Herbert Lee's Online Review Report Card

If you want a medical Practice that responds to your calls/questions/concerns this is NOT the place. The barely answer the phone and though the receptionist is a nice and takes your messages you never hear back. There is no office manager to speak with and no patient advocate for that matter. We are told the Doctor is the manager , and well he is busy and therefore lacks a bedside manner. To provide an example: they call in a prescription and once we go to pick up it’s $2900 (yep that’s right) they don’t bother to call insurance and when you are not well and in pain it’s tough waiting in line at pharmacy and having to battle for medication. Second round of perscristion $290 , also not confirmed with insurance all while still having severe abdominal pain. We call insurance and they ask us to have doctor use confirm my meds.com, which we let them now and it has been 10 days and no replies to calls and email to nurse. It is a serious case of patient neglect and office mismanagement. It’s other things like not having a sign on the door when they are not in office ( on certain days they are in surgery center) the Business across from them told us that patients stand outside On regular basis confused as to where to go for procedures. How easy and convenient would it be to place a sign on the door, it may ease things for a anxious and stressed patient . We were over 45 minutes for scope procedure and NO ONE called. No sign on their door , no one answers the phones or call to see if see if surgery patient is lost. Health should NOT be an inconvenience and it is 100% an inconvenience with this group. There is a language barrier with the doctor as well Which is an issue given how sensitive /seriousness the medical diagnosis. One needs to understand the doctor and be able to have questions andwered. We are switching to another practice , one with multiple doctors as well as a dietician , office manager with patient advocate .

WORST DOCTOR ALWAYS TALKS ABOUT POLITICS U HAVE BEEEN WARNED!!!!

My mom has been going to the Dr over 3 years and he misdiagnosed her symptoms. Mom has stage 3 colon cancer which could of been easily recognized 3 years ago. Terrible... Terrible...

I had to prepare for a week for this procedure. Office visit, filling out all their forms, Covid test which did not need to be done according to the surgery center, stop certain meds, 21 hours no food clear liquid only and then do their procedure for cleaning out your system which was very humiliating and painful then wake up at 4:30 AM to do the procedure again. I arrive at the surgery center with my friend who was dropping me off because they say I would not be able to drive this was at 6:15AM my procedure was scheduled at 7:30 AM. When we get there they tell me I am not scheduled and to sit down until they figured it out. Well they called Dr. Lee he said he is running late and his office has all the paperwork. I was told they will fit you into the schedule. You think I would be first because I had all the paperwork from Dr. Lee which clearly showed I was scheduled at 7:30AM on that day. I asked the reception people several times how long is this going to be she kept telling me I don’t know. I even asked for my insurance card and CDL back and she said she had to keep it. Finally my friend and I talked to another receptionist at 7:45 and finally at 8:45 they still had no idea when I would be scheduled. We inquired why and she said Dr. Lee’s office does not open until 9:00. Why didn’t they tell me that at 6:15 instead one lady tells me they are working on the schedule to get me in. The other one said they can’t do anything until Dr.Lees office opens. They had no idea when I would be scheduled. That’s when I called it quits I was hungry, did not sleep all night because of the pain in my stomach, dehydrated and feeling lightheaded . If I go without eating I get an upset stomach and I really felt like I was going to vomit. I even told the receptionist I wasn’t feeling well and they didn’t even care. I tried numerous times to call Dr. Lee’s office and only get a recording which says we will get back to you by the next business day. When I was there for my appointment the two young ladies at the front desk had a lot of time to talk to each other while I was sitting there, answer the phone. Not only did you inconvenience me but also the person who was dropping me off. Extremely disappointed with how Dr. Lee does business.

I am so thankful to Dr Lee how he saved my live from liver cancer, I have been a chronic Hepatitis B carrier for more than thirty years. Dr Lee has advised me that I would need liver ultrasound and blood test for marker liver cancer be checked every six months. I work at Bay area but my home is in Irvine. At the sixth month, I contacted Dr. Lee that I have a blood test order he has sent to the Quest lab at Bay area. Dr. Lee contacted me two days after stated need me come to his office. Then I flew back to the Orange County quickly and found a tumor in my liver by ultrasound at his office. Dr. Lee had quickly arranged CT scan MRI and get involved a surgeon with three weeks that my liver cancer was receipted. Through the whole process I have no symptom I am so thankful that Dr. Lee had saved my life from liver cancer.

I've been seen by dr Herbert lee for several yearsfor routine colonoscopies.  Three years ago started my yearly throat scopes!  Not covered by my insurance but dr said necessary to confirm no cancer yet!!!!  So not only cancer scare but $$$ out of pocket!   I finally got sick of the office staff inadequacies and changed drs.   Throat scopes not necessary every year!!!!  Cancer scare impeding was not necessary!!!  And office staff is so inept!!!! 5 calls to get anything done!  Change prescription from local pharmacy to mail order and forward medical history--still trying to get colonoscopies history sent

I am so thankful that Dr. Lee has helped my mom for recover from stomach cancer by referring her to Monoclonal antibody treatment. My mom is 92 years old now, she has been found 10-centimeter stomach cancer last year. De Lee found her cancer was full of H pylori infection, he said his classmate at national university has been well renown on colleagues who had worked with US company treating H pylori reduced stomach cancer. My mom flew to Taiwan and had received the Monoclonal antibody treatment, amazingly the cancer shrank in three section therapy from 10-cencitmeter to 0.5-centimeter. She was treated with endoscopic way and had the cancer removed. My mom is celebrating her 92 years old birthday.

由于肝病挂号看诊，由于第一次来没有保险，问过前台没有保险能不能打折，遂被告知收费$250已经是最低价，第二次复诊也没有保险收费185，同样是没有保险，为什么第一次的费用会高出65？以前没有保险同样处方药现金购买是135，在这里开药是200，第三次去复诊开同样处方药，反而被告知需要收取498的药费（同样药店以前现金购买是135）后来好说歹说可以降到300两瓶，仍然高于现金购买，不知道是哪里出了状况。

Dr. Lee has been my PCP for over 30 years. He truly wants to help people and is very caring, and knowledgeable. He is not quick to recommend medications, or unnecessary procedures. He always looks for the best solution to treating you, the whole person. I trust him completely because, over the last 30 years, he has earned this in his care and treatment of me and my medical needs.

I have had serious GI issues since I was  in college and no GI specialists at the major city in the Midwest was able to give me relief.  I just suffered for decades.When my job transferred me to SoCal, I found Dr.Lee over 20 yrs ago - and have felt VERY blessed ever since!Not only has this very brilliant man used his cutting-edge knowledge and techniques to help me better navigate back to health, he has given me the optimism that despite my upper and lower GI issues, much can be done to continue to improve my quality of life AND to live a long life.  Yay!!!For those that say he has a busy office, I say yes, it is BECAUSE he is a very good MD.  I even convinced my conservative husband to switch to Dr.Lee and he couldn't be happier!We both have had many years of successful GI procedures by Dr.Lee and I can HONESTLY say that we do not dread our colonoscopies nor upper GI's by Dr.Lee.He makes it comfortable and the results are RELIABLE.We TRUST DR.Lee w/our lives and reco him to all!THANK YOU DR.Lee and staff!   You are  WONDERFUL!