Hoag Orthopedic Institute's Online Review Report Card
Hoag Orthopedic Institute
3.8
Average Star Rating
136
Total Reviews
8
Recent Reviews
4
Review Sites Found
Accepts Medicare
--
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
ScoreDoc is affiliated with RepuGen and GMR Web Team. You're welcome to work with them or any provider you choose.
Review Summary
Hoag Orthopedic Institute received 85.3% positive feedback, with patients praising the excellent care, professional staff, and comfortable facilities. However, 14.7% of the feedback was negative, primarily citing rude front desk behavior, long wait times, and poor follow-up. Overall, the hospital is praised for its high-quality medical procedures, yet it needs better administrative management.ScoreDoc Score
Sentiment Analysis
| Top Entities | Top Positive Key Trend Drivers |
|---|
| Top Entities | Top Negative Key Trend Drivers |
|---|
Sentiment Analysis
Online Reviews Breakdown
| Review Sites Found | Average Score | Number of Reviews | Recent Reviews | Listing Status | Grade |
Google
|
3.9 | 53 | 6 | Found | C |
Yelp
|
3.7 | 83 | 2 | Found | C |
HealthGrades
|
0 | 0 | 0 | Found | E |
Facebook
|
- | - | - | Not Found/Missing | - |
Vitals
|
0 | 0 | 0 | Found | E |
List of Hoag Orthopedic Institute's Reviews
Don't call the main (855) number. It is just a referral service and and you will be answering questions for 20 minutes before they just randomly "refer" you to one of the doctors. Instead, look at the list of doctors on the website and click on details to get the doctor's direct number who specializes in your needs.
I had hip replacement surgery with Dr. Siljander at Hoag Orthopedic Institute a week and a half ago, and I am recovering way ahead of schedule. My pain levels are very manageable, I have only needed to take Tylenol since arriving home and haven't needed any stronger meds. Every day I am able to do more, and gain additional range of motion. The hospital team was wonderful, especially Marian who went over and above expectations to assist me in the recovery room, and the physical therapist Ty who was extremely charismatic. The hospital itself is a gorgeous facility and very well run. Thank you!
Warning: if you are seeking treatment from this practice, be sure to select a doctor other than Michael Hunter where you may actually have an opportunity to be treated with consideration and respect. My advice is particularly directed to women - I don't say this lightly.We have lived here since 2003. I have consistently remarked on how fortunate we are to live in an area with easy access to proficient medical care. I was referred to this office by my considerate longtime General Physician with Newport Family Medicine due to a situation that has developed over the past 18 months of ever-present pain in my left hip caused by bursitis. I have been attending Physical Therapy with Rausch PT in Laguna Niguel - excellent - and also received highly professional acupuncture treatment with Dr. Julie Reyes in Lake Forest. Because the pain and tenderness are ever-present, it has not been possible for me to sleep through the night. In addition, it is uncomfortable to sit or drive for long periods of time. It is not my nature to seek out pain pills, sleeping pills or take ibuprofen regularly. When I believed I had reasonably exhausted other available options, yet still had pain, my doctor and I discussed a cortisone shot to ease the inflammation and referred me to Hoag Ortho Institute in Irvine to specifically see Dr. James Caillouette. Mid-November, I contacted the Irvine office to schedule the appointment. They informed that Dr. Caillouette was retiring and not seeing new patients. They told me Dr. Michael Hunter's schedule was the most readily available for appointments - I could see him right away. I was surprised to learn that this Dr. wasn't booked out for appointments. It has been my usual experience that it takes 3 months or longer to get an appointment as a new patient. This was the first red flag.We scheduled the appointment for Weds, 11/30/22, early afternoon. When I arrived, the front desk personnel acted exhausted, overworked and under-appreciated. Two were gossiping animated while I waited with others to be acknowledged as arrivals.In the treatment room, after a while, Michael Hunter entered. He addressed me by stating his name and immediately asked what my profession was. I looked at him confused. He retorted: are you some kind of boss-lady or CEO-type? And chuckled.What was that about? It felt like Dr. Hunter was introducing his character as someone who holds disdain for women who work outside the home. Or perhaps for any woman.When we discussed the reason why I was in the office for treatment, I clarified that it was on referral from my doctor for bursitis of the hip. He retorted: is that your diagnosis or your doctor's? I am holding a referral from my doctor, why ask if I was in the office as a result of my own diagnosis. Again a slight against women.He asked me if I had undergone hip x-rays. I directed him to review them through the Hoag system. Upon his review, he commented that I had bi-lateral x-rays and asked me why images were taken of both hips. I responded that this is what my doctor had ordered. What else.He had his backed turned to me for a while in silence. Then he asked me how long I have had hip pain. I responded close to 18 months - at this time I cannot sleep through the night and have difficulty sitting and driving.He retorted that he felt I just needed to attend Physical Therapy. No need for a cortisone shot. I informed I had been attending PT regularly for months. In consultation with my doctor, we agreed that it was time to try cortisone as a 'one and done' deal.He asked how many cortisone shots I have had. Never before - ever. He asked me to list exercises I was doing at PT. I listed them.I felt this wasn't going to work out and asked whether I should just seek another referral. In fact, I wish I had collected my things and left. At least at that point, I would have the opportunity to receive considerate and professional care. An assistant supplied paper shorts to me to change into. Hunter admonished me for not being able to promptly pinpoint the specific area that was the root of my pain. He noticed a bruise at the top of my left thigh, looked at me and asked: Do you drink a lot and fall down? Wait - what?! I was shocked, shook my head 'no' and uttered - no, no, no, no, no, no...nothing of the sort. I got sweaty and my legs felt wobbly. How unprofessional and unethical. I wish I had collected my things and left, even in paper shorts.The Assistant had patiently reviewed the process with me, where I understood Novocain would be administered before the shot. When Dr. Hunter treated me, NO Novocain was administered. The shot was incredibly painful - I winced, whimpered and slightly jerked in pain. He told me to stay still and breathe. When I stood after wincing, he said - you're okay, right? Overall, Michael Hunter wanted me to feel emotional, mental and physical discomfort during this experience. He succeeded.
They take such good care of you from start to finish. I had my first knee replacement here and I’m going in for my second one tomorrow
İ had an car accident for the first time they use my insurance but for second time they didn't accept insurance because it was car accident and they also didn't accept FSA card . That was annoying me to pay with credit card. And the secretary lady's behavior is terrible.
Dr Scudday is fabulous. I had total knee replacement surgery with wonderful results. Dr Scudday is a perfectionist. My experience with Hoag Orthopedic and the hospital was way beyond expectations. The staff is so efficient and friendly. You can tell they genuinely care. The at home Physical Therapy was tailored perfectly to meet my needs. In talking with other patients of Hoag and Dr. Scudday I get their total agreement. For anyone hesitating about Knee Surgery, I urge you to make an appointment with Dr. Scudday. You can trust his honesty and integrity.
Useless. Tried calling to get a copy of a PT order and just got data mined and told they couldn't help me. Not sure the number is even affiliated with the actual doctor's office.
I had a Total Arthroplasty of the Left Hip yesterday, conducted by Dr. Travis Scudday of the Hoag Orthopedic Institute at Hoag Hospital Irvine. Anesthesia included a spinal by Dr. Cheon and Propophyl, I believe. Dr. Scudday previously did bilateral Arthroplasties for my wife, and she was completely thrilled with the experience. As a result of her recommendation and my observation as her caregiver, I picked Dr. Scudday for my Left Hip. This is a doctor who is efficient and precise. In addition it is clear that he cares deeply for his patients' welfare. Although he did my wife's surgery about 2-3 years ago, he still tracks her general medical condition on a regular basis - just to see how she's doing in all aspects of her health. I don't know many doctors who would bother. Kudos to Dr. Scudday, and as we say in the Navy "Bravo Zulu"!! He told me that I would have surgery on the 15th of July (yesterday) and would go home the same day. That is exactly what happened. I believe it was because of his approach to anesthesia and his excellent skills as a surgeon. He is also careful to the highest degree to insure that no infection occurs before, during or after surgery, and I appreciate his approach in every way. I give him my highest recommendation. Also worthy of note was Dr. Cheon who did the anesthesia. I had never had a spinal before, and he made it quite easy and effective. I woke up immediately after surgery with no ill effects at all, and I was alert shortly after that. When I went home I was able to conduct some family business with my daughter, and post texts with my children. The Pre-op care given by every single nurse and patient care tech was outstanding. They were professional, efficient and cordial. Special thanks to Nurse "Kim", who handled most of my pre-op procedures. You will be lucky to receive pre-op care from the Hoag team. Post op was excellent as well, the PT person walked me through my paces and declared me fit to return home. I was out shortly after that - no multi-hour wait for one person or another to look me over. It was done like a well-oiled precision machine. I came home last evening, and I write this on Saturday - my first full day home. Pain is minimal, no spasms yet - although I have the meds needed in case things go south. If you are seeking a hospital staffed with efficient, professional and upbeat staff and doctors. Hoag Orthopedic Institute (Irvine) and Hoag Hospital Irvine is definitely at the top of my recommendation list.
Had 2 back surgeries here. I no longer live in the area but drove from the Bay Area to have my second back surgery with Dr. Lee because the whole team took such great care of me the first time. The hospital is top notch and the nurses are great! Highly recommend Hoag.
Awesome team of kind medical professionals. My daughter had ACL and meniscus repair surgery today and Dr. Gazzaniga was wonderful!
Did you find this reputation scorecard helpful?
Locations
No related location
Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
Disclaimer
We recognize the importance of reviews in your selection of a healthcare provider. While we strive to make the information on this report as accurate as possible, ScoreDoc makes no claims, promises, or guarantees about the accuracy, completeness, or adequacy of the contents of this report and is not liable for errors and omissions in the materials. ScoreDoc works with a 3rd party to collect data for generating this report. We encourage you to review the report for accuracy by visiting individual review platforms of doctors of interest based on their overall review score. We suggest you consider this report as initial input and independently verify all info before deciding on your healthcare provider.
Google
Yelp
HealthGrades
Facebook
Vitals
