was simplyseeking a consult. I needed to hear from the doctor that this transfer couldlegally be made and that the risk to me was small. I explained that my becoming a patient would depend on this conversation. The nurse sent a follow upemail saying that the paperwork was necessary to schedule a consult and so I completed and submitted the requested paperwork. I then received a message in return saying that Dr. Hatch had decided she would not complete this transfer after all as I had proved uncooperative. This was never the case, of course, which lead my husband and I to conclude that Dr. Hatch became concerned about a possibleliability and wanted nothing to do with transferring the embryos she created. For me to risk contracting Hep C as a result of these embryos could likely have been a career sinker for her. So instead these otherwise perfect embryos sit indefintely on ice and itmakes me so sad to think that they may not have a janice atlife because of something so easilytreatable and avoidable. I would not recommend this doctor. My doctor here was frankly appalled that another responsibleprofessional would putpatients in such a situation. Many folks with hepC go through IVF, but they must be treated first.

Best dr. I've had. Caring, professional, and very good instincts. I owe her the two loves of my life my 3 yrold and 1 yr old boys <3.