Memorialcare Medical Group - Irvine Culver's Online Review Report Card

Quick, friendly and efficient staff

Front desk ladies behaved like angry moms who just had a terrible day and wanted to find any chance to blame somthing on me. But I don’t recall I have moms like them for sure.Dr. Baick was late for 20min for my 20min session with no explanations, so I guess this is kind of the norm for him. I felt my session was a bit rushed as well to squeeze time for the next patient. Just be aware of that if you choose him to be your PCP. Because besides all of this, your next appointment with him is usually available two months away, which could be an issue sometimes.At last, I’d like to say that the nurse I met was friendly and nice. But this could not flip my whole unpleasant experience today. I hope he enjoys working there.

He explained everything to me. He was pleasant and knowledgeable.

My father cut his finger open and had a pretty deep laceration. We went to this urgent care as they were the only one still open on Sunday night after 5 PM. We checked in online and said it was a 2 hour wait. But, when we went in the front desk staff told us that they were severely understaffed. After assessing the situation, they sent a nurse to look at the cut and the doctor said that she would go ahead and see him before she went to her lunch. Quickly glued up his cut and sent him on his way! Tiffany and Dr. Nguyen were incredible!!

All the staff were very courteous, humble and kind. All the two doctors and nurse were phenomenal. Thank you for all those employees that care and took the time to care and help me out including the receptionist too.

They were able to see me without an appointment and help with my issues.

Memorial care team are great all the time

I feel they care more about making money than providing healthcare. If you want to be serious about your health I suggest you find a different medical group.Also you are unable to speak with anyone at the location. They always promise to call back but they rarely do until you remind them.

AVOID this Dr Ario Angha! He was the most condescending and pretentious doctor I've seen. I was experiencing symptoms such as coughing, sore throat, heavy nosebleed, fever, lost voice, swollen cheek, and fatigue that lasted for more than a week and came in to see if it was anything serious. However, Dr Ario dismissed any concerns I had and said that it was just a common cold. He didn't bother to examine me at all. He also made several inconsiderate comments like if he's not concerned then I shouldn't be, asking me to google search what an upper respiratory infection is so that I can be a little more "educated", and sarcastically asking if I had ever been sick before. After that visit, I went to Hoag urgent care and was diagnosed with a sinus infection and was prescribed antibiotics. This just shows how careless he was and did not take the time to examine anything or take in consideration the concerns I had regarding my symptoms. I would definitely not recommend him to anyone.

NEVER coming here again. I'd I could give zero stars I would.My boys had eye infections and needed to see a doctor, and I had a sore throat and body aches. The earliest reservation for all of us was 4:50, so we booked it, but went in around 3:00 as walk-ins to see if we could be seen earlier. We checked in, the receptionist took our copayments, told us to wait in the car, and said she'll text us when it was our time.We're sitting in the car--30 minutes go by. My boys are starting to get restless and my younger one is clearly in much discomfort, but I tell them it'll be just a bit longer. I see the few people who were waiting inside come out, so I figure it'll be our turn soon.An hour goes by, and still no text. So I call and ask how much longer the wait will be. The receptionist says she can't say for sure, but maybe about 30 mins.So to kill time, I drive to Daiso and get my kids some candy. We come back and continue waiting until around 4:30 and still no text. So I walk in and ask how much longer. There are no patients in the waiting room--the last one I saw waiting left almost an hour ago--What's the hold up? The receptionist (a different one, because the other probably ended her shift) tells us that there are no rooms available and she's not sure how much longer it will be. I tell her we had a reservation for 4:50 and it is already 4:50, can't we be seen? She says she will text us when something becomes available.At this point, I am LIVID. My son can't open his eyes and I have a pounding headache. If it was going to take this long, OVER 2 HOURS, why in the hell didn't they text me to let me know??I I could have gone to another urgent care. In fact, at that very moment, I was able to book a reservation for HOAG urgent care in the next 30 mins. I was tired of waiting indefinitely, so I made the reservation at HOAG and they immediately texted me and communicated the expected wait time. So I asked the receptionist to refund my copay so I could go to HOAG. They made this seem like a big deal, which was annoying--we hadn't even been seen yet. As they were processing the refund, the RN came out and said they were ready for us. How convenient--right when we were about to leave, now they're ready? No other patient even came out, so how do they magically have a room available? Even though I was pissed, I said okay because we just wanted to be seen by someone. As I walked in, I saw several empty rooms. WTF?! Such BS.The RN and Dr. were kind, and it only took us 10 mins to get our needed diagnoses and prescriptions and be on our way--but that made me feel even more upset because we had to wait over two hours to for something so simple. What I find totally wrong is the lack of communication on the part of the office staff as to how long the wait would be. They didn't seem to give two licks that we had been waiting in our car for over two hours, all feeling ill and miserable. The receptionist joked "the fun of having kids" to me while we were leaving, and I felt that to be highly inappropriate and offensive. I literally left feeling MORE sick because of the stress of waiting so long for such an indefinite period. Memorial Care needs a better system and office staff that respects the time and needs of their patients.Next time, I am going to HOAG urgent care, which has many locations nearby and seems to have a much better reservation system that actually values your time and cares about their patients.