Hoag Medical Group Irvine - Woodbury's Online Review Report Card

I have a history of tonsillitis and I came in telling them exactly what I knew was the problem. The doctor came in and told me that i had a viral infection and she was not going to prescribe antibiotics bc it would be “a great disservice to my body”.I knew this was a lie bc I just went to this exact same urgent care in December and they had no problem giving me antibiotics to help me get better. I had to politely argue with the doctor to even get her to prescribe anything. She was condescending and made me feel stupid for even coming in, keep in mind my tonsils are so swollen they touch in my throat and I can hardly swallow water. I haven’t eaten in two days i’m in so much pain and all she could tell me was to gargle with salt water more often and that it was my fault for biting my nails because she saw me picking at my cuticles while she was berating me. I don’t even bite my nails. She told me to take tylenol even though i’m severely allergic, which is in my chart. She was also so rude to the nurse in the room as well. I will never be returning and I suggest you all stay for away as well. The rest of the staff was super nice though! Just another doctor with an ego trip.

Do not trust miss codes bills.You scheduled appointment With doctor they say dr notAvailable for months.They say just come in thenThey charge you urgent Care. When you want check up.Charge for stuff you didn't do!

They wrongfully add additional charges for physicals even when they tell you point blank in the appointment that they won't.

Never go to this place! Their billing is out of this world! First of all, they are abnormally expensive! They would charge arm and leg for 5 minute visit for a regular flu check and send you home. Second of all, they will send three different bills from Hoag Hospital, Hoag Clinic and Radiology department and you have to call each to figure out why even if you paid you still owe them money! Never again! There are better Urgent Cares who won’t give you headache after the visit!

Wait time 2 hours although I was the only person in the lobby the whole time. Staff seems to be very incompetent as well saying she has "no idea" about anything

So I have a pre opp appointment, came in early, paid the copay, after 10 mins I get in, they take my vitals, temp, weight & height and then I wait & wait and wait48 mins now and still waiting Waiting for them to find the work order that somehow they didn't get! Or lost! No one even came in to give me any update, been communicating with both the office who scheduled the operation & the hospital getting email updates from them where the staff here is joking around and with zero f's given about their poor management, My previous experiences here I had no issues, but today's appointment was upsetting, so I would recommend if you value your time to call before your appointment and make sure they have already everything they need

Dr Horng has NOT been a good listener or show interest/care. Went in for shoulder pain and I could not move my arm upwards . Took an X-ray , he sent me to PT with an order. I asked if I should see Orthopedic and he said not necessary as of yet. 3-4 weeks in PT and no results so I went to an orthopedic , who looked at the X-ray and said my diagnosis was wrong and so was the PT. Once the PT changed my arm recovered. Went in last week for pain in upper leg/groin area . He has me do an exercise in front of him and says I need to rest and it will get better. Two days later I am in so much pain that I am unable to walk my dogs. I go back to see him and he orders an ultrasound. Turns out I have double hernia. I get my results via email. I call Next day to speak to him and am Told that I should go see a general surgeon. He doesn’t take my call to discuss my results. Nurse said he can’t help me and I need to see specialist. I’m not even sure if I should continue the pain medication he prescribed prior to ultrasound. No one has followed up.

If you really need acute medical support in a non-life threatening situation, I suggest you avoid this place and seek help at a place that doesn’t simply recommend talking to a specialist after waiting for about 90 minutes. Thumbs down.

The front desk women is horrible. She don’t know how to respect customers. Feel bad for hoag has such negative assets. Will never come back again.

The doctor prescribed me a $4,000 prescription cream for my skin condition. I was so upset when the pharmacist told me how much the cream cost!!