Kenneth P Zuckerman's Online Review Report Card

I was very pleased with Dr. Zuckerman. He is super comforting and confident. He's a straight shooter without being rude. I left the office with questions answered, referral to a surgeon in hand and a smile on my face. I wish he could be my primary doctor!

I was very pleased with Dr. Zuckerman. He is super comforting and confident. He's a straight shooter without being rude. I left the office with questions answered, referral to a surgeon in hand and a smile on my face. I wish he could be my primary doctor!

Complete waste of time. I've been calling this office for the last 2 months trying to get a referral for a simple sleep study and my visit. First, they said they would have someone call me within 2 weeks, but no one did. After following up with them, they put in the request and gave me the number to follow up with a sleep study company. Turns out, they sent me to a company outside my network, even though there are plenty in my network. After calling again, they referred me to the Hoag sleep study company. This time, the new company said they never got the order. Finally, after getting the order in, it's been another month and the sleep study company says they need additional information for my doctor and they've made 3 attempts and no one from the doctor's office is getting back to them. Save yourself the trip, these people are lost.

I give the front desk receptionist a zero star if I could. Incompetent or she knew exactly what she was doing. Before I can have my ears checked by the doctor, she said I needed a hearing test. I asked 3 times only if it's covered under my well-known insurance plan. Every single time she said "yes" or "yes, don't worry about it." The hearing test is billed separately than the doctor's bill. I get the EOB for the Audiologist and it states, "out of network provider." I call her and she forwards me to billing located at another Shohet Ear Associates office in Newport Beach. Billing won't waive the charges but reduced it to the amount I would have to pay if it was covered. I had already met my deductible for the year but I had no choice but to pay it. Even though Dr. Zuckerman's office is a in network provider, don't expect that the Audiologist they use is in network. Even if you ask that question, the front desk who I won't name her name will say it is. Such a scam. The Audiologist group (Shohet Ear Associates) should have waived all charges due to the incompetency of the front desk of this doctor's office. For the doctor I give him 3 stars because his chairside manner took me aback. He walked in with his note taker, didn't introduce himself, sat in a chair not facing me, didn't even look at me and asked what he can do for me. Not a very good first impression. To top it off, he didn't even know I took a hearing test until I was about to leave. It's obvious he didn't order such a test.The Audiologist group - Shohet Ear Associates lost a patient because they did not do the right thing. It's how they run their business and it comes from the top. Dr. Zuckerman's office also lost a patient due to incompetency and lack of interest in seeing a patient.

I had a severe sinus infection that impacted my hearing. Dr. Zuckerman was referred to me by my primary doctor. There was quite a long time to wait for an appointment because he is so good at what he does and I asked if they would call me if a cancellation was made. The front desk called me 3 days later and asked if I could come the next day.I really appreciated that they kept my request and gave me the opportunityto come earlier. The receptionist was really on it and it made a big difference for me. It ended up that I had fluid in my eardrums from the infection. Dr. Zuckermanrecommended he drain my left eardrum as I could hardly hear from it. He did the procedure quickly and painlessly and my hearing was restored. There were no side effects from it and it continues to remain working well.Many thanks to Dr. Zuckerman and his team.

Hello, I would like to first start off saying I’ve had a great experience so far with Dr.Zuckerberg! Didn’t give the 5th star though, sadly because I had a negative experience with a receptionist who was very rude. She made me feel weird about the whole experience and even spoke on behalf of Dr.Zuckerberg about my specific situation as if she was a doctor. Terrible when receptionists can turn you away from the good work that Doctors do! If my Doctor doesn’t have receptionists with the ability to be friendly and empathetic then I will choose to find a new one!

Dr. Zimmerman is the best doctor that I have ever met. He is concerned of his patients, he is kind and very knowledgeable and he takes time to listen to his patients. I highly recommend him for those whom have ENT problems.

Our son just had his tonsils removed by Dr. Zuckerman at the Newport Beach surgery center on 19th and Harbor Boulevard. I work in the surgical center space and as such have a lot of experience to compare to. Dr. Zuckerman was beyond helpful communicated more than you could ever recently expect that successfully completed the surgery. The staff at the surgery center was amazingNo less than five different registered nurses came to play and joke around with my son totally removing the fear that the young man had about having surgery! Dr. Zuckerman was recommended to me by another physician who sends all her patients there I can see why he was exceptional

I liked the doctor and the service I received from him, but unfortunately his staff SPECIALLY THE FRONT OFFICE LADY, I'm sorry to say this but the only feeling I receive from her is hatred, it feels like every time I go to the office I have done something to deserve the worst treatment I get from her, and it's not just me she is like that with everyone!!!!!I have to tell you, you have been placed there to be the face of the office and your main job is patient care which you've been failed to do it big time.

I can not say enough about Dr Kenneth Zuckerman! I have seen him a couple times now for two different issues. Not only is he very skilled and knowledgeable at his specialty but he is kind and communicates well when explaining the medical problem at hand. After doing much research years ago and personally visiting Dr Zuckerman, I would choose him time and time again for any ENT concern! I do wish scheduling could improve - Dr Zuckerman is always booked. If it is not an emergency the wait is worth it though!