Fertility Center Of Southern California's Online Review Report Card

We've been calling for two weeks now to try to get an appointment or even just someone to talk to for a quick question. Every time we've called we get put on IMMEDIATE hold (the "can I put you on hold" and immediately puts you on hold without caring what your response may be but whatever, we're used to places doing this nowadays), but then these "holds" are simply followed by just being hung up. We have called at least dozens of times being basically just hung up. This place came highly recommended by a Hoag doctor's office we visited but having been hung up so many times and not being able to reach anyone for two weeks (we reached out via online form as well), this is giving a major red flag that this place would not be a reliable place for our journey ahead that we take very seriously. We don't think we would need to receive the support/any support given that phone calls just get hung up for straight two weeks. Really disappointed and discouraging.

Best staff, doctors, and nurses! Dr. Gordon went above and beyond to help me to have my happy and healthy baby boy! They are absolutely amazing! And I just adore Dr. Gordon! Best doctor I’ve ever had or met!

I am beyond grateful to have Dr. Gordon as my fertility doctor. I underwent several rounds of egg freezing with her, and she made the entire process feel completely manageable and stress-free. What truly stood out was her honesty and dedication to helping me set realistic expectations, which allowed me to plan effectively. Dr. Gordon's expertise gave me the peace of mind I needed, especially as I prepared for a significant cross-country move. I can't wait to work with her again in the future when I'm ready to start building my family. Thank you, Dr. Gordon, for guiding me through such an important, intimate journey with warmth and professionalism!

I cannot say enough positive things about this place. Dr. Gordon is one of the best doctors I have ever worked with! She is so knowledgeable, caring, and kind. The journey of infertility can be such a stressful and scary time but with Dr. Gordon and her amazing staff, we felt so taken care of. The early hour appointments offered at this office are great, especially when trying to make it to work after. The front office staff are very kind and responsive. My experience with all the testing and the IUI procedure were very positive, everything is explained thoroughly. Soon to be graduating and almost out of my first trimester now!

When I was referred to Fertility Center of Southern California (FCSC) I couldn’t get seen by the fertility doctor to whom I was referred so I came into meeting Dr. Gordon with apprehension. However, from the initial consultation and onward I realized that Dr. Gordon was very knowledgeable & experienced in fertility care, explained things fully (in easy to understand terms) and that she was the right fit for me/us. Over the course of nearly the next year, we saw each other sometimes 1-5x a week. Despite a heavy patient load for the practice, Dr. Gordon never made me feel rushed or disregarded, and always took the time to explain my care, procedures, process and recommendations. She got to know me as a person and a patient. I am one that comes with ideas, research and questions….all of which Dr. Gordon invited and was supportive of. I am happily now 40 and pregnant! While my care has shifted back to my OB, Dr. Gordon keeps in touch, checking in along the way. Fertility treatments are up and down and very often filled with a lot of empty news. She always was honest but expressed genuine empathy. I felt we were in this together. On her IG (@catherinegordonmd) – you can get a sense of her temperament, warmth and ability to explain complex medicine in easy-to-understand ways. Her care for her patients is exceptional. Overall, my experience at FCSC overall was one I look back on fondly and with gratitude. Everyone here from doctors, to PAs to staff I was greeted with warmth, care had a positive experience with.

I am 23w pregnant with my miracle baby all thanks to Dr Gordon. I have spoken to a lot of woman in support groups that have been treated like a widget on an assembly line by large clinics, but with Dr Gordon that could not be farther from my experience. Sure, the office wait times can be a little longer than hoped for, but that is because you are truly getting a 1:1 personalized experience with these Doctors. Each visit you actually see the Doctors and discuss your personalized plan as opposed to what I hear with other clinics where you have a nurse or case manager and hardly meet your dr. They also follow your body rhythm and retrieve/transfer according to your natural dates as opposed to some clinics that get all patients to sync to they can batch them. I never felt remotely pressured by Dr Gordon, she was super supportive of starting out with less aggressive options before taking the dive into IVF, and was always available to answer questions - going to far as to text message so you were never left hanging - which I very much appreciated! All in all, I highly recommend Dr Gordon based on her knowledge, experience & wonderful bedside manner.

I was a patient of Dr Hatch for fertility treatment. I was scheduled to have my egg retrieval in May 2022. The office performed Covid test the day before and called me on my way to retrieval to say that I was positive and procedure had to be canceled. I had self-tested at home and was negative. I decided to get a stat PCR test at Hoag urgent care and result was negative. I requested to be put back on the schedule because ivf process is time sensitive. Dr Hatch did not perform my retrieval until the afternoon and by that time I had already ovulated. I was not offer any refund for the mistake that the office made. In fact, the prepaid service for PGT testing to their lab (Ovation) was not returned either even after several emails and phone calls. Horrible experience with this office, long appointment wait time, high cost. You will likely only see Dr Hatch at initial consultation and retrieval day, a PA will see you for most appointments.

I cannot recommend Dr. Gordon enough! From our initial consultation with Dr. Gordon, we felt so much peace with our upcoming fertility journey. We knew we had made the right choice, and we had hope for the first time in a while. Dr. Gordon worked with us through every step of the way and never pushed us one way or another but would give us the statistics we needed and every bit of information possible to help make all our decisions. We ended up needing to do IVF and wow was she amazing throughout that entire process. Dr. Gordon would communicate all med protocols every night and was monitoring me so closely, I felt I was in the absolute best care possible. When Dr. Gordon called to give me the embryo stats, I could feel her joy for us radiating through the phone about our embryos. I am now sitting here 29 weeks pregnant with our sweet baby all thanks to Dr. Gordon. I feel so beyond blessed that we found such an incredible doctor (now friend) to help us grow our family. I genuinely cannot thank Dr. Gordon enough. I highly recommend her to anyone and will recommend her over and over again to friends, family and anyone who asks!!

I went here specifically for Dr. Gordon and she was incredible! It is so rare in this industry to find someone not only passionate, but kind, supportive, and who can perform quality care. Dr. Gordon is patient and takes her time with you, making you feel seen, heard, and valued. She has a heart of gold and truly is a gem in this industry. We came to her after months of unexplained secondary infertility. She made some recommendations and we were pregnant within the next cycle. I can’t thank her enough for the compassion and quality care she provided. I have referred countless others to her, because I truly believe she is the gold standard for the fertility community.

Dr. Gordon is simply the best! When I first came to her, I’d experienced multiple miscarriages with no clear reason as to why they were happening. Dr. Gordon was empathetic, thorough, and compassionate in our work together — she pinpointed the cause of my recurring miscarriages (endometritis) and helped me clear it up. When I got pregnant after this, she closely monitored me every week and I’m now 20-weeks pregnant with a healthy baby! She is the reason we are pregnant with this baby and I cannot recommend her enough.