Irvine Family Care's Online Review Report Card

They have always been good to me and mom my love working with them and staff. Very accommodating and professional

Once upon a time, Dr. Long made me and my husband so welcomed, truly listened to our concerns, ordered needed tests and meds (srsly, I was so sick with asthma and pneumonia....) and got that I was super depressed because of long-term pain. She understood that, and prescribed me a low-level antidepressant. The world changed for me. Now that she has deservedly retired, I can't get those antidepressants renewed, despite office visits and multiple requests. I'm guessing neither of the remaining doctors are concerned about what may happen when a seriously depressed person, who is in therapy, cannot get her antidepressant prescription refilled?!?

Dr Bunten is a excellent doctor. He listens to your concerns and will ask questions to learn more. He doesn't hurry through your appointment. Additionally the staff is very friendly and helpful

I'm so very grateful to have a doctor who I trust and makes me feel heard. Dr. Goodfellow is so attentive and considerate. She is genuine and truly listens to your concerns. I also love that she will give you the science and reasoning behind her suggestions so you feel informed. I never feel rushed when I see her and I feel like I have the opportunity to ask questions and share concerns. So thankful for you Dr. Goodfellow!

Have been seeing Dr. Young for a decade, and yet, the quality of care from Irvine Family Care has gone WAY downhill over the past year. EXAMPLE #1: Tried getting an in-office appointment for a foot injury, but because I had a slight cough, I was told over the phone by the office staff that they wouldn’t allow me to come into the office (even if I wore a mask) because “We don’t see sick people in the office any longer.” You are a doctor’s office and you don’t see sick people, really? Instead, was told that my only option was a “parking lot visit” where the PA would come out to my car to look at my foot. The PA came out to my car, looked at my foot, saw that the top of my foot was red and swollen, but then decided that the cause of swelling wasn’t anything wrong with my foot, but was instead being caused by my blood pressure medication. No X-Ray or any other type of scan suggested. Since the pain and swelling didn’t go away, I was finally able to get a referral to a podiatrist, where it was confirmed that I had a stress fracture in my foot. EXAMPLE #2: I was sent a letter from the PA (yes, because apparently making a phone call is too much to ask) saying that I had failed to complete and send them a blood pressure log, and that they needed this because my “health and well being is very important to us.” There was actually a good reason for not providing this information to them: I WAS NEVER ASKED to provide this. A short time thereafter I was informed by my pharmacy that my blood pressure medication "was rejected and not filled." Reached out to the office through their online portal to address this and ask that Dr. Young contact me to get this resolved, and yet after approximately 2 weeks, there has been NO response. Hardly the course of action I’d expect if my health and well being really was important to them. Not sure what has caused the level of care to drop so significantly, but it is clear that this office is no longer what it once was.

Dr. Young is wonderful, caring and helpful! He has been my PCP since 2016, and I appreciate that he listens to my issues prior to giving his assessment.

I have been seeing Dr. Ronald Young at Irvine Family Care for over 10 years. I have had great experience and have been very impressed with the level of care and attention every time I have visited him. I would highly recommend Dr. Young.

I just called the office of Irvine Family Care looking for a new physician to replace my primary care doctor who retired. Even though the search sites all say they are accepting new patients and that Medicare is accepted they are not accepting new Medicare patients. Please change the information available to the general public on your sites to reflect your current business practice.

Dr. Goodfellow has been my doctor for over 20 years for a reason. She listens closely to my concerns and is very thorough in her examinations. If she feels I need to see a specialist, she puts in the referral. She is very knowledgeable, competent, personable.

The wait is not too long. I always feel welcome & I love Dr. Long. She is great & always addresses all my problems.