Global Fertility Group's Online Review Report Card

It has been a truly meaningful journey through the ups and downs of my personal IVF experience. I am grateful that ACRC for referring me a wonderful doctor, guiding me in choosing the right Egg Donor with 23 eggs retrieved, and helping me connect with the Surrogate who is now carrying a beautiful life. Words cannot fully express my gratitude, especially now that my Surrogate is 6 weeks away to giving birth. We are nervous and excited at the same time.

After years of navigating the ups and downs of IVF, finding ACRC was like a breath of fresh air! From the very beginning, their team has been incredibly supportive, communicative, and genuinely invested in walking me through the complex world of surrogacy with clarity and kindness. I especially love that they have a local office right here in Irvine. Being able to sit down face-to-face with people who actually get it made such a difference for me. That personal touch was something I found missing in other agencies I looked into. I'm thrilled to share that I was recently matched with my lovely surrogate, and I couldn't be more excited to finally get the process started. It finally feels real! Grateful for ACRC's heart, expertise, and for being such a comforting presence in this journey.

Mid way through my journey and I'm very thankful for ACRC and Ivy. We matched we a surrogate relatively quickly, 3 month I believe, and our clinic was able to process fast. Just received the 20 week ultrasound yesterday and we got a hairy baby lol We are finally reaching our dream of having a baby, this has been a long and difficult journey for us and I am finally going to be a mom

I once consulted their company. They told me that there were more than thirty parents waiting for a surrogate mother ahead. Therefore, a deposit of 10,000 dollars ar needs to be paid first and the matching will be provided within six months. This is very unreasonable. This will lead to them having very poor service. Therefore, I didn't choose them to serve me

This is truly a fraudulent company with no accountability. I am a parent from China. Used sperm donor and surrogacy services. The first surrogate mother they recommended to me failed to transplant and quit. The second surrogate mother transplanted three times also failed. After investigation, I found out that the surrogate they recommended was considered unqualified by other organizations. The quality of their surrogates is really poor. I was also completely disappointed. Wasted more than one million RMB for nothing

why so difficult to make an appointment to communicate? Why don't you pick up the phone and reply message? You said your law team reviews the case, but why always under review? Don't make an appointment to communicate with anyone? I am writing to formally express my disappointment with ACRC's services and to request a refund of fees paid for services that were not delivered as promised. I paid $35,000 in agency fees and $6,000 for a background check. Your agency matched me with a surrogate, and based on this match, I spent an additional $25,000 on medical exam fees, travel, and legal services for the surrogate. Before the embryo transfer could take place, the surrogate withdrew for personal family reasons. As a result, I lost a total of $60,000 and wasted eight months of my time. Throughout the process, your agency's communication was consistently poor. After the surrogate withdrew, I was told that I could be matched again for free. However, when I proceeded, I was informed I had to pay again for a new surrogate. The new candidates presented were not acceptable -- including individuals with four miscarriages, two prior C-sections, and other concerning medical histories. I requested a refund of the $35,000 agency fee and $6,000 background check fee, as your agency failed to deliver on the core service -- a qualified surrogate and successful match. You refused to refund any part of the payment and told me to resolve the issue through legal channels. I find this behavior unacceptable and believe it reflects a lack of accountability and responsibility to their clients.

The owner of the business wants to banter on yelp regarding how he never returned our money, despite the surrogate from his agency walking away from the process prior to them receiving medical clearance and potentially never receiving medical clearance at the time because of a medical condition. ACRC kept the entire service fee without actually providing any surrogacy services after their surrogate walked away. Pursuant to the deposit contract, they were supposed to rematch us and promised to rematch us - but they never actually made legitimate efforts to do this and increased the cost of the surrogate by an additional $30,000 on top of it. They demanded we transfer to them $60,000 without ever even having a medically cleared surrogate or surrogate contract. This business did not provide what they advertise. This business engaged in consumer fraud with us - and the owners response should validate this to anyone shopping around. If I had been aware of contentious relation between this agency and a customer that they couldn't settle, I would never have considered engaging them. We told them we could not trust them, we wanted to take our money to a different agency, and they refused to return any funds - even though we never had a contract with any surrogate or ever had a medically cleared surrogate and never received any surrogacy services from this agency. Again - all my reviews on google have been blocked, it's not an accurate view of the company.

communication is great & the entire staff has been a great support through the process. currently 17 weeks pregnant with surrobabe.

As a first time surrogate, I’ve had a wonderful experience with Global Fertility. They really made everything so simple for me, and I love the family I was matched with! They are extremely helpful, kind and considerate. I would definitely recommend them to any surrogate or intended parents in search of an agency to work with for their Surrogacy Journey!

BEWARE!!!!! THIS AGENCY IS A SCAM. We engaged this company as an intended parent and I would recommend looking elsewhere. They have already held us financially hostage, they have not sought to address or resolve ANY issues and are literally holding our option to have more children hostage to their financial benefit. This agency is total scum - I would not trust them, there are many other decent agencies worth working with. If I could put negative 100 stars, I would. This agency should be shut down and lose their licensing.