Hoag Health Center Irvine - Sand Canyon's Online Review Report Card

Pleasant, efficient and painless. Very professional group

This location is great - from making the appointment, checking in, technician, to getting results. They have weekend appointments so i can I take care of things without affecting my work week.I get the morning appointments and I'm usually seen right on time.

This place is terrible. They never send my results to my doctor. I always have to drive by and ask for my results. They are so rude and not helpful. Don't waste your time and money to go to this place.

Had the worst experience last week at the Hoag imaging center due to the incompetence and unprofessional customer service of the front desk that was in charge of scheduling and checking us in.That center has the rudest and most disrespectful receptionist I have ever came across. Unfortunately the manager had left for the day so I couldn't voice those concerns.. very disappointing

Our saga started with a paramedic trip to Hoag ER. Many weeks, months later we are dealing with not acute issues now. That experience made me a Hoag fan and the love affair continues with their imaging facility.Check in is a breeze, Covid protocols clearly practiced, and the best part they ran completely on time?! Our appointment was in late afternoon and no hiccups.The ultrasound was comfortable, the tech was sincere, and the overall experience was great. If needed, this will be our first choice in the future.

Location great. Building new. Billing complete nightmare. You need to pay attention to the charges. I work in the industry and the billing department will code wrong and your insurance company will not cover thousands even when in network. Luckily, I know how to fix this, which is very time consuming. Ask for upfront charges before you have any services here. Don't make the same mistake- the head ache is not worth it.

Went this morning for a pre-op Covid test and it was quite busy. I have been to this location on prior visits but today it was quite crowded. Needless to say the reception check-in was fast and efficient and the wait not more than 7 minutes. There was only one technician managing 4 work stations and she had down to an art. Very well run and synchronized operation. The facility is clean and the staff are quite friendly and appear to love what they do. Thank you and yes I recommend this location for imaging needs, Covid testing and other services as referred by a physician.

They charge over $3000 for an MRITheir customer service sucks, I went to the advanced pavilion and the lady at the front desk refused to upload my prior exams which took me days to get on CD's (she claimed it is too much work) she said she has 25 years of experience and knows which exams are needed and which are not, when I got the report from the Radiologists at Hoag, they mentioned, they do not have a comparison from prior exams which they needed!The second time I went to Irvine to get my exam on a 3T, they screwed up and scheduled me on the wrong machine, I also had to wait two hours for the exam because they were not sure which body part to examine and were in total confusion, I had to wait for 2 hours until they figured it which body part they are supposed to image, then they took me to the wrong machine!.Absolutely horrible experience, very poor service for a hefty price of over $3000.

I had 3 tests that were scheduled back to back. Check in was easy and the young woman was very patient and pleasant. I finished the first 2 tests early and the final test wasn't scheduled for a couple of hours, but I was able to complete the Final test then. Two hours later, I had the good news results. Very impressive.

PET-CT scan